More than tasks management a collaboration tool.
January 16, 2023

More than tasks management a collaboration tool.

Rosana HUNGRIA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

We manage tasks between different teams. We use it a lot to exchange info on the comments fields. It make easy for everyone to see the info of the tasks, where it is and what the task is about.

Pros

  • Visibility of all subtasks of each task
  • Responsibles for each tasks
  • Deadlines
  • Time spend doing the task

Cons

  • There is no place to include all the files and attachments from one task so each subtask has quick access to it.
  • Reporting: We can see how many hours each person or task took. I would like to see what are the types of tasks are taking more time, which are quicker; how many times each status was reached in the task (to check change requests); not possible to include the custom labels in to reporting. But, I understand my company has the standard subscription. Maybe on the reporting subscription this is included.
  • ClickUp helped us to quickly see where and with whom the task if which provided us with timely info to quickly act on client changes.
  • All communications regarding one task in one place to everyone involved to see is a facilitator to clarify and record especifics points on the task and a quick place to go to for confirmation of details.
ClickUp moved all the communications from different chanels like emails, chats, whatsapp to one place. So, you know where to go to find the info you need. Everybody know where the info is and diminishes a lot of time spent in email exchanges asking for things already defined because one forgot.

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

I think it works really fine when you are task oriented with very operational tasks. For management of a project it´s difficult to see or address when one task is delaid how this will affect others. I think for a system implementation, ClickUp would be used on a overall tool, but not to do detailed PMO of all the teams.

ClickUp Feature Ratings

Task Management
10
Resource Management
Not Rated
Gantt Charts
Not Rated
Scheduling
7
Workflow Automation
5
Team Collaboration
10
Support for Agile Methodology
7
Support for Waterfall Methodology
Not Rated
Document Management
2
Email integration
Not Rated
Mobile Access
Not Rated
Timesheet Tracking
8
Project & financial reporting
Not Rated

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