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Gong is a valuable tool in my toolbox as a product manager
October 03, 2022

Gong is a valuable tool in my toolbox as a product manager

Avishai Shafir | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

I use Gong to document discussions I have with customers and prospects, and to go back to the recording after the call to take out the action items. In addition, I can hear recordings of other team members with customers and prospects and understand firsthand the market perspective and needs around our product.
  • Capturing the entire call
  • provide good transcript of the call
  • Simple to collaborate meeting notes with different stockholders
  • Help me improve my pitch as I can listen back
  • Help train the team with live examples of what's working and what is less effective
  • Building an action item that I can integrate into my workflow tool can be nice (Jira, Monday, etc...)
  • Gong help me focus our roadmap on things that will move the product forward
  • Gong helps me understand how sales understood enablement sessions and are they following the guidance
In most cases, it is very easy and clear how to use - some hidden functionalities can be improved throughout the UX
I'm a product person, not sales, so this capability is less relevant to my usage. I believe it provides the needed value to our sales team based on discussions I had with some sales leaders.
Learning from discussions of other team members with customers and prospects enabled me to learn more insight (compared to the calls I did personally).
Nicer and smoother in my eyes

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

I'm a product manager. Many of my customers are not in my time zone, and Gong lets me be part of the conversation (as a listener) when the hours are bad to be in person. In addition, I'm not stressed about writing action items during the call with the customer, as I know Gong has my back.