Gong = Useful Call Review
October 03, 2022
Gong = Useful Call Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
I use Gong to review sales calls and improve my scripts and talk length. It is also helpful for keeping up to date on other deals in the company and to learn by watching how other employees conduct their calls. We use it for sharing with our clients and making sure that everyone is up to speed on the deals.
- Provides one place to organize all your company's calls
- The talk % for each person on the calls is very helpful
- Being able to search for specific calls
- The interface could be modernized
- Sometimes the recordings take a long time to upload
- It has been positive because it enables quicker learning for our employees
- It allows us to review calls and share recordings with clients and increase the likelihood of a deal going through
It has definitely provided accurate and actionable insights that have benefitted our business. The calls are easy to review and the talking %s have been helpful for improving our cadence with clients. I also like that we can share recordings with customers.
It has enabled us to compare calls from different time periods and see what is important to clients at specific times. I think that it is helpful for learning what is important to customers as well. If common themes arise in multiple calls, you can assume it's an issue for many companies.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes