We're Connected to the Matrix with GoToConnect
Updated July 12, 2022

We're Connected to the Matrix with GoToConnect

Matthew Gehrman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

GoToConnect is used as our agency VoiP phone & text platform. Prior to using GoToConnect we were using Google Voice for the agency, as we grew in employee count we needed ways to transfer calls, place calls on hold, and add callers to conference calls. With GoToConnect we're able to handle all these tasks as well as text messaging directly from our desktop.

Pros

  • Easy to implement desktop application
  • Simple frontend user interface
  • Mobile application is quite useful

Cons

  • Could make the backend admin panel a bit more user friendly
  • Adding lines/users
  • Affordable VoiP solution
  • Customer service is easy to contact and very helpful
  • Minimal/if any downtime
Implementation was fairly easy and porting our number was quicker than anticipated. Our CSR was very knowledgeable and provided concise timelines, addressed my initial questions, and overall the process was painless. After speaking with several other companies I decided to move with GoToConnect and have been satisfied since.
Very happy with call quality overall. We do on rare occasion have call drops and/or a slight delay but that may be attributed to internet connectivity issues. We use soft phones so I can't attest to how well the call quality is on a desktop phone but I'm quite happy how we're set up

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Overall I'm very happy with the service. It's affordable, not too difficult to navigate once you're familiar with the admin panel, and very easy to use on the front end.

GoTo Connect Feature Ratings

8.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
8
Call reports
8
Directory of employee names
8
8.3
Answering rules
8
Call recording
7
Call park
8
Call screening
Not Rated
Message alerts
10
9.0
Video conferencing
Not Rated
Audio conferencing
9
Video screen sharing
Not Rated
Instant messaging
9
9.0
Mobile app for iOS
Not Rated
Mobile app for Android
9

Using GoTo Connect

  • Price
  • Product Usability
  • Prior Experience with the Product
Most important feature is the desktop application, we use soft phones rather than desktop and this was a crucial requirement when making our selection.
Front end user interface is a piece a cake, very straightforward and training others is a breeze. Backend admin panel could use a little more work.
  • Inbound/Outbound sales calls
  • Customer service
  • Voicemail services
  • Text/SMS
GoTo Connect services have made it easy to manage our phone systems thus increasing our efficiency and profitability.
Affordable, simple to use, and serves it's purpose within the agency.
Unknown on this, we were referred to GoTo from another one of our clients. We previously utilized Google Voice however it didn't scale well with what we were trying to accomplish.

Evaluating GoTo Connect and Competitors

Nothing to change. I used the following criteria when searching for a VoiP service and GoToConnect fit the bill.

1. Desktop app & soft phone compatibility
2. Ease of Use
3. Price per line/per user
4. Ease of Implementation
5. Product reputation

Using GoTo Connect

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
None
Yes - I have yet to use the mobile app however I'm aware they have one.
  • Phone calls
  • transferring between team members
  • Recording calls as needed
  • Text/SMS services

Upgrading GoTo Connect

Yes - We migrated from Google Voice as we were outgrowing the functionality.

Comments

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