HootSuite Made My Job and Life Easier
Nicholas Shields | TrustRadius Reviewer
Updated April 17, 2020

HootSuite Made My Job and Life Easier

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Hootsuite Pro

Modules Used

  • Publisher
  • Trackers
  • Analytics

Overall Satisfaction with Hootsuite

I used HootSuite Pro in two different capacities. First as a very passive user when an agency we worked with brought it to us. After not finding much use other than scheduling a few Twitter updates, I was ready to end our contract. I reached out to HootSuite directly and quickly changed my tune. Once the agency was cut out of the equation I found the tools available were great. I could publish content to various social channels, review analytics and a monthly call with my very helpful account rep kept me up-to-date on the latest additions. I quickly found myself doing all my engagement via HootSuite. It was a one-stop shopping experience that allowed me to post, respond, and review social activity. Keyword and hashtag searches were easy to set up for both Twitter and Instagram and if I ever had a concern my rep was addressing it ASAP. Now that I don't use it at my new role I realize how helpful their tools were. While it is not the prettiest layout on the market it is effective. The mobile app also came in handy when out in the real world and not near a computer.
  • Publishing and scheduling social posts.
  • Continuing to build and add new apps that make life easier.
  • Unlimited analytics made for a numbers man dream. Creating and exporting reports was easy.
  • Great account rep, always attentive to my needs.
  • My only real concern is that some apps they provide require signing up and pay for the services. I felt that if it was being made available to me via Hootsuite which is already paid for then there should not be additional costs. I realize that this probably would drive the price up dramatically but still a bit disappointing seeing a new toy but not being able to touch it.
  • It's not much to look at, drab grey and black. Could be a bit more aesthetically pleasing.
  • Increased employee efficiency
  • Better and more timely customer service
  • Ability to create and share reports with senior management in a nice package
Much easier to use. Salesforce is great for data but can be overwhelming.
It is a neutral response. I never had to many issues that required support. I worked with a great account rep who I spoke with once every few weeks, they helped keep you in the know and provided you with additional resources to keep you upto date with what was going on in the social space.

Do you think Hootsuite delivers good value for the price?

Yes

Are you happy with Hootsuite's feature set?

Yes

Did Hootsuite live up to sales and marketing promises?

Yes

Did implementation of Hootsuite go as expected?

Yes

Would you buy Hootsuite again?

Yes

HootSuite Pro is perfect for a social media manager with limited time and resources to run all channels through a central hub. It is easy to set up all your channels and monitor from one location as opposed to manually running all channels natively. It is also a great way. to schedule posts ahead of time allowing you to get more done.

Hootsuite Feature Ratings

Boolean keyword searches
Not Rated
Filtering out noise/spam
Not Rated
Sentiment analysis
Not Rated
Broad channel coverage
Not Rated
Content planning and scheduling
Not Rated
Audience targeting
Not Rated
Content optimization
Not Rated
Workflow management
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Bulk actions
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Paid media management
Not Rated
Campaigns and promotions
Not Rated
Twitter
Not Rated
Facebook
Not Rated
LinkedIn
Not Rated
Instagram
Not Rated
Pinterest
Not Rated
YouTube
Not Rated
Campaign success analytics
Not Rated
Real-time tracking
Not Rated
Competitor analysis
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
Not Rated

Hootsuite Customer Engagement and Support

For me, it was a great way to centralize all of our outbound messaging, but also really keep tight tabs on all my inbound messaging. I was able to see in one place messages we received, mentions we received, hashtags used, and it was all in neat stacks that were easy to read and sort. One log in got you all the info you needed. Plus you could respond right there in Hootsuite.
Hootsuite's support team was very helpful, they scheduled regular calls, they kept you informed on new tools rolling out, and were always easy to get a hold of. Implementation was very easy and the help center and training resources were easy to access and easy to use. They didn't over complicate things and everything was clearly labeled without insane amounts of jumping around from topic to topic to find what you needed.

Using Hootsuite

3 - Marketing, Social Media, PR
  • Posting
  • Monitoring
  • Centralization of tools
HootSuite Pro is a solid product. Good support team, good tools, easy to use and understand. They have great tutorials, I was never left just sitting and staring at my computer wondering what to do next. It was a very intuitive and a time saver.

Evaluating Hootsuite and Competitors

  • Price
  • Product Features
  • Product Usability
Product features. We looked for the tool that was going to be feature-rich with little to no ramp up time. Turnkey was important.
I wouldn't, we made the right decision at the time.

Hootsuite Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
They set up calls for the first few months to check-in and see how things were going. They were responsive and always brought up the new tools they were rolling out.

Using Hootsuite

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Social Posting
  • Adding new streams for monitoring
  • Analytics reports
  • None, I found it really easy to use.
Yes - It came in handy on several occasions when facts changed, or I needed to address a customer service issue and was not near a computer.
HootSuite Pro was easy to use and they provide great support. You are never left to figure something out on your own, they make sure you are equipped and ready to roll.