Hubspot nails it
Rick Toepfer | TrustRadius Reviewer
Updated March 18, 2015

Hubspot nails it

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Overall Satisfaction with HubSpot

Hubspot is playing an integral part enabling our inbound + outbound sales strategy. The product is primarily used by our Smarketing team (Sales & Marketing team) and more so now in our Customer Service team. Hubspot enables you to re-adjust your sales team cost base and plays an integral part in your sales and customer service processes.
  • Fantastic SaaS product. First experience or feeling of an all encompassing product talking to you as you use the product.
  • Consolidates your digital measuring.
  • Very easy to get new users across the product.
  • The detail analysis is not what we're used to at Phocas using our own product. This is why we've integrated our own product to Hubspot and use Phocas for all our analysis of Hubspot and CRM data.
  • Doubled our sales conversion ratios.
  • Stabilized our sales team cost base.
  • Enabling proactive customer service.
Marketing automation is the way of the future and Hubspot is continuing to nail the functionality required. Hubspot have also recently setup office in Australia.
Our implementation partner G2M were very good in making the first 6 months a success.

Using HubSpot

  • Lead management
  • Content management
  • Lead generation
  • Its opened my eyes to how immense the digital, connected world is.
  • Help to expose Phocas to the world

Evaluating HubSpot and Competitors

Yes - Communigator
  • Product Features
  • Product Usability
One database to hold all our digital measurements.

HubSpot Implementation

HubSpot Support

Support is mainly from our implementation partner G2M which is good.
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Poor followup

Using HubSpot

Very easy to use interface.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • All functionality except the analysis.
  • The analysis of data.