KnowBe4 is just a fantastic product!
Updated May 26, 2023

KnowBe4 is just a fantastic product!

Tom Mockus | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

It is being used across our organization, which includes a hospital, 8 health clinics, a retirement home, and an Alzheimer’s unit. Prior to KnowBe4 our security posture was very weak and our employees did not take CyberSecurity seriously. KnowBe4 has helped us turn this completely around. Our click rates have gone down significantly.
  • The trainings themselves are quick, easy, and get right to the point.
  • Staff have commented that training is actually fun to do.
  • The control center is easy to use and very in-depth.
  • Customer service is top notch too!
  • Their in-services are very informative.
  • I think some of the videos could be improved. Some of them seem a little geared towards children.
  • We spent so much time trying to gather data, reports etc prior to KnowBe4. Our IT Security staff has really noticed the difference now.
  • Our staff are more security aware and report near misses now.
  • Staff "click" scores have vastly improved since we began pushing out the training
We decided after demos from both companies.KnowBe4 seemed to be more engaged and they could tailor trainings to more specific job roles. We also liked their management platform much better as it was easy to navigate and work through items on it. The management platform allows you to pull up specific staff and see their progress and send notifications to them.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

It has made it a lot easy instead of us trying to piece together material. And their content stays completely up to date. They also hold virtual in-services which are very informative. You can definitely stay up to date on any new features or updates coming through. The trainings themselves are fun and interactive and staff seem to enjoy doing them.
We have 3 users, me included, that have access to the dashboard and pull all the info together to report out.As we said earlier, the management platform is very easy to use and it's navigation is very streamlined. I like the ability to go into each individual user and review their progress and I can send notifications form the dashboard to the user.
Click rates were something we focused in on because our rates were so high in the beginning. We had whole departments with high click rates, over 25% in some cases. Our overall rate is consistently below 7% after only a few months. Our staff seem to really engage on the trainings and we have very little complaints. Another feature is the instant education is a staff member falls for a fake test.
Prior to KnowBe4, we had trouble with employee engagement regarding CyberSecurity. It’s been such a difference since and I am 100% satisfied. Even exceeded expectations.We had specific departments that were having trouble and KnowBe4 let us tailor to them. After a few months their compliance has increased significantly too.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
8
Multilingual Training Content
7
Training Gamification
10
Industry-Specific Security Training
10
Individualized Security Training Plans
10
Phishing Simulations
9
Security Reporting
9
Integration with Security Tech Stack
9
Role-based user permissions
9
Single sign-on capability
9

KnowBe4 Compliance Plus

I would suggest getting examples of the trainings to see for yourself how good they are. They are very knowledgeable, informative, and even a little fun to do. They are not the old boring education videos with standardized content, the material is up to date and very interesting. I have not heard any staff complaining about doing the training.
Again, their platform is top notch. Everything you need from a management perspective is right there on the platform. You dont need to go in and out of the platform to do everything you need to do. And you can see all of the staff and their progress right there.
I believe it is well worth the price for KnowBe4. It is surprisingly not expensive. especially compared to other vendors. The content is always kept up to date and it is not stale trainings. The trainings seem to keep the staff engaged and staff have commented it is concise and fun to do.
I think the program is very cost effective and worth the price.
As i had said in the previous section, I think KnowBe4 is not expensive, especially compared to others. The value is even greater when you see the improvement it has for our staff. Our staff have really taken to the trainings and their engagement has added to our CyberSecurity protections.

KnowBe4 Security Awareness Training New Features

It is an added value to have this work with our AD and the use of SSO. It is important to our users to have the single sign on and it helps to keep them engaged where they dont have to have multiple sign-ins.From a technology standpoint it is easier for us to manage the system too.
We like the ability to tailor to specific departments or even specific staff. Some departments, like Fiscal, need alot more in depth trainings as they are the targets to bad actors. Being able to drill down on these trainings are invaluable to us and really add the product's worth and value.
I dont know how else to say how easy this product runs for us. The trainings are informative and keep the staff engaged, and that is exactly what you want in CyberSecurity trainings. We even base some of our in person trainings based on KnowBe4 on line training, it is just that good.
We do not currently use this but we are going to set this up.

Using KnowBe4 Security Awareness Training

575 - All of our employees are required to do the trainings regardless of their roles. We are a hospital and CyberSecurity is extremely high on our list of trainings. Our staff seem to like these trainings and we never hear any negative feedback. Our staff comment that it is engaging and fun to do.
3 - We have 2 staff with IT Security background and an IT manager that supports it. It is very user friendly and the dashboard is extremely easy to use. I would suggest a KnowBe4 demo just to see how easy it is to navigate and use. You dont need a whole lot of skill to use it.
  • CyberSecurity awareness
  • Spotting fake emails
  • Increasing knowledge of what is going on in the outside world
  • The immediate training that kicks off if you fall for a test phishing.
  • Knowledge has gone up much more than we thought in the beginning.
  • The staff comments of how fun the trainings are
  • It would be great to be able to move this out to vendors
  • Require outside vendors to complete basic trainings.
  • Just more of the up to date knowledge base
The only way we would not renew is if the price went up astronomically. We are actually looking to expand the program as much as we can and as much as KnowBe4 has to offer. They have been one of our best vendors to work with and the best value for the money.

Evaluating KnowBe4 Security Awareness Training and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
I would rank the usability for end users as the most important. For CyberSecurity training, you need end users to be engaged. This is not something that they tend to be interested or even care about for the most part. KnowBe4 has certainly made it so our end users are engaged and have taken to the product.
I am not sure I would change anything. I certainly would have gone with KnowBe4 alot sooner. Before them, we used our own home grown content and manually tracked. I wish we moved to KnowBe4 years ago and it has made a huge difference. We are completely happy with this product and don't plan on changing anything about it.

KnowBe4 Security Awareness Training Implementation

The implementation was really easy to follow. Staff engagement was mostly solid. It was easy to push out to different units and to tailor to specific needs of departments. The dashboard is also very easy to track progress and scores on an individual or department basis. It was a very smooth process all around.
Yes - We tested with a small group of staff and a couple of departments to make sure we worked out all of the kinks. Once we tested that out we rolled out a bit more. After getting it implemented in every department, we began to tailor it to specific departments. Human Resources, Accounting, Billing got very focused training.
Change management was a minor issue with the implementation - Most of the concerns were with having a new product and how to train staff. The usual concerns with different staff responding to different kinds of trainings. We had to have in person, written, and video training. Although the trainings were very simple and staff did not take long to learn the new system.
  • Staff thinking the emails were junk email.
  • The different forms of training needed by staff.
  • The staff time needed to have the training.

KnowBe4 Security Awareness Training Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We dont have "premium" support, I am not sure they have that package. But their basic support has been top notch. They have answered us in a timely fashion and seem to be very knowledgeable about their product. New features occur frequently and most of them seem to be on feedback from customers.
We had a question on a new update they had, it was actually on us that we did not read it correctly. But KnowBe4 went above and beyond and actually had a virtual meeting with us to go over the update set by step. They didnt need to do this but it showed they really care about us as customers.
I cannot say enough good things about KnowBe4. It really is a great product. Their support is top notch and their staff really know the product. We have had very fast response and turn around on any concerns we have needed help on. Their assistance is one on one and they make sure we are completely trained.

Using KnowBe4 Security Awareness Training

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Management platform
  • User progress
  • Assigning trainings
Yes - I use it all the time on my IPhone. It makes it easy to be mobile and look up things on the fly. The mobile client is not as robust as the regular features but it does the job as needed. I didnt really need this function so it is just an added bonus.