KnowBe4 is just a fantastic product!
Updated May 26, 2023

KnowBe4 is just a fantastic product!

Tom Mockus | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

It is being used across our organization, which includes a hospital, 8 health clinics, a retirement home, and an Alzheimer’s unit. Prior to KnowBe4 our security posture was very weak and our employees did not take CyberSecurity seriously. KnowBe4 has helped us turn this completely around. Our click rates have gone down significantly.
  • The trainings themselves are quick, easy, and get right to the point.
  • Staff have commented that training is actually fun to do.
  • The control center is easy to use and very in-depth.
  • Customer service is top notch too!
  • Their in-services are very informative.
  • I think some of the videos could be improved. Some of them seem a little geared towards children.
  • We spent so much time trying to gather data, reports etc prior to KnowBe4. Our IT Security staff has really noticed the difference now.
  • Our staff are more security aware and report near misses now.
  • Staff "click" scores have vastly improved since we began pushing out the training
We decided after demos from both companies.KnowBe4 seemed to be more engaged and they could tailor trainings to more specific job roles. We also liked their management platform much better as it was easy to navigate and work through items on it. The management platform allows you to pull up specific staff and see their progress and send notifications to them.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


Prior to KnowBe4, we had trouble with employee engagement regarding CyberSecurity. It’s been such a difference since and I am 100% satisfied. Even exceeded expectations.We had specific departments that were having trouble and KnowBe4 let us tailor to them. After a few months their compliance has increased significantly too.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
Multilingual Training Content
Training Gamification
Industry-Specific Security Training
Individualized Security Training Plans
Phishing Simulations
Security Reporting
Integration with Security Tech Stack
Role-based user permissions
Single sign-on capability

KnowBe4 Compliance Plus

KnowBe4 Security Awareness Training New Features

I dont know how else to say how easy this product runs for us. The trainings are informative and keep the staff engaged, and that is exactly what you want in CyberSecurity trainings. We even base some of our in person trainings based on KnowBe4 on line training, it is just that good.

Using KnowBe4 Security Awareness Training

575 - All of our employees are required to do the trainings regardless of their roles. We are a hospital and CyberSecurity is extremely high on our list of trainings. Our staff seem to like these trainings and we never hear any negative feedback. Our staff comment that it is engaging and fun to do.
3 - We have 2 staff with IT Security background and an IT manager that supports it. It is very user friendly and the dashboard is extremely easy to use. I would suggest a KnowBe4 demo just to see how easy it is to navigate and use. You dont need a whole lot of skill to use it.
  • CyberSecurity awareness
  • Spotting fake emails
  • Increasing knowledge of what is going on in the outside world
  • The immediate training that kicks off if you fall for a test phishing.
  • Knowledge has gone up much more than we thought in the beginning.
  • The staff comments of how fun the trainings are
  • It would be great to be able to move this out to vendors
  • Require outside vendors to complete basic trainings.
  • Just more of the up to date knowledge base
The only way we would not renew is if the price went up astronomically. We are actually looking to expand the program as much as we can and as much as KnowBe4 has to offer. They have been one of our best vendors to work with and the best value for the money.

Evaluating KnowBe4 Security Awareness Training and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
I would rank the usability for end users as the most important. For CyberSecurity training, you need end users to be engaged. This is not something that they tend to be interested or even care about for the most part. KnowBe4 has certainly made it so our end users are engaged and have taken to the product.
I am not sure I would change anything. I certainly would have gone with KnowBe4 alot sooner. Before them, we used our own home grown content and manually tracked. I wish we moved to KnowBe4 years ago and it has made a huge difference. We are completely happy with this product and don't plan on changing anything about it.

KnowBe4 Security Awareness Training Implementation

The implementation was really easy to follow. Staff engagement was mostly solid. It was easy to push out to different units and to tailor to specific needs of departments. The dashboard is also very easy to track progress and scores on an individual or department basis. It was a very smooth process all around.
Yes - We tested with a small group of staff and a couple of departments to make sure we worked out all of the kinks. Once we tested that out we rolled out a bit more. After getting it implemented in every department, we began to tailor it to specific departments. Human Resources, Accounting, Billing got very focused training.
Change management was a minor issue with the implementation - Most of the concerns were with having a new product and how to train staff. The usual concerns with different staff responding to different kinds of trainings. We had to have in person, written, and video training. Although the trainings were very simple and staff did not take long to learn the new system.
  • Staff thinking the emails were junk email.
  • The different forms of training needed by staff.
  • The staff time needed to have the training.

KnowBe4 Security Awareness Training Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We dont have "premium" support, I am not sure they have that package. But their basic support has been top notch. They have answered us in a timely fashion and seem to be very knowledgeable about their product. New features occur frequently and most of them seem to be on feedback from customers.
We had a question on a new update they had, it was actually on us that we did not read it correctly. But KnowBe4 went above and beyond and actually had a virtual meeting with us to go over the update set by step. They didnt need to do this but it showed they really care about us as customers.
I cannot say enough good things about KnowBe4. It really is a great product. Their support is top notch and their staff really know the product. We have had very fast response and turn around on any concerns we have needed help on. Their assistance is one on one and they make sure we are completely trained.

Using KnowBe4 Security Awareness Training

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Management platform
  • User progress
  • Assigning trainings
Yes - I use it all the time on my IPhone. It makes it easy to be mobile and look up things on the fly. The mobile client is not as robust as the regular features but it does the job as needed. I didnt really need this function so it is just an added bonus.