Great Software, I would like it more if it encompassed it's other software from KnowBe4 all under one roof.
Updated July 05, 2022
Great Software, I would like it more if it encompassed it's other software from KnowBe4 all under one roof.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with KnowBe4 Security Awareness Training
Phishing Simulations, PCI Training, GLBA Training, New Hire Onboarding Training, Data Privacy regulatory requirements including GDPr, CCPA, Massachussetts Data Privacy Regulation.
Pros
- Reports
- Tracking overall risk.
- Remedial Training.
Cons
- Syncing with AD.
- Pricing given the need for this software is becoming increasingly prevalent.
- Synchronization with KCM GRC Platform.
- Lessened our need to educate users personally about safe online practices.
- Cut our MFA Resets by half.
- Password Sharing has gone down.
Cleaner Profile, More Modules. proof point also offers continuous training webinars for Admins to understand scenarios of when to set what types of simulated phishing emails. They also highlight the importance of changing campaigns and using vishing and other social engineering techniques.
Do you think KnowBe4 Security Awareness Training delivers good value for the price?
Yes
Are you happy with KnowBe4 Security Awareness Training's feature set?
Yes
Did KnowBe4 Security Awareness Training live up to sales and marketing promises?
No
Did implementation of KnowBe4 Security Awareness Training go as expected?
No
Would you buy KnowBe4 Security Awareness Training again?
Yes
It has been helpful, but I have had to make numerous feature requests for new content, and tools such as a list of safe online practices and how to write an email that does not appear phishy. Recently they added QR emails, which helped provide variety of content. We set up several training campaigns which users auto are enrolled in of they click on a phishing email.
We provide access and allow selected users access to training modules. We have been using our phishing campaigns to auto-enroll and auto-enroll remedial clickers. We have a cybersecurity training level 1,2, 3. Depending on how many times you click on a fishing email you may enrolled. We are considering making all phishing emails a 'fail' if a user opens them, but does not use the PAB to report. This would teach our users the importance of reporting and help minimize our threat landscape by using PhishRip to remove similar emails.
Monte Carlo, and Severity Matrixes. It would be nice to have the same types of reports from the security awareness training platform in KB4 GRC console t track compliance.
KnowBe4 Security Awareness Training Feature Ratings
KnowBe4 Compliance Plus
This content is still lacking for higher education as many modules are out of date or limited scope if you did not purchase the top packages.
It was nice to deliver this from one platform, but to show we are doing this it would be helpful if the KB4 GRC console provided a crosswalk of the security awareness training to a compliance framework such as Nist 800-171. Showing we provide organizational training which is compliant with this framework will help for security audits.
I think it has a large footprint and notaroety, but other competitors are becoming more advantageous to own such as Proofpoint because of their free webinars on specific use cases.
Important for KB4 to be aware.
KB4 is expensive and the customer support while helpful, has become frustrating with a new customer success manager being assigned frequently to our account. Over the past year, we have had 4 CSMs. This makes it challenging for our team to have a single point of contact.
KnowBe4 Security Awareness Training New Features
It has not, if anything it has made it harder to manage because of the complexity.
We are beginning to use it more frequently, but not enough users use the PAB
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