KnowBe4 Security Awareness Training, the best in the business
March 11, 2025

KnowBe4 Security Awareness Training, the best in the business

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Training Access Level II (Gold & Platinum)

Modules Used

  • KnowBe4

Overall Satisfaction with KnowBe4 Security Awareness Training

We use KnowBe4 Security Awareness Training for security awareness training and phishing simulations, as well as to assess our security culture and proficiency. We're doing this because we understand that the human element is the most critical part of securing a company. Instead of spending countless hours coming up with training materials and phishing templates manually, we use KnowBe4 Security Awareness Training to do this for us.

Pros

  • Very diverse and numerous training materials
  • Large phishing template set
  • Best sender domains compared to its competitors

Cons

  • Campaign settings are overwhelming and non-intuitive
  • While the domains available for sending phishing emails are numerous, they are still often obviously fake
  • Certain features are locked away behind paid addons, when they should be incorporated in the base tool/licence, e.g. PhishER. It's fine that, for example, Compliance+ is an added feature, but PhishER is practically integral to the task KnowBe4 Security Awareness Training performs
  • While we cannot provide any hard numbers, it is easy to observe that people succumb to phishing a lot less since implementing KnowBe4 Security Awareness Training. There's really nothing else to say, because that's the primary goal of the tool
People prefer different types of training materials, so it's nice to have something for everyone. It's also good that the materials are regularly updated because the threat landscape changes rapidly. Speaking of different training materials, KnowBe4 Security Awareness Training has a lot of licenses, which lock away materials depending on the tier you've opted for. This ties in with a previous licensing issue mentioned. The tiers and add-ons should be reduced and a lot of these pay-walled things integrated into a single, base KnowBe4 Security Awareness Training license.
We use AD sync, it's the most accurate and time efficient method.
Phish prone % and training completion %, especially divided by offices/locations
As previously mentioned, the best tool for the task in the industry. There's really not much else to say beyond what's already said. Is there room for improvement? Of course, but that has also already been mentioned.
As stated, larger volume of potential sender domains, larger phishing template and training material library.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

No

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

All things considered it's the best tool in the industry for SAT. We've evaluated many vendors before ultimately deciding on KB4, and while some competitors have unique features, none have the breadth that KB4 does. Outside of the few gripes mentioned, it's an excellent tool. Some of the few reasons that come to mind where competitors may be a better option, are if you particularly like gamified SAT, don't enjoy digging deep into settings to launch a single campaign, or you prefer a different style of training presentation.

KnowBe4 Security Awareness Training Feature Ratings

Security Awareness Training
7.2
Training Content Library
10
Multilingual Training Content
9
Training Gamification
2
Industry-Specific Security Training
6
Individualized Security Training Plans
Not Rated
Phishing Simulations
9
Security Reporting
7
Integration with Security Tech Stack
Not Rated
Security
5.5
Role-based user permissions
1
Single sign-on capability
10

KnowBe4 Compliance Plus

The quality is high, and the impact it is having is that people enjoy it more, and there's something for everyone
We do not use Compliance+, if that is the question

KnowBe4 Security Awareness Training New Features

They have made managing users completely hassle-free. We have integrated user provisioning with our AD, and it's working almost flawlessly. Sometimes there's an issue, but it's resolved promptly on our side.
We do not use AI because it's a paid addition to the base KnowBe4 Security Awareness Training license. In my opinion AI should be a part of any and all basic licenses of KnowBe4 Security Awareness Training.

Using KnowBe4 Security Awareness Training

All, KnowBe4 training is given to all employees, irrespective of role or location
1 - Just myself, the IT Security Analyst. The only skill really needed is inquisitiveness
  • Teaching employees about security threats
  • Evaluating their knowledge through phishing simulations
  • Keeping track of security culture and proficiency changes across time
  • When the time comes to renew the license I'd like to look into PhishER+, HRM+, SecurityCoach, and such
Chances we'd go with another vendor are minimal, because the developments have been slow. Also the likelihood that we would not use any SAT are minimal

Evaluating KnowBe4 Security Awareness Training and Competitors

  • Other
The deciding factor was the sender domains. KnowBe4 Security Awareness Training had the most extensive list of these, and they were the most similar to authentic domains (e.g. adobe.com, microsoft.com, etc)
I would not change anything

KnowBe4 Security Awareness Training Implementation

The person that did the AD sync found the documentation pertaining to the matter to be too complicated to understand. I think the documentation would benefit from more hand-holding.
  • Implemented in-house
Change management was minimal
  • Ensuring all the adequate AD OUs synced properly, and that the sync functions without a hitch

KnowBe4 Security Awareness Training Training

  • Online Training
It's the best in the industry, in both volume and diversity

Configuring KnowBe4 Security Awareness Training

It's very detailed, which adds to the complexity and the frustrations when using it. However, it's not a 10 because certain features seem like they are missing or they are really just so incredibly overcomplicated that nobody feels like working around them.
Get someone else to do it for you
Some - we have done small customizations to the interface - Just company branding and colours
No - the product does not support adding custom code

KnowBe4 Security Awareness Training Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support cares about my success
Quick Initial Response
Not kept informed
Difficult to get immediate help
Need to explain problems multiple times
We did not, because it's an added cost?
Yes - We have not been notified of its resolution, so it is safe to assume that it remains unresolved
I guess we can call timely responses as exceptional. Other than that the support is, well, what one would expect, no more nor less than that
Sometimes they seem unsure of what it is I am asking, and so they are unable to provide useful assistance. Maybe that's, in part at least, due to my English

Using KnowBe4 Security Awareness Training

ProsCons
Technical support not required
Familiar
Do not like to use
Unnecessarily complex
Difficult to use
Not well integrated
Slow to learn
Cumbersome
Feel nervous using
  • Nothing really, everything is too complicated
  • Maybe we can say that user provisioning is elegant, if you integrate with AD or SCIM
  • Setting up campaigns
  • Picking out training materials
  • Picking out phishing templates
  • Getting meaningful reports
Yes, but I don't use it

KnowBe4 Security Awareness Training Reliability

Integrating KnowBe4 Security Awareness Training

As mentioned elsewhere, the AD integration wasn't simple because the documentation pertaining to it was overly descriptive but not demonstrative, if that makes sense.There should be more pictures and arrows pointing where to go, what to click on, what will happen, etc.
  • AD? If that is the question
We've integrated KnowBe4 Security Awareness Training with AD for user provisioning, primarily because that was the only option supporting group provisioning, and we need that in order to facilitate job role specific training.
  • Single Signon
AD?

Relationship with KnowBe4

No issues really, everything was smooth and to mutual satisfaction
Nothing really, everything was smooth sailing

Upgrading KnowBe4 Security Awareness Training

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