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LogicMonitor, the last monitoring tool you will ever need!
Updated May 07, 2021

LogicMonitor, the last monitoring tool you will ever need!

William Guertin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

LogicMonitor is used by a majority of our IT Support team as well as our software engineering teams. Each team has their own systems and modified data sources set to their standards and preferences. The Engineering teams use LogicMonitor for historical performance information and troubleshooting application issues. The IT Support team primarily leverages LogicMonitor as an alerting tool for critical events and secondarily as a performance/metrics tool to troubleshoot server/network issues. We monitor both our on-prem environments as well as Cloud all in one tool. Our management teams use LogicMonitor to determine uptime SLA as well as the health our all of our various software products and underlying critical infrastructure.
  • LogicMonitor data sources allow you to monitor practically anything. If you can convert it to data, LogicMonitor can be modified to ingest and alert on it. There are a large number of out of the box data sources that cover pretty much everything standard you want to monitor, there is a large community of users who have also published their data sources and there is the flexibility to create your own. Data sources are limited only by your imagination.
  • LogicMonitor offers the ability to monitor a broad range of devices and environments with great detail and precision. We struggled to find a software package that offered the ability to monitor both our Cloud and on-prem environments, with the detail we were looking for and at the price that we were offered. We have grown by acquisition so we are in all the Clouds as well as running a diverse set of hardware and software environments and LogicMonitor was out of the box ready to handle a vast majority of our environments.
  • LogicMonitor customer support is very responsive and willing to work on any issues that we are experiencing. Their first level support handles most of our questions and is able to quickly escalate directly to the developers for any bugs that are discovered.
  • When thinking about monitoring we have two major pieces. Performance metrics and logging. LogicMonitor covers the first very well but currently, it was not in the log monitoring sector. They are currently working on making up ground in that area but have a lot of work to do to get to the level of ELK or Splunk.
  • Intelligent alerting is still a bit young. Knowing how devices are connected to what and alerting only on the device that's having issues is in its infancy. There are ways to configure this but it takes a lot of manual configuration to get it where you want it and needs to be maintained with any changes. We don't normally have a cascade of alerts due to devices failing but in certain environments, it has happened.
  • In the past, we have had some serious outages of customer environments that have cost us millions. LogicMonitor has given us the ability not only to respond to critical events that affect customer environments and stay ahead of any problems but also gives us a clear view into those areas where we in the future may have issues if we don't take corrective action.
  • Our response time and time to resolution with respect to our customer environments have gone down drastically. We used to have a number of monitoring tools that would alert our staff and it took time to figure out what was wrong, where we needed to get help, and from whom and determine the problem as different tools provided different perspectives. LogicMonitor has standardized our view and simplified our troubleshooting and with clear alerting rules, we know who needs to be notified and how severe the event really is.
I didn't keep my list of all the various products that we had POC'ed or even had demos with. Almost all were too narrow in their view to handle the breadth of environments that we have both in the cloud and in the data centers. Those few that did stack up against LogicMonitor ( SolarWinds or ManageEngine ) had so many different pieces that you needed to buy and integrate to do what LogicMonitor did out of the box. It became a pricing game with each piece and then there was the integration between them and the management of all of them. Some of them required a steep learning curve and a fair amount of manual configuration up front to get it to do what we wanted (Splunk). And finally, for some it came down to cost where LogicMonitor was very affordable considering our needs, environment, and pricing model.
We have yet to have an issue that is outstanding and not resolved, even a small one. I can't really think of any situation that we had that took more than a week to resolve and most in a couple of days at most. They are very responsive and knowledgeable even on the first level support. You are not going to be talking to someone following a script but someone who seems to have the experience of having used the product themselves. Finally, if there are real issues or new bugs that are found, it seems like they are sitting right next to the developers in terms of their ability to escalate and get things working again.
We have on-prem environments in US, Canada, UK and Isreal. We are in the public cloud in GCP, Azure, AWS and a little bit in Oracle. Currently, LogicMonitor does not support our Oracle environment but that doesn't affect us. We have 2000 on-prem devices and 2000 cloud devices so we are pretty evenly divided as we have found value in maintaining a physical footprint compared to putting everything in the cloud. Our cloud environment are literally around the globe (US, UK, Europe, India, East Asia)
LogicMonitor has become pretty much completely hands-off for deployments. We have standardized our naming process which helps us leverage LogicMonitor's property sources to categorize devices into their appropriate locations in the tool. It all starts with LogicMonitor netscans that look for new devices; determines the name via DNS; categorizes the device based on the name and from the initial scan of the device to determine what it is (LogicMonitor does that automatically), and puts the device in the appropriate tree within LogicMonitor GUI and starts scanning the device. In the past, I have used other monitoring software (Splunk, Hobbit, Zenoss). All of these were automated as well but not to the level that LogicMonitor is. There was still some configuration that needed to be done on the application side to put it where it belonged.
We have decommissioned a lot of tools since bringing LogicMonitor onboard. Datadog, Splunk, Pingdom, New Relic, a number of Prometheus, and Grafana environments thanks to LM dashboards, ManageEngine, SolarWinds. I think that is most of them. We grew by acquisition and so we had a wide variety of tools used by various engineering teams. LogicMonitor has helped consolidate, standardize, and eliminate a lot of overhead and tools spread.
When it comes to monitoring and metrics its not so easy to think of where LogicMonitor would be less appropriate. There is logging which LogicMonitor is trying to make up ground in but isn't ready for prime time and there is application monitoring but I don't know enough about that aspect to speak intelligibly about it. I do think that LogicMonitor could be adapted to handle most application monitoring just due to the flexibility offered by the ability to create just about any data source but it would probably be a lot of work compared to buying one specifically suited for that task. LogicMonitor in my view is very well suited to monitor infrastructure: Operating Systems/hardware/Cloud services in either the cloud or on-prem. Memory, disk, power, temperature, CPU. Out of the box, it can handle thousands of devices. We currently have it configured to automatically scan networks for devices, determine what they are, configure them based on their name, put them in their appropriate logic monitor folder structure, and start collecting data. There is really nothing we have to do and it was fairly easy to configure with the property sources that LogicMonitor offers.

Using LogicMonitor

150 - Management, developers, business analysts, System and product engineers, network admins.
1 - basic knowledge of wmi, snmp, linux and windows. trained in logic monitor (LMCP)