Mailchimp is a fine solution for the basics.
October 26, 2023

Mailchimp is a fine solution for the basics.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Essentials

Overall Satisfaction with Mailchimp

Mailchimp is a fine email marketing platform if you want to implement simple email marketing. Things like simple newsletters or basic autoresponders. As soon as you start getting into more complex automation, Mailchimp is lacking. The journey builder doesn't have enough branching ability or trigger abilities, and the automation that can be built is relatively basic.
  • Email Marketing.
  • Auto-Responders.
  • Integration
  • Automation Journeys.
  • Attribution Tracking.
  • More people aware of brand.
  • Save time on not having to respond.
I would say that Mailchimp is better than MailerLite in terms of its abilities. It has the capacity to do more than simple newsletters but does hit a cap fairly quickly. It is a much more affordable price point than ActiveCampaign and Hubspot. It also has wide adoption so lots of people are familiar with it and can use it easily.
Mailchimp is simple to use, and basically anyone can use it. Of course, with any email marketing software, when you start getting into the nitty gritty, it can become more complicated, but because of its notoriety, it is easy to find tutorials on how to do what you need to do.
Any good tech stack will have more than one tool in it. In my opinion, software that claims to be all in one lacks in several areas. Mailchimp is no different. It needs to be evaluated and used for its strengths, while other tools need to be implemented to create a solid marketing stack.
Mailchimp has helped create simple yet elegant newsletters, but again, its capacities remain limited. I think one of the most important things to remember is to pick tools that accommodate future growth.

Do you think Mailchimp delivers good value for the price?

Yes

Are you happy with Mailchimp's feature set?

No

Did Mailchimp live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mailchimp go as expected?

Yes

Would you buy Mailchimp again?

No

Mailchimp is a great tool for basic email marketing. It is affordable and doesn't break the bank. For small businesses that are simply looking to send a monthly newsletter, Mailchimp is a great option. For anyone looking for a more integrated tech stack solution, there are better tools out there.

Mailchimp Feature Ratings

WYSIWYG email editor
6
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
6
A/B testing
5
Mobile optimization
7
Email deliverability reporting
7
List management
5
Triggered drip sequences
5
Calendaring
Not Rated
Event/webinar marketing
Not Rated
Social sharing and campaigns
6
Social profile integration
6
Dashboards
5
Standard reports
7
API
5
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Third-party software integrations
Not Rated