MindTouch'd
February 04, 2016
MindTouch'd
Score 8 out of 10
Vetted Review
Verified User
Software Version
MindTouch 4
Overall Satisfaction with MindTouch
Our company uses MindTouch as our knowledge base provider for our customers and employees. We use MindTouch to deliver resources from technical publications, videos, training, and more. I personally was involved with the initial implementation and only handle user account setup right now. Our technical writers and training team are responsible for the contact and distribution of that content to our customers and employees. This allows our company to deliver in a timely fashion.
- Not my area of expertise
- Absorb
Article creation allows for revision control and single sourcing image files which is great. Also the search capability far exceeds what Absorb has to offer.
Using MindTouch
260 - Healthcare
5 - System Administration, Technical Writers, and Training
- Knowledge Delivery
- Training Delivery
- Reporting
- Salesforce Integration
Evaluating MindTouch and Competitors
Yes - Absorb LMS
- Product Features
- Product Usability
MindTouch Implementation
MindTouch Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
All the time.
Using MindTouch
| Pros | Cons |
|---|---|
Relatively simple Easy to use Technical support not required Familiar | Not well integrated |
- Search
- Integration with Salesforce
- Single Sign On
- Video Integration - Types allowed