February 04, 2016


Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

MindTouch 4

Overall Satisfaction with MindTouch

Our company uses MindTouch as our knowledge base provider for our customers and employees. We use MindTouch to deliver resources from technical publications, videos, training, and more. I personally was involved with the initial implementation and only handle user account setup right now. Our technical writers and training team are responsible for the contact and distribution of that content to our customers and employees. This allows our company to deliver in a timely fashion.
  • Article Management and Review
  • Search
  • Technical Support
  • Not my area of expertise
  • Absorb
Article creation allows for revision control and single sourcing image files which is great. Also the search capability far exceeds what Absorb has to offer.
MindTouch integration into Salesforce is very challenging. I would be nice to see MindTouch become a native application within Salesforce.

Using MindTouch

260 - Healthcare
5 - System Administration, Technical Writers, and Training
  • Knowledge Delivery
  • Training Delivery
  • Reporting
The ability to integrate fully into Salesforce.

Evaluating MindTouch and Competitors

Yes - Absorb LMS
  • Product Features
  • Product Usability

MindTouch Implementation

MindTouch's implementation team was awesome!
Change management was minimal

MindTouch Support

The support team is outstanding.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response

Using MindTouch

Salesforce integration and Single Sign On setup.
Relatively simple
Easy to use
Technical support not required
Not well integrated
  • Integration with Salesforce
  • Single Sign On
  • Video Integration - Types allowed