Customer Review.
Updated September 27, 2022
Customer Review.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Namely
We use Namely for HRIS, payroll, time management, and benefits. This allows us to track the major aspects of the employee life cycle. The business problems addressed are employee data management, payroll, time management and benefits administration.
- Report building.
- Payroll
- Time keeping.
- ATS integration.
- Performance management.
- Better e-signature integration.
Do you think Namely delivers good value for the price?
Yes
Are you happy with Namely's feature set?
No
Did Namely live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Namely go as expected?
I wasn't involved with the implementation phase
Would you buy Namely again?
Yes
- Cost effective.
- Saves time in reporting.
- Improved employee self service.
Namely does not compare to Workday because the size and scale of the company is very different. There are a lot of automated features and ATS integrations that Workday offers and I hope Namely will be able to offer someday as well.
Namely Feature Ratings
Using Namely
1000 - They represent HR, Operations, Warehouse, Finance, Leave Management, Payroll, and Administration. Some employees only use it for time keeping and for keeping their personal information up to date. For the admin users, we use it for reporting for our respective units and other everyday employee life cycle items. Payroll items are varied but super helpful for a lot of the state reporting.
13 - Our internal HR team supports Namely and we reach out to customer service for any issues that we can handle. We all posses an understanding of systems, how to build processes, and detail oriented. Namely is easy to understand and learn and most of our team picked up how to use it properly after a month.
- Time Keeping
- Payroll
- HCM
- N/A
- N/A
- N/A
Evaluating Namely and Competitors
Not Sure
- Price
- Product Usability
Again I was not involved in making the decision as I was not an employee at that time. But the biggest thing that I have heard is that Namely was chosen for it's cost effectiveness and ease of use. Namely also offers great customer service and is able to connect us with a third party if they are unable to help with something (which is rare).
Again I was not involved in this process but had I been I would have focused more on it's scalability, integration capabilities, and a list of the manual data transfer points within the system. I think if we had more awareness in these areas the company could have asked better questions and generated work arounds quickly.
Namely Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
We recently had some issues surrounding taxes in a state that we have a physical location in. The Namely support team was able to provide me with a clear and concise list of what was needed from our organization. Once they had everything they were able to help us quickly pay the past due amounts and ensure that we had the correct tax rate going forward.
- Electronic file storage
- ATS integration
- Employee Trainings