Updated September 27, 2022
Score 9 out of 10
Overall Satisfaction with Namely
We use Namely for HRIS, payroll, time management, and benefits. This allows us to track the major aspects of the employee life cycle. The business problems addressed are employee data management, payroll, time management and benefits administration.
- Report building.
- Time keeping.
- ATS integration.
- Performance management.
- Better e-signature integration.
Do you think Namely delivers good value for the price?
Are you happy with Namely's feature set?
Did Namely live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Namely go as expected?
I wasn't involved with the implementation phase
Would you buy Namely again?
We have benefited from the payroll and timekeeping side of things, but we are struggling with the manual nature of the performance management piece.
We have been able to automate most onboarding forms. This allows me to find all new hire forms needed for their employee file create in one place. Since we are required to keep physical files onsite it is very easy for me to go into Namely and print all the information I need.
Namely is very user-friendly and super easy to understand. I love the fact that it did not require extensive training to understand how to use the system.
Namely is well suited to small and mid-sized companies; it is very cost-effective and allows us to meet most state reporting requirements. However, as our company grows, we find that it is not scaling well. Some process in Namely are still very manual, for example, demographic data transfer from the HCM side to the payroll side. It is fine when you have a couple new hires but as our numbers increase the manual data transfer can be very time consuming.
Namely Feature Ratings
1000 - They represent HR, Operations, Warehouse, Finance, Leave Management, Payroll, and Administration. Some employees only use it for time keeping and for keeping their personal information up to date. For the admin users, we use it for reporting for our respective units and other everyday employee life cycle items. Payroll items are varied but super helpful for a lot of the state reporting.
13 - Our internal HR team supports Namely and we reach out to customer service for any issues that we can handle. We all posses an understanding of systems, how to build processes, and detail oriented. Namely is easy to understand and learn and most of our team picked up how to use it properly after a month.
I am not responsible for making this call but as I mentioned before Namely is great for most of our present needs however, as we grow things are starting to get more challenging. If we are unable to find a cost effective alternative that can better scale with our growth then I would 100% keep Namely.
Evaluating Namely and Competitors
- Product Usability
Again I was not involved in making the decision as I was not an employee at that time. But the biggest thing that I have heard is that Namely was chosen for it's cost effectiveness and ease of use. Namely also offers great customer service and is able to connect us with a third party if they are unable to help with something (which is rare).
Again I was not involved in this process but had I been I would have focused more on it's scalability, integration capabilities, and a list of the manual data transfer points within the system. I think if we had more awareness in these areas the company could have asked better questions and generated work arounds quickly.
The customer support team is amazing and they have been able to solve every issue that I have brought to their attention. The only reason why I am giving them a 9 instead of a 10 is because their hours are not great for my time zone. But apart from that there are no issues.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
We recently had some issues surrounding taxes in a state that we have a physical location in. The Namely support team was able to provide me with a clear and concise list of what was needed from our organization. Once they had everything they were able to help us quickly pay the past due amounts and ensure that we had the correct tax rate going forward.
I have not had the opportunity to provide feedback on enhancements, this is done by our primary administrator. But she is aware of my request for better integration between the HCM and Payroll and I believe they are in the process of fixing that issue for us. I believe they take our requests seriously and do their best to delivery or provide an alternate solution when they cannot.
The biggest impact from the onboarding enhancements is that I no longer have to duplicate my templates in order to update them. I also love that I can see where my new hires are in their onboarding process so that I can reach out to help them along. On the reporting side I love that I can build customer reports and that I can save them and allow my team access if they need them.