Optimizing performance with New Relic
Updated July 03, 2025

Optimizing performance with New Relic

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

I have been using New Relic for last 2.5years, and I have used it for different purposes like Infrastructure monitoring, APM Monitoring, Browser Monitoring, Mobile monitoring and etc. I have seen so many good features of New Relic as compare to other observability tools. It works on the MELT (Metrics, Events, Logs, Traces) data to provide the observability solutions as per our requirement. I have used it in different types of business requirements like for complete session tracking and its errors, for applications and its infrastructure downtime status. It has features like alerts, service levels, dashboards, synthetic monitors, etc. which helps us to track the issues of our application environment before they occurred with with real users. They also recently launched few more features like transaction 360, eAPM, Agent Control, pipeline control, cloud cost intelligence, Intelligence Response, Security Rx etc. which helps in various domains like finops through telling us the cloud cost and its utilization, Security of our infra and applications through Security Rx which captures vulnerability of Applications and infrastructure, Intelligence response which helps to easily tell the root cause analysis of alerts or any errors which helps us to reduce the MTTD and MTTR, etc.

Pros

  • It's recently launched features pipeline control which gives us full control of our data like how much data we want to send to New Relic it has filteration in two levels one is at our environment, that is gateway control and another is in New Relic env, that is cloud control. I personally like this feature.
  • Its observability as a code feature like through the help of terraform we can create New Relic resources like alerts, service levels, dashboards, drop rules, parsing rules, workloads etc. and also we can integrate major clouds also through terraform.
  • The custom visualization feature of New Relic, through the help of this, we can create custom dashboards based on React.

Cons

  • Sometimes I have seen some glitches in data like some amount of data is missing so they can work on it.
  • Yes, it always gives us positive impact like if I have some issues in my application or if I need to update any resources for security concerns so it always helped me beforehand for those.
Because of its easy to use, its good features, value for money.

Do you think New Relic delivers good value for the price?

Yes

Are you happy with New Relic's feature set?

Yes

Did New Relic live up to sales and marketing promises?

Yes

Did implementation of New Relic go as expected?

Yes

Would you buy New Relic again?

Yes

Earlier New Relic is well suited for APM monitoring, Infrastructure monitoring, Browser monitoring, but now they have enhanced their AI monitoring database monitoring, Security so I will highly recommend others to use it for those purposes. But if someone wants a single agent for all the infrastructure and its apps then New Relic is not suited for that because they have launched the one agent but currently it is not supported for all. But overall it's a good observability product.

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