Efficient and gets out of the way quickly
February 26, 2020
Efficient and gets out of the way quickly
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
Our whole organization uses PagerDuty. We use it to manage on-call rotations and to quickly contact engineers in case of an outage. Oncall engineers can see the current incidents, and can also prioritize or group them if they refer to the same problem. The fixed page phone number makes it really easy to get notified even at night when the do-not-disturb is otherwise enabled.
- User-interface.
- Mobile app.
- Group similar alerts.
- Richer and more consistent alert UI.
- Faster resolution of incidents led to lower costs of outages.
- No need to develop custom on-call management software.
The escalation policies make it really clear who has a responsibility for what alert and help make sure that alerts don't go unaddressed.
Our custom monitoring system can trigger and auto-resolve alerts thanks to PagerDuty API.
Being able to respond to alerts from a phone is critical in quickly addressing and assessing the severity of an incident, and in responding faster.
I have used in-house on-call management software in a large SW company. The user experience was similar, but a key difference was the lack of a mobile app.
Do you think PagerDuty delivers good value for the price?
Not sure
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
I wasn't involved with the implementation phase
Would you buy PagerDuty again?
Yes