Paycom would still be our choice if we had the decision to make again.
December 08, 2021

Paycom would still be our choice if we had the decision to make again.

Genifer Ring | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Paycom

We use Paycom to run payroll and for onboarding and offboarding. We hope to expand to utilize expense management and applicant tracking in the coming months.
  • Web and app interface well and provide a reasonable user experience for employees, regardless of their tech comfort level.
  • Advanced Report Writer helps me pull the exact information that I need rather than trying to filter down a canned report.
  • I don't know the solution, but I know that we've struggled with the competency of our support specialists. They are nice and try to be helpful but have consistently lacked some of the advanced knowledge we need. Both times, we've had to revert to our higher-up exec, Ashley Morgan, to solve problems. Both our recent young man and a young woman were trying to read the manual to learn as they taught us. Their exposure and onboarding need to be more extensive before they are assigned a client, in order to set them up for success and provide a better client experience.
  • Improved accuracy of accrual information and the timeliness of reporting this to employees
  • It gave employees access to their information, which is a huge convenience and benefit to them.
  • It increased the perceived transparency around an employee's payroll and benefits which helps with morale and confidence in us as their employer.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Paycom provides a user experience that is good for our teachers and especially those who aren't as comfortable with technology. Applicant tracking is less applicable to us in the way it is designed because we don't have one person who hires all teachers but rather teams of people, depending on the grade and position. Paycom is great for schools, and we would love for Paycom to develop some best practice training that is school specific rather than us consistently trying to adapt industry standards from the corporate sector to our area.

Paycom Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
7
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
5
View company policy documentation
10
Employee recognition
8
Report builder
10
Pre-built reports
10
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
New hire portal
7
Manager tracking tools
2
Individual goal setting
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Support and Self-Service

Not yet, but we hope to do that in the coming months. We hope to replace our current application process with applicant tracking and our current reimbursement process with Expense Management.
YES! When they assigned Ashley Morgan to our account in the summer of 2021. We were in desperate need for some training for our new president and new CFO. Ashley has absolutely saved us more times than I can count. She is such an asset to HH and to Paycom, in our opinion.
In this information age, everyone wants access to their information 24/7. Paycom has allowed our employees to better manage and control their own payroll and benefits data and to see how they are spending their salary dollars. It has also helped us gain a better handle on salary distribution and benefits allocation.

Using Paycom

150 - Adminstrator, manager, user
4 - Comfortable with technology, willing to learn, inquisitive, patient
  • Employee access
  • Payroll accuracy
  • Report Writing
  • Personnel tracking
  • MIlestone recognition
  • Expense Management
  • Applicant Tracking
  • Annual contract renewal
It has been a positive experience.

Evaluating Paycom and Competitors

Yes - We were using the payroll solution that we had with Blackbaud's Financial Edge.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
There was no single most important factor. Price couldn't be prioritized over functionality and the user experience couldn't be higher than price. It was all important and, collectively, used to make our decision.

Paycom Support

Because of our onboarding specialist, Austin Ingram, and because of our current exec, Ashley Morgan. Without the two of them, we would NOT be in the same position and may not have even stuck with Paycom as the phone support isn't always super helpful. They try, but their training is not adequate to answer a broad array of questions.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
Escalation required
Need to explain problems multiple times
I dont think so.

Using Paycom

It's easy for all of our employees to use, whether they are 18 or 78.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Advanced Report Writer
  • Employee Self-Service
  • Time Off Requests
  • Benefits adjustments