Paycom would still be our choice if we had the decision to make again.
Overall Satisfaction with Paycom
We use Paycom to run payroll and for onboarding and offboarding. We hope to expand to utilize expense management and applicant tracking in the coming months.
Pros
- Web and app interface well and provide a reasonable user experience for employees, regardless of their tech comfort level.
- Advanced Report Writer helps me pull the exact information that I need rather than trying to filter down a canned report.
Cons
- I don't know the solution, but I know that we've struggled with the competency of our support specialists. They are nice and try to be helpful but have consistently lacked some of the advanced knowledge we need. Both times, we've had to revert to our higher-up exec, Ashley Morgan, to solve problems. Both our recent young man and a young woman were trying to read the manual to learn as they taught us. Their exposure and onboarding need to be more extensive before they are assigned a client, in order to set them up for success and provide a better client experience.
- Improved accuracy of accrual information and the timeliness of reporting this to employees
- It gave employees access to their information, which is a huge convenience and benefit to them.
- It increased the perceived transparency around an employee's payroll and benefits which helps with morale and confidence in us as their employer.
Do you think Paycom delivers good value for the price?
Yes
Are you happy with Paycom's feature set?
Yes
Did Paycom live up to sales and marketing promises?
Yes
Did implementation of Paycom go as expected?
Yes
Would you buy Paycom again?
Yes
Paycom Feature Ratings
Support and Self-Service
Not yet, but we hope to do that in the coming months. We hope to replace our current application process with applicant tracking and our current reimbursement process with Expense Management.
YES! When they assigned Ashley Morgan to our account in the summer of 2021. We were in desperate need for some training for our new president and new CFO. Ashley has absolutely saved us more times than I can count. She is such an asset to HH and to Paycom, in our opinion.
In this information age, everyone wants access to their information 24/7. Paycom has allowed our employees to better manage and control their own payroll and benefits data and to see how they are spending their salary dollars. It has also helped us gain a better handle on salary distribution and benefits allocation.
Using Paycom
150 - Adminstrator, manager, user
4 - Comfortable with technology, willing to learn, inquisitive, patient
- Employee access
- Payroll accuracy
- Report Writing
- Personnel tracking
- MIlestone recognition
- Expense Management
- Applicant Tracking
- Annual contract renewal
Evaluating Paycom and Competitors
Yes - We were using the payroll solution that we had with Blackbaud's Financial Edge.
- Price
- Product Features
- Product Usability
- Product Reputation
There was no single most important factor. Price couldn't be prioritized over functionality and the user experience couldn't be higher than price. It was all important and, collectively, used to make our decision.
I wouldn't
Paycom Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success Quick Initial Response | Escalation required Need to explain problems multiple times |
I dont think so.
Using Paycom
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Advanced Report Writer
- Employee Self-Service
- Time Off Requests
- Benefits adjustments
Yes - It works well.
Comments
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