Paycom
Paycom
Paycom
Overview
What is Paycom?
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.
Read moreRecent Reviews
How Paycom Differs From Its Competitors
Awards
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Popular Features
View all 48 features- Update personal information (311)8.585%
- Direct deposit files (306)8.080%
- View and generate pay and benefit information (310)8.080%
- Pay calculation (304)7.777%
Reviewer Pros & Cons
View all pros & consVideo Reviews
4 videos
Product Review: Paycom Quickly & Effortlessly Keeps Employee Reimbursement On Track
03:00
Product Review: Paycom Serves As Not Only Payroll, But Time Clock For User
01:56
Product Review: Payroll Manager Finds Paycom Works Well As An Integration
01:28
Pricing
View all pricingEntry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Demos
A Seamless, Comprehensive Experience
01:27
The Old Way
00:31
Inefficiency at Work
00:31
Data Overload
00:31
Why Not At Work?
00:31
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Paycom?
Paycom provides HR and employee-driven payroll
technology to enhance the entire employee life cycle. It is designed to support employee management from hire to retire in one system.
Through a self-service app, employees can request time off, clock in
and out, and do their own payroll, so they to be accountable for the
accuracy of their personal data. Beti automatically builds
and manages payroll through an employee-driven experience.
Paycom Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Individual goal setting
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Paycom Screenshots
Paycom Videos
The Paycom Experience
The Old Way
Inefficiency at Work
Data Overload
Why Not at Work?
Paycom Competitors
Paycom Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.
Reviewers rate Create succession plans/pools highest, with a score of 9.1.
The most common users of Paycom are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(542)
Attribute Ratings
Reviews
(1-5 of 5)- Popular Filters
Companies can't remove reviews or game the system. Here's why
We currently use Paycom for processing payroll (biweekly) and have recently started the Applicant Tracking System
- I love how and easy user friendly the Employee self service
- love how employees have access to their accounts/portals
- i love the tutorials provided to employees
- its very simple and easy to use for employees/managers and directors of all different ages
- possibly changing the original username provided from Paycom for example the number zero username of 0wf08---maybe Pwfp8...employees were not able to identify the number zero vs the letter O
- In form 1 to please add in the employee status Resigned
- Paycom is under central time since it is located in OK...have this change to reflect EST---We are in NJ as such we are always checking employees time clock and punches
- how to process a punch change request go to time management read only, then (+) a little confusing most employees press request punch change but this is to view once you have added
38.57142857142857%
3.9
36%
3.6
N/A
N/A
76%
7.6
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90%
9.0
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57.142857142857146%
5.7
- Paycom is very easy and has saved time for managers/supervisor in missed clocked punches. We are no longer using paper time sheets!
We have had several Paycom Specialist but overall we are happy and although we may never speak to our main specialist we are always happy with the paycom we speak to.
During the pandemic I was in close contact with Paycom and they provided customer service Erica LaFollette went above and beyond, so we were sad when she was promoted to a higher position. But her replacement Peyton Graham is just as great and helping and listening to our needs!
Yes our supervisors/managers are limited with time and Paycom has helped save time and process with payroll and elimimated the stress during time cards
- Implemented in-house
- Third-party professional services
As always implementation is a process like building a house you will discover some issues. We are located in Nj and Paycom is in OK, so we had a little bump with taxes and setting up our NJ paid sick leave but once we partnered with Paycom's IT dept we were able to set up and proceed with paycom
Yes
Change management was a minor issue with the implementation
- we had to set up NJ taxes and set up the 1st year with Nj paid sick leave, but all matters were resolved
April 16, 2021
Many unresolved issues, especially in U.S. Territories.
Score 1 out of 10
Vetted Review
Verified User
We use Paycom across the whole organization. We use it to track time-cards and hours for hourly and salaried employees, to track time-off requests and approval for hourly and salaried employees, and it helps to make sure every employee gets paid the correct amounts on time. We also use Paycom for recruiting and candidate tracking.
- Centralized web-based application; can be used from anywhere
- Seamless interface between the web portal and mobile access
- Implementation was a nightmare
- If you have employees in Puerto Rico or the U.S. Virgin Islands, run away from Paycom
- Lack of communication from within the organization
- Tax team is not customer facing, so information got lost in the several steps they have
61.42857142857143%
6.1
60%
6.0
36.666666666666664%
3.7
70%
7.0
N/A
N/A
20%
2.0
N/A
N/A
60%
6.0
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N/A
50%
5.0
50%
5.0
52.857142857142854%
5.3
- takes more time to work on the time cards to make sure employees in Puerto Rico are paid correctly
- It has increase our administrative costs since it takes much more time that ADP to get time cards corrected and approved.
At least ADP Workforce Now was a good system; their problem was customer service. With Paycom I suspect if you have U.S. mainland employees, they work OK. The issues start to pile up when you add U.S. territories like Puerto Rico and the U.S. Virgin Islands. I would return to ADP if I could in the blink of an eye. In my experience with Paycom, I can't stack them against ADP Workforce Now. Under my experience Paycom not even reach the basics ADP did.
No, we didn't go down that route with them. They have messed up our federal and state fillings more than once now. We have had so many issues in other modules that it doesn't even make sense to add to our problems. It has been a disappointing experience and we won't add to that.
We had so many issues that we decided we will be switching providers again. For many of the issues we were having I had to demand speaking to leads, supervisors and managers. After explaining myself and the situation to them several times we finally got to work with Brandy Farmer and many of the issues we had on the late and wrong fillings are being corrected as i write this down. She was great and have been able to resolve many of the issues but I don't think that a customer needs to go to this length to get simple issues resolved.
The only good thing about Paycom is that the web access and the mobile access interfaces look exactly the same and that employees for the most part can access, set, update, and change their information and settings on their own. They can also do that with their direct deposit information and federal and state tax forms.
219
All the end user employees, all the managers and time approvers, complete HR team and recruiting, the finance team. From A to Z the platform is used by everyone to log in hours, request time off, approve time cards, approve time off requests, new hire and onboarding processes and payroll processing.
15
The Director of HR, the company recruiter, the company president, the Accounting Manager the Payroll Specialist and his back up, all the managers, supervisors and time approvers, in other words everyone who had a role to make sure the modules were going to meet our expectations with the new system.
- there is none
- we have decided to move away from Paycom
- Never had issues with fillings at ADP but with Paycom is a never ending story.
- The implementation experience was so bad we haven't even try further.
- We have decided to stop using Paycom as a provider.
- none
Yes
We replaced ADP, Work Force Now with Paycom because even do ADP workforce now is a good product ADP was lacking on the Customer Service side, when you have to harass the sales team to buy products from them something is wrong. They outsourced the customer service team to Philippines and we got to a point that when you call them you knew more then the person on the other side of the phone, and their troubleshooting felt scripted literally going step by step. It is an awesome product and when it is working tuned in it is awesome but whenever there was an issue it was hard to get it resolved. Little did we knew with Paycom it was going to be worse.
- Product Reputation
All in all it was the great sales pitch we had from Paycom. The problem is that they over promised and under delivered. As soon as we started the implementation all the expectations began to crumble, we started asking the question of but you guys can do that, at least we were told that during the sales pitch, and their response became repetitive, oh yeah we can but at an extra fee. Then the real issues arise when we started having issues with basic labor regulations for employees under the Puerto Rico jurisdiction and their local labor regulations.
If I had to do it all over again the first thing I will do is asked for a demo that included mainland employees and employees on the US Virgin Islands and Puerto Rico to see how the company time and attendance comply with local labor laws and regulations. After this bad experience we only allowed for products presentations where all the modules were in house and that they serviced employees on the US Territories of USVI and PR.
- Implemented in-house
Yes
We did the implementation of the time and attendance, time off, payroll, tax fillings first. After we started running payrolls even do we were having issues with the time cards related to Puerto Rico that was when we started the HR, recruiting phases. I think it made sense to divide it in phases.
Change management was minimal
There was little to no change management required. Organization management just needed to learn the new systems and processes, and it was learned in a timely manner. Managers did their trainings and completed their tasks without any issues nor complications. Most of the changes with Paycom were things managers were expecting.
- Things we were told during the sales pitch were part of the system turns out they could be part of the system for an extra fee.
- All in all the major issue was that we were lied during the sales pitch.
- Online training
It wasn't even suggested to us, I guess it would have raised concern that you need to purchase premium support to get your issues resolved, that is just a dumb sale option. If you come over and present me with a product and then offer me premium support that will make me not purchase your product.
No
- time recording and approving
- time off requesting and approval
- having to correct hours on a time card manually to comply with PR local regulations and adjusting those hours directly on the payroll.
Yes
I think is the only plus for this system having a mobile interface that acts and looks like the desktop version. Supervisors and managers can perform time and attendance, time off and expense approvals tasks from their own phones with the option of managers on the go. The system limitations are on the system itself not on the platform you use to access it.
April 13, 2021
Great Customer Service
Paycom allowed me to add efficiencies into my daily tasks. There were a few bumps along the way but the dedicated customer support team was always there to help out and show me how to use the product to get the results I needed. Thanks Sharla!
- Customer Support
- Listening to what the customers want, and trying their best to provide it.
- Accuracy
- Providing new ideas that are relevant to me
- Always up selling when visiting
- Implementation took awhile
48.57142857142857%
4.9
46.66666666666667%
4.7
90%
9.0
40%
4.0
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80%
8.0
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- Freeing up time
- Helps employees manage their own information
They are all very similar. The personal touch is where Paycom excels and that is why we choose them.
we do use paycom for our ACA and have not issues
Their customer support is really top notch, we have a dedicated team
We have not yet implemented the full HRIS system yet.
225
mangers, HR, all employees
1
a person with payroll experience can easily support this product
No
- Price
- Product Usability
- Product Reputation
Thinking about our possible future needs. We are in need of a global HR product.
- Implemented in-house
No
Change management was minimal
- data up load not correct
- time was strained to get it completed
- in-person training
I do not
No - we have not done any customization to the interface
No - we have not done any custom code
no
The support was not an additional cost
No
- time keeping
- on boarding
- time off request
- reporting
Yes, but I don't use it
- none
- Jazz HR
- Optimizer
No they do not
- File import/export
- Single Signon
Can not remember
Make sure that they have what you need NOW, if it is in development it may never come to fruition.
June 08, 2020
Paycom -- A Trusted Partner
Score 10 out of 10
Vetted Review
Verified User
At Parent Promise, a nonprofit service organization, we use Paycom's software across the entire organization for payroll services. The one task Paycom's services addresses is making labor allocation streamlined and much easier to accomplish. We have to allocate staff time across several revenue sources so that we invoice grantees and private funders according to the contracts issued. Labor Allocation allows us to this in a manner that saves me an incredible amount of time. We also use Paycom payroll, payroll tax deposits, and direct deposit. We recently started including expenses with payroll deposits which is saving us time an money.
- Customer Service. Paycom's software is easy to use and their customer service is fantastic. There is always a live person there ready to answer all my questions.
- Labor Allocation. We have to allocate staff time across several revenue sources to invoice accurately. We know with Paycom the numbers will be accurate and it saves an incredible amount of staff time.
- Bookkeeping. With Paycom's reporting process we are able to pull reports for our bookkeeper to help her perform her job for efficiently.
- Ability to add expenses with payroll deposits help save us time and money.
- We are very happy with Paycom's services.
100%
10.0
100%
10.0
100%
10.0
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100%
10.0
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- A positive effect is that the time and effort saved on the part of the staff is incredibly beneficial to our small nonprofit operation.
- Partnering with Paycom allows us to not have to hire an additional staff member.
I have never used another product besides Paycom because we have absolutely no issues with this produce. We are very happy.
2
Payroll and benefits
2
basic bookkeeping and computer skills.
- payroll and payroll tax deposits
- allocating salaries across multiple revenue streams
- benefits tracking
- We use it as it was intended for payroll
- We should make better use of the HR functions.
Yes
I do not remember because I did not work here at the time.
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
Tracking and allocating staff time over multiple revenue streams. When done manually that takes a great deal of time and with Paycom that task is much more efficient.
I would not.
- Implemented in-house
No
Change management was a minor issue with the implementation
None really. It was an easy transition.
- We didn't have any.
No
Because we are happy with the service we receive at the level we have.
No
Nothing really stands out because they are always helpful.
- Tracking and managing sick and vacation time for staff since we have a carry-over limit.
- Generating reports after you figure out what the reports are titled.
- Reports are difficult to find where they are filed if you are not used to "accounting" or "bookkeeping" lingo.
Yes
Great.
July 14, 2017
Paycom is the most efficient, innovative and trustworthy resource for our payroll and human resource needs.
Score 10 out of 10
Vetted Review
Verified User
Paycom is the most efficient, innovative and trustworthy resource for our payroll and human resource needs.
Our most valuable asset are our employees. For a payroll and benefits administrator, Paycom puts customer first in taking care of employees with efficiency and protects our business in the ever-changing world of government regulations and taxes. The employees love Paycom because they have access to their account 24/7 for their own peace of mind as well as great tools such as vacation requests and proof of income verification when they are making exciting life changes such as buying a car or house.
Thankfully our payroll taxes, healthcare regulations, and complicated government reporting is all handled by Paycom, providing the assurance that our business is 100% compliant.
With Paycom, doing payroll and implementing benefits such as vacation accruals, pension plan contributions, and health benefits is very simple to administer freeing up time to focus on our organization’s growth.
When adding a new feature or benefit, Paycom’s customer service is amazing! Our professional account representative is friendly, helpful and efficient. Paycom is also continually providing great training and updates on new features that are available. In a quick minute or two, I have learned valuable information on how Paycom is doing even more to stay ahead of client’s needs and wants by continuing to be innovative and an invaluable resource. Paycom has been the best company decision for us!
- Talent Acquisition
- Paycom provides a single system of record that does everything with cloud-based convenience. They provide tools for the entire employee life cycle. I can automate processes, gain workforce insight, and improve communication and accountability while reducing exposure to employment law violations.
- Time and Labor Management
- Paycom makes it easy to controlling labor costs, reducing time theft and eliminating errors in payroll.
- Payroll
- Paycom makes it simple to pay employees on time and accurately with expert solutions to every scenario.
- Talent Management
- Paycom links performance and compensation, which increased our employee satisfaction and retention! In Paycom’s all-in-one system, I have been able to implement fair and consistent compensation plans where performance directly impacts reward.
- HR Management
- With Paycom, we can automate processes, gain workforce insight, improve communication and accountability while reducing exposure to employment law violations. This has built a business culture that drives employee satisfaction, human capital efficiency and performance.
- I have nothing negative to say about Paycom!
100%
10.0
100%
10.0
100%
10.0
100%
10.0
100%
10.0
100%
10.0
N/A
N/A
100%
10.0
100%
10.0
100%
10.0
100%
10.0
100%
10.0
- Paycom helps us make every dollar count to sustain and improve the success of our organization. With our budgetary restrictions and time restraints, everyone wears multiple hats to get the job done. Paycom offers cost-effective payroll and human capital tools in one easy-to-use application.
Paycom is the #1 HR/Payroll company!
12
Paycom is the most efficient, innovative and trustworthy resource for our payroll and human resource needs.
Our most valuable asset are our employees. For a payroll and benefits administrator, Paycom puts customer first in taking care of employees with efficiency and protects our business in the ever-changing world of government regulations and taxes. The employees love Paycom because they have access to their account 24/7 for their own peace of mind as well as great tools such as vacation requests and proof of income verification when they are making exciting life changes such as buying a car or house.
Thankfully our payroll taxes, healthcare regulations, and complicated government reporting is all handled by Paycom, providing the assurance that our business is 100% compliant.
3
With Paycom, doing payroll and implementing benefits such as vacation accruals, pension plan contributions, and health benefits is very simple to administer freeing up time to focus on our organization’s growth.
- Time & Labor Management
- Talent Management & Acquisition
- Payroll & HR Management
- Paycom is limitless in the unexpected and innovative ways they serve their clients. Every month a new feature is unveiled!
- Our organization will be using Paycom forever!
- When adding a new feature or benefit, Paycom’s customer service is amazing! Our professional account representative is friendly, helpful and efficient. Paycom is also continually providing great training and updates on new features that are available. In a quick minute or two, I have learned valuable information on how Paycom is doing even more to stay ahead of client’s needs and wants by continuing to be innovative and an invaluable resource.
No
Manual checks
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Analyst Reports
- Third-party Reviews
Many current Paycom clients provided tremendously positive reviews about Paycoms expertise and efficiency in payroll and HR management support.
Implement Paycom sooner!
- Vendor implemented
Paycom implemented the system for us.
No
Implementation was super easy. It was done in less than a day.
- No issues were encountered during implementation.
No
Paycom's support is premium! When adding a new feature or benefit, Paycom’s customer service is amazing! Our professional account representative is friendly, helpful and efficient.
No
If I have questions, Paycom's support team have been amazing!
There are too many times to count! Paycom has been exception during the on-boarding process for new employees, transitioning employees, and updating and adding employee benefits.
- Everything!
- Human Resource Benefits
- Payroll Services
- Government Reporting
- Employee Self-Service
- Much More!
- None
Yes
Paycom provides an exceptional mobile interface recognizing that most of us are on our phones much more than we are on our computers.