Paycom

Paycom

Customer Verified
Score 7.0 out of 10
Paycom

Overview

What is Paycom?

Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.
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Recent Reviews

User Friendly

9 out of 10
January 03, 2023
I am responsible for all of our onboarding with new hires. I utilize the applicant tracking system everyday. I like the system a lot I …
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Employee Review.

10 out of 10
November 09, 2022
I utilize Paycom as an employee to input my vacation requests, update benefit profiles, and make changes to basic information as needed.
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Paycom is Great!

9 out of 10
November 08, 2022
Paycom helps us tremendously with day to day employee management and payroll. It helps us make sure we are compliant with anything related …
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How Paycom Differs From Its Competitors

HR Consolidation

We have had several Paycom Specialist but overall we are happy and although we may never speak to our main specialist we are always happy with the paycom we speak to.
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Self-Service

Yes our supervisors/managers are limited with time and Paycom has helped save time and process with payroll and elimimated the stress during time cards
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HR Consolidation

We replaced our timekeeping and payroll systems, which were not in good shape. We plan to add additional platforms in the future.
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Self-Service

By providing employees with the tools to make their own time keeping updates, it is saving all our leadership team members time and ultimately money. Paycheck previews prior to pay dates is also a huge advantage, to correcting problems before they arise.
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Self-Service

Management can look up their own employee's information instead of calling HR all the time. I will be teaching them more as we go along.
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Self-Service

We express to all use Paycom on their own by submitting punch change requests or pto requests. It's helped a lot by making employees self sufficient.
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HR Consolidation

Paper files are fortunately a thing of the past - I love not having the paper clutter my desk! We moved from endless file cabinets, folder and paper documents to an easy to use paperless web-based system that I can access anywhere as long as I have internet access. It make working remotely a …
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Self-Service

Having the iPhone and Android versions of the app on our employees phones has made a world of difference in having them take control of their benefits and payroll. They can easily make changes to their address, W-4, direct deposits, benefit qualifying events and view all the documents that they …
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HR Consolidation

Overall Paycom customer service has been pretty great. However, we have a new representative or dedicated specialist that has not been as good as what we have had previously. It is a pity that they have to assign a new specialist to our organization. We were pretty happy with who we
were with.
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Self-Service

As an administrator we have been able to use paycom to easily track and manage attendance, payroll, pto requests, fmla and other options.
Employees have been able to request, submit and track their own attendance, approve their time cards, request time off and use fmla when needed. As well as …
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HR Consolidation

Not yet, but we hope to do that in the coming months. We hope to replace our current application process with applicant tracking and our current reimbursement process with Expense Management.
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Self-Service

In this information age, everyone wants access to their information 24/7. Paycom has allowed our employees to better manage and control their own payroll and benefits data and to see how they are spending their salary dollars. It has also helped us gain a better handle on salary distribution and …
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HR Consolidation

We had a separate applicant tracking system and expense reimbursement system prior to Paycom. Now my managers and employees can access everything all in one place. We have received positive feedback about having everything housed in Paycom. In fact, when we have explored other systems for training …
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Self-Service

Yes, Paycom has enabled our leaders and employees to better manage their own HR information. It's one of the best reasons to get the system. I monitor the Direct Data Exchange and our employee data usage has consistently scored over 97% for 11 months over the past year. Our organization is …
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HR Consolidation

  1. ACA reporting and benefits administration has been streamlined.
  2. Work time has been cut down to a few days.
  3. Flexibility in producing or editing reports either pre-prepared or thru report writer (manually thru drop-down menus with a few clicks).
  4. Easy submitting information.
  5. Weekly digital feeds to …
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Self-Service

Employees love:
  1. Having their personal information at their fingertips from anywhere.
  2. Ability to make changes to personal information.
  3. Being able to print check stubs and WS-2 forms.
  4. Select their medical benefits.
  5. Adding comments to e-timesheet.
  6. Requesting time off.
  7. Verifying vacation and sick time totals.
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HR Consolidation

As a consulting company, we were running payroll through Deltek, as it houses all our projects, accounting, and timesheets. Everything HR was being handled via paper and information manually entered into the payroll system for processing (benefits, tax information, etc.). Now, everything is …
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Self-Service

Paycom is a great tool for the every day life of HR. With on-boarding, benefits, employee information, and much more. Employees enjoy the ease of the self service to make changes to addresses, phone numbers and taxes, and request time off.
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HR Consolidation

We replaced at least six different products with Paycom: HR system, payroll program, timekeeping, to-do lists, spreadsheets/word documents (for reviews etc), Docusign.
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Self-Service

Our employees now control their timecard and their personal information. No longer does someone from HR/Payroll have to make changes for individuals.
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HR Consolidation

Yes, we were able to make super upgrades by going to Paycom in the Payroll and HR onboarding and tracking areas compared to what we had prior. We were doing several manual steps that we don't have to anymore.
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Self-Service

Paycom helps our managers to keep up with any request that they are sent that used to be paper on their desk prior to Paycom. Paycom helps all of our employees to feel like they have control of their HR info and the ability to make changes without even being at work.
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HR Consolidation

We have been able to replace our time management as well as our performance tracking and performance reviews in Paycom. Consolidating these has made the process a lot smoother for our HR team as well as made the data easier to track and more accessible to the parties that need to access it.
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HR Consolidation

The consolidation of time off entries and OT hours is a major plus for our organization. Having the ability to manage everything in one single place has maximize our time and efforts. The onboarding and company required certification/training feature has also helped us streamline our process and …
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Self-Service

Paycom has allowed our departments to delegate this work of managing time off matters to one single person in each department - this eliminates errors and redundancy. Employees are better at updating their own payroll tax information and personnel changes - there is no longer a need to email four …
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HR Consolidation

Yes, this took place of our HRIS, our Payroll webportal, and part of our LMS, which had a performance feature to it.
It has saved employee headaches for trying to remember where to go for what.
It has saved me, the administrator, a headache for having to wait for the HRIS to sync to payroll - one …
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Self-Service

Managers are now able to see their employees' bank of time off - I no longer have to keep monthly reports on the workforce.
Employees can manage their own direct deposit changes and benefit changes. They complete it themselves on the portal. This saves me time and it eliminates the possibility …
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HR Consolidation

No, we didn't go down that route with them. They have messed up our federal and state fillings more than once now. We have had so many issues in other modules that it doesn't even make sense to add to our problems. It has been a disappointing experience and we won't add to that.
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Self-Service

The only good thing about Paycom is that the web access and the mobile access interfaces look exactly the same and that employees for the most part can access, set, update, and change their information and settings on their own. They can also do that with their direct deposit information and …
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Self-Service

I can't answer the first question, but as an employee one of the things I love about Paycom is how easy it is to access HR information.
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Self-Service

It has increased our employee's usage incredibly. It is rare that HR is asked to update information on behalf of an employee as the employee self service portal is so easy to navigate.
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HR Consolidation

I wasn't involved in or responsible for this project or any part in this project but have witnessed the overall improvement that Paycom resulted in after implementation and after the teams were able to use it full scale with all the features available to us, starting with new candidates and …
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Self-Service

It has helped our teams organize data in a better, more efficient way, and overall efficiency has increased dramatically, considering now we are able to have both a platform for our team members to view store edit information as well as the backend archiving and integration capabilities that have …
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HR Consolidation

Paycom has become the single system now for employees doing self management of their data, overview of HR's policies, for HR to roll out training paths, appraisal data, recruitment data, and compliance in different scenarios where employees need to get their pay as per certain laws like FMLA, …
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Self-Service

HR has massively benefitted from using Paycom by being able to define custom workflows for reaching and viewing the policies for employees, recruitment activities, finding top notch talent, employee compliance, employee training, and career progression by giving them the next phase of key role …
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HR Consolidation

The collection of such [a] large amount of data and specifically of employees regarding each and every aspect helped the organization in many ways. Tracking performance and schedules their attendance etc made it very easy for us. We can particularly rely on this product for long-term …
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Self-Service

With the lot and lot of data, we usually tend to get confused regarding the data we need [a] particular point of time. It not only saved our time but helped us to manage and make the data more systematic so that we can [easily] look [at] some specific information at any time.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (311)
    8.5
    85%
  • Direct deposit files (306)
    8.0
    80%
  • View and generate pay and benefit information (310)
    8.0
    80%
  • Pay calculation (304)
    7.7
    77%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

4 videos

Product Review: Paycom Quickly & Effortlessly Keeps Employee Reimbursement On Track
03:00
Product Review: Paycom Serves As Not Only Payroll, But Time Clock For User
01:56
Product Review: Payroll Manager Finds Paycom Works Well As An Integration
01:28
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Pricing

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N/A
Unavailable

What is Paycom?

Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

38 people want pricing too

Alternatives Pricing

What is Paylocity?

Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.

What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Product Demos

A Seamless, Comprehensive Experience
01:27
The Old Way
00:31
Inefficiency at Work
00:31
Data Overload
00:31
Why Not At Work?
00:31
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.1Avg 8.0

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

7.6Avg 8.1

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.8Avg 8.2

Employee Self Service

Employee portal allowing employees to view and update their personal information.

7.8Avg 8.2

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

4.8Avg 7.9

HR Reporting

Pre-built and custom reports, and integration with external data.

6.4Avg 7.7

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

6.9Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

5.7Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.1Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

6.8Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.7Avg 7.7
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Product Details

What is Paycom?

Paycom provides HR and employee-driven payroll technology to enhance the entire employee life cycle. It is designed to support employee management from hire to retire in one system. Through a self-service app, employees can request time off, clock in and out, and do their own payroll, so they to be accountable for the accuracy of their personal data. Beti automatically builds and manages payroll through an employee-driven experience.

Paycom Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Individual goal setting
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Paycom Screenshots

Screenshot of Screenshot of Screenshot of

Paycom Videos

The Paycom Experience
The Old Way
Inefficiency at Work
Data Overload
Why Not at Work?

Paycom Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.

ADP Workforce Now, Ceridian Dayforce, and Paycor are common alternatives for Paycom.

Reviewers rate Create succession plans/pools highest, with a score of 9.1.

The most common users of Paycom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
We currently use Paycom for processing payroll (biweekly) and have recently started the Applicant Tracking System
  • I love how and easy user friendly the Employee self service
  • love how employees have access to their accounts/portals
  • i love the tutorials provided to employees
  • its very simple and easy to use for employees/managers and directors of all different ages
  • possibly changing the original username provided from Paycom for example the number zero username of 0wf08---maybe Pwfp8...employees were not able to identify the number zero vs the letter O
  • In form 1 to please add in the employee status Resigned
  • Paycom is under central time since it is located in OK...have this change to reflect EST---We are in NJ as such we are always checking employees time clock and punches
  • how to process a punch change request go to time management read only, then (+) a little confusing most employees press request punch change but this is to view once you have added
For our company---- Paycom is the best we hire employees as young as 15/age 16 and as old/mature as 83 years old. We need a payroll/hr platform that is easy and user friendly for all ages. So far we are happy Paycom is able to accommodate all ages!
Human Resource Management (7)
38.57142857142857%
3.9
Employee demographic data
90%
9.0
Employment history
90%
9.0
Job profiles and administration
90%
9.0
Workflow for transfers, promotions, pay raises, etc.
N/A
N/A
Organizational charting
N/A
N/A
Organization and location management
N/A
N/A
Compliance data (COBRA, OSHA, etc.)
N/A
N/A
Payroll Management (5)
36%
3.6
Pay calculation
90%
9.0
Benefit plan administration
N/A
N/A
Direct deposit files
90%
9.0
Salary revision and increment management
N/A
N/A
Reimbursement management
N/A
N/A
Leave and Attendance Management (3)
N/A
N/A
Approval workflow
N/A
N/A
Balance details
N/A
N/A
Annual carry-forward and encashment
N/A
N/A
Employee Self Service (5)
76%
7.6
View and generate pay and benefit information
100%
10.0
Update personal information
100%
10.0
View job history
90%
9.0
View company policy documentation
90%
9.0
Employee recognition
N/A
N/A
Asset Management
N/A
N/A
HR Reporting (2)
N/A
N/A
Report builder
N/A
N/A
Pre-built reports
N/A
N/A
Integration with other HR capabilities
N/A
N/A
Performance Management (5)
N/A
N/A
Performance plans
N/A
N/A
Performance improvement plans
N/A
N/A
Review status tracking
N/A
N/A
Review reminders
N/A
N/A
Multiple review frequency
N/A
N/A
Succession Planning
N/A
N/A
Onboarding (2)
90%
9.0
New hire portal
90%
9.0
Manager tracking tools
90%
9.0
Performance and Goals (2)
N/A
N/A
Individual goal setting
N/A
N/A
Performance tracking
N/A
N/A
Recruiting / ATS (7)
57.142857142857146%
5.7
Job Requisition Management
80%
8.0
Company Website Posting
80%
8.0
Publish to Social Media
80%
8.0
Job Search Site Posting
80%
8.0
Duplicate Candidate Prevention
N/A
N/A
Applicant Tracking
80%
8.0
Notifications and Alerts
N/A
N/A
  • Paycom is very easy and has saved time for managers/supervisor in missed clocked punches. We are no longer using paper time sheets!
We have had several Paycom Specialist but overall we are happy and although we may never speak to our main specialist we are always happy with the paycom we speak to.
During the pandemic I was in close contact with Paycom and they provided customer service Erica LaFollette went above and beyond, so we were sad when she was promoted to a higher position. But her replacement Peyton Graham is just as great and helping and listening to our needs!
Yes our supervisors/managers are limited with time and Paycom has helped save time and process with payroll and elimimated the stress during time cards
  • Implemented in-house
  • Third-party professional services
As always implementation is a process like building a house you will discover some issues. We are located in Nj and Paycom is in OK, so we had a little bump with taxes and setting up our NJ paid sick leave but once we partnered with Paycom's IT dept we were able to set up and proceed with paycom
Yes
Change management was a minor issue with the implementation
  • we had to set up NJ taxes and set up the 1st year with Nj paid sick leave, but all matters were resolved
Implementation is always a crazy time so we were able to overcome this. As a NJ state we always have to make sure our taxes are set up and correct
Samuel Rodriguez | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We use Paycom across the whole organization. We use it to track time-cards and hours for hourly and salaried employees, to track time-off requests and approval for hourly and salaried employees, and it helps to make sure every employee gets paid the correct amounts on time. We also use Paycom for recruiting and candidate tracking.
  • Centralized web-based application; can be used from anywhere
  • Seamless interface between the web portal and mobile access
  • Implementation was a nightmare
  • If you have employees in Puerto Rico or the U.S. Virgin Islands, run away from Paycom
  • Lack of communication from within the organization
  • Tax team is not customer facing, so information got lost in the several steps they have
I will definitely not recommend Paycom to a colleague. We spent over 10 months on the implementation and they moved us from implementation to production without even telling us. One day we had an implementation contact, the next we have a permanent contact that wasn't even aware of all the pending issues we had with Paycom from the implementation phase. After several discussions with people all over the organization and having to repeat ourselves several times, we still have pending issues. The salespeople were always overpromising while the implementation team keep underachieving. And most of the items the salespeople mention are included during the sale, but they aren't implemented without an additional charge. One of the worst experiences in my professional career.
Human Resource Management (7)
61.42857142857143%
6.1
Employee demographic data
70%
7.0
Employment history
70%
7.0
Job profiles and administration
50%
5.0
Workflow for transfers, promotions, pay raises, etc.
60%
6.0
Organizational charting
50%
5.0
Organization and location management
60%
6.0
Compliance data (COBRA, OSHA, etc.)
70%
7.0
Payroll Management (5)
60%
6.0
Pay calculation
90%
9.0
Benefit plan administration
N/A
N/A
Direct deposit files
60%
6.0
Salary revision and increment management
80%
8.0
Reimbursement management
70%
7.0
Leave and Attendance Management (3)
36.666666666666664%
3.7
Approval workflow
70%
7.0
Balance details
20%
2.0
Annual carry-forward and encashment
20%
2.0
Employee Self Service (5)
70%
7.0
View and generate pay and benefit information
70%
7.0
Update personal information
80%
8.0
View job history
70%
7.0
View company policy documentation
60%
6.0
Employee recognition
70%
7.0
Asset Management
N/A
N/A
HR Reporting (2)
20%
2.0
Report builder
20%
2.0
Pre-built reports
20%
2.0
Integration with other HR capabilities
N/A
N/A
Performance Management (5)
60%
6.0
Performance plans
60%
6.0
Performance improvement plans
60%
6.0
Review status tracking
60%
6.0
Review reminders
60%
6.0
Multiple review frequency
60%
6.0
Succession Planning
N/A
N/A
Onboarding (2)
50%
5.0
New hire portal
50%
5.0
Manager tracking tools
50%
5.0
Performance and Goals (2)
50%
5.0
Individual goal setting
50%
5.0
Performance tracking
50%
5.0
Recruiting / ATS (7)
52.857142857142854%
5.3
Job Requisition Management
50%
5.0
Company Website Posting
50%
5.0
Publish to Social Media
50%
5.0
Job Search Site Posting
50%
5.0
Duplicate Candidate Prevention
60%
6.0
Applicant Tracking
60%
6.0
Notifications and Alerts
50%
5.0
  • takes more time to work on the time cards to make sure employees in Puerto Rico are paid correctly
  • It has increase our administrative costs since it takes much more time that ADP to get time cards corrected and approved.
At least ADP Workforce Now was a good system; their problem was customer service. With Paycom I suspect if you have U.S. mainland employees, they work OK. The issues start to pile up when you add U.S. territories like Puerto Rico and the U.S. Virgin Islands. I would return to ADP if I could in the blink of an eye. In my experience with Paycom, I can't stack them against ADP Workforce Now. Under my experience Paycom not even reach the basics ADP did.
No, we didn't go down that route with them. They have messed up our federal and state fillings more than once now. We have had so many issues in other modules that it doesn't even make sense to add to our problems. It has been a disappointing experience and we won't add to that.
We had so many issues that we decided we will be switching providers again. For many of the issues we were having I had to demand speaking to leads, supervisors and managers. After explaining myself and the situation to them several times we finally got to work with Brandy Farmer and many of the issues we had on the late and wrong fillings are being corrected as i write this down. She was great and have been able to resolve many of the issues but I don't think that a customer needs to go to this length to get simple issues resolved.
The only good thing about Paycom is that the web access and the mobile access interfaces look exactly the same and that employees for the most part can access, set, update, and change their information and settings on their own. They can also do that with their direct deposit information and federal and state tax forms.
219
All the end user employees, all the managers and time approvers, complete HR team and recruiting, the finance team. From A to Z the platform is used by everyone to log in hours, request time off, approve time cards, approve time off requests, new hire and onboarding processes and payroll processing.
15
The Director of HR, the company recruiter, the company president, the Accounting Manager the Payroll Specialist and his back up, all the managers, supervisors and time approvers, in other words everyone who had a role to make sure the modules were going to meet our expectations with the new system.
  • there is none
  • we have decided to move away from Paycom
  • Never had issues with fillings at ADP but with Paycom is a never ending story.
  • The implementation experience was so bad we haven't even try further.
  • We have decided to stop using Paycom as a provider.
  • none
The initial experience with Paycom was so bad that we decided we won't be renewing anything with them and will be terminating our business relationship mid year. Issues with the implementation, the support we receive from the implementation team and the production team has been just awful and it just doesn't meet our expectations nor what we were pitched during the sales meetings.
Yes
We replaced ADP, Work Force Now with Paycom because even do ADP workforce now is a good product ADP was lacking on the Customer Service side, when you have to harass the sales team to buy products from them something is wrong. They outsourced the customer service team to Philippines and we got to a point that when you call them you knew more then the person on the other side of the phone, and their troubleshooting felt scripted literally going step by step. It is an awesome product and when it is working tuned in it is awesome but whenever there was an issue it was hard to get it resolved. Little did we knew with Paycom it was going to be worse.
  • Product Reputation
All in all it was the great sales pitch we had from Paycom. The problem is that they over promised and under delivered. As soon as we started the implementation all the expectations began to crumble, we started asking the question of but you guys can do that, at least we were told that during the sales pitch, and their response became repetitive, oh yeah we can but at an extra fee. Then the real issues arise when we started having issues with basic labor regulations for employees under the Puerto Rico jurisdiction and their local labor regulations.
If I had to do it all over again the first thing I will do is asked for a demo that included mainland employees and employees on the US Virgin Islands and Puerto Rico to see how the company time and attendance comply with local labor laws and regulations. After this bad experience we only allowed for products presentations where all the modules were in house and that they serviced employees on the US Territories of USVI and PR.
  • Implemented in-house
Yes
We did the implementation of the time and attendance, time off, payroll, tax fillings first. After we started running payrolls even do we were having issues with the time cards related to Puerto Rico that was when we started the HR, recruiting phases. I think it made sense to divide it in phases.
Change management was minimal
There was little to no change management required. Organization management just needed to learn the new systems and processes, and it was learned in a timely manner. Managers did their trainings and completed their tasks without any issues nor complications. Most of the changes with Paycom were things managers were expecting.
  • Things we were told during the sales pitch were part of the system turns out they could be part of the system for an extra fee.
  • All in all the major issue was that we were lied during the sales pitch.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved.
  • Online training
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
I would give them initially an F, when you are getting support and you have to start to ask for leads, supervisors and managers you know there will be problems. that is exactly what we got. The worst part is when you are having issues like late fillings, mistakes on fillings and you get an e-mail sent to you in response by mistake from another client of Paycom and you realized they are having the same issues as you.
It wasn't even suggested to us, I guess it would have raised concern that you need to purchase premium support to get your issues resolved, that is just a dumb sale option. If you come over and present me with a product and then offer me premium support that will make me not purchase your product.
No
The product is pretty easy to use, and easy to teach others how to use. Our issues with Paycom are more on the support side, the issue about sales team overpromising and then implementation and support underdelivering. Simple things like state fillings being late and start to accumulate late fees, interests and surcharges just make it worse.
  • time recording and approving
  • time off requesting and approval
  • having to correct hours on a time card manually to comply with PR local regulations and adjusting those hours directly on the payroll.
Yes
I think is the only plus for this system having a mobile interface that acts and looks like the desktop version. Supervisors and managers can perform time and attendance, time off and expense approvals tasks from their own phones with the option of managers on the go. The system limitations are on the system itself not on the platform you use to access it.
Elizabeth Garvin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Paycom allowed me to add efficiencies into my daily tasks. There were a few bumps along the way but the dedicated customer support team was always there to help out and show me how to use the product to get the results I needed. Thanks Sharla!
  • Customer Support
  • Listening to what the customers want, and trying their best to provide it.
  • Accuracy
  • Providing new ideas that are relevant to me
  • Always up selling when visiting
  • Implementation took awhile
Paycom can fit any size business and grasps the needs of a company fairly quickly. I have had great support from our dedicated support team and have never had to apologize for not knowing how something worked.
Human Resource Management (7)
48.57142857142857%
4.9
Employee demographic data
90%
9.0
Employment history
80%
8.0
Job profiles and administration
N/A
N/A
Workflow for transfers, promotions, pay raises, etc.
80%
8.0
Organizational charting
N/A
N/A
Organization and location management
N/A
N/A
Compliance data (COBRA, OSHA, etc.)
90%
9.0
Payroll Management (6)
46.66666666666667%
4.7
Pay calculation
90%
9.0
Support for external payroll vendors
N/A
N/A
Benefit plan administration
90%
9.0
Direct deposit files
100%
10.0
Salary revision and increment management
N/A
N/A
Reimbursement management
N/A
N/A
Leave and Attendance Management (3)
90%
9.0
Approval workflow
90%
9.0
Balance details
90%
9.0
Annual carry-forward and encashment
90%
9.0
Employee Self Service (5)
40%
4.0
View and generate pay and benefit information
100%
10.0
Update personal information
100%
10.0
View job history
N/A
N/A
View company policy documentation
N/A
N/A
Employee recognition
N/A
N/A
Asset Management (1)
N/A
N/A
Tracking of all physical assets
N/A
N/A
HR Reporting (3)
80%
8.0
Report builder
100%
10.0
Pre-built reports
90%
9.0
Ability to combine HR data with external data
50%
5.0
Integration with other HR capabilities
N/A
N/A
Performance Management (5)
N/A
N/A
Performance plans
N/A
N/A
Performance improvement plans
N/A
N/A
Review status tracking
N/A
N/A
Review reminders
N/A
N/A
Multiple review frequency
N/A
N/A
Succession Planning (4)
N/A
N/A
Create succession plans/pools
N/A
N/A
Candidate ranking
N/A
N/A
Candidate search
N/A
N/A
Candidate development
N/A
N/A
Onboarding (2)
N/A
N/A
New hire portal
N/A
N/A
Manager tracking tools
N/A
N/A
Performance and Goals (3)
N/A
N/A
Corporate goal setting
N/A
N/A
Individual goal setting
N/A
N/A
Performance tracking
N/A
N/A
Recruiting / ATS (7)
N/A
N/A
Job Requisition Management
N/A
N/A
Company Website Posting
N/A
N/A
Publish to Social Media
N/A
N/A
Job Search Site Posting
N/A
N/A
Duplicate Candidate Prevention
N/A
N/A
Applicant Tracking
N/A
N/A
Notifications and Alerts
N/A
N/A
  • Freeing up time
  • Helps employees manage their own information
They are all very similar. The personal touch is where Paycom excels and that is why we choose them.
we do use paycom for our ACA and have not issues
Their customer support is really top notch, we have a dedicated team
We have not yet implemented the full HRIS system yet.
225
mangers, HR, all employees
1
a person with payroll experience can easily support this product
No
  • Price
  • Product Usability
  • Product Reputation
Thinking about our possible future needs. We are in need of a global HR product.
  • Implemented in-house
No
Change management was minimal
  • data up load not correct
  • time was strained to get it completed
Felt like the sale was secure so this part wasn't as important
  • in-person training
They were a sales person and not really a good trainer.
I do believe that that Paycom does not offer enough configuration for us at this time.
I do not
No - we have not done any customization to the interface
No - we have not done any custom code
no
The dedicated support team is awesome!
The support was not an additional cost
No
Paycom is fairly intuitive but lacks customizable solutions.
  • time keeping
  • on boarding
  • time off request
  • reporting
Yes, but I don't use it
They are not able to meet our current needs
They are very dependable and I have never experience any outages
It is a solid product and was out first payroll software that we have used
  • none
  • Jazz HR
  • Optimizer
No they do not
  • File import/export
  • Single Signon
Great during the sales process but not after
We seemed to slip into a black hole and no one reached out to us and our support team would pass us back a forth.
Can not remember
Make sure that they have what you need NOW, if it is in development it may never come to fruition.
Sherry Fair | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At Parent Promise, a nonprofit service organization, we use Paycom's software across the entire organization for payroll services. The one task Paycom's services addresses is making labor allocation streamlined and much easier to accomplish. We have to allocate staff time across several revenue sources so that we invoice grantees and private funders according to the contracts issued. Labor Allocation allows us to this in a manner that saves me an incredible amount of time. We also use Paycom payroll, payroll tax deposits, and direct deposit. We recently started including expenses with payroll deposits which is saving us time an money.

  • Customer Service. Paycom's software is easy to use and their customer service is fantastic. There is always a live person there ready to answer all my questions.
  • Labor Allocation. We have to allocate staff time across several revenue sources to invoice accurately. We know with Paycom the numbers will be accurate and it saves an incredible amount of staff time.
  • Bookkeeping. With Paycom's reporting process we are able to pull reports for our bookkeeper to help her perform her job for efficiently.
  • Ability to add expenses with payroll deposits help save us time and money.
  • We are very happy with Paycom's services.
An operation of any size would benefit from Paycom's services. There are a number of available features so Paycom services can be tailored to individual business needs.
Human Resource Management (2)
100%
10.0
Employee demographic data
100%
10.0
Employment history
100%
10.0
Payroll Management (5)
100%
10.0
Pay calculation
100%
10.0
Off-cycle/On-Demand payment
100%
10.0
Direct deposit files
100%
10.0
Salary revision and increment management
100%
10.0
Reimbursement management
100%
10.0
Leave and Attendance Management (2)
100%
10.0
Balance details
100%
10.0
Annual carry-forward and encashment
100%
10.0
Employee Self Service
N/A
N/A
Asset Management
N/A
N/A
HR Reporting (2)
100%
10.0
Report builder
100%
10.0
Pre-built reports
100%
10.0
Integration with other HR capabilities
N/A
N/A
Performance Management
N/A
N/A
Succession Planning
N/A
N/A
Onboarding
N/A
N/A
Performance and Goals
N/A
N/A
Recruiting / ATS
N/A
N/A
  • A positive effect is that the time and effort saved on the part of the staff is incredibly beneficial to our small nonprofit operation.
  • Partnering with Paycom allows us to not have to hire an additional staff member.
I have never used another product besides Paycom because we have absolutely no issues with this produce. We are very happy.
If my usual customer service rep isn't available there is always someone available who can. I especially like that I get to talk to a real person.
2
Payroll and benefits
2
basic bookkeeping and computer skills.
  • payroll and payroll tax deposits
  • allocating salaries across multiple revenue streams
  • benefits tracking
  • We use it as it was intended for payroll
  • We should make better use of the HR functions.
Because we are extremely happy with this product.
Yes
I do not remember because I did not work here at the time.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
Tracking and allocating staff time over multiple revenue streams. When done manually that takes a great deal of time and with Paycom that task is much more efficient.
I would not.
  • Implemented in-house
No
Change management was a minor issue with the implementation
None really. It was an easy transition.
  • We didn't have any.
No, it was very easy. We are a small organization so setup was very easy.
No
Because we are happy with the service we receive at the level we have.
No
Nothing really stands out because they are always helpful.
  • Tracking and managing sick and vacation time for staff since we have a carry-over limit.
  • Generating reports after you figure out what the reports are titled.
  • Reports are difficult to find where they are filed if you are not used to "accounting" or "bookkeeping" lingo.
Yes
Great.
Reports are sometimes difficult to find because of the way they are filed and titled.
Jeanean South, MA, CFRE | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Paycom is the most efficient, innovative and trustworthy resource for our payroll and human resource needs. Our most valuable asset are our employees. For a payroll and benefits administrator, Paycom puts customer first in taking care of employees with efficiency and protects our business in the ever-changing world of government regulations and taxes. The employees love Paycom because they have access to their account 24/7 for their own peace of mind as well as great tools such as vacation requests and proof of income verification when they are making exciting life changes such as buying a car or house. Thankfully our payroll taxes, healthcare regulations, and complicated government reporting is all handled by Paycom, providing the assurance that our business is 100% compliant. With Paycom, doing payroll and implementing benefits such as vacation accruals, pension plan contributions, and health benefits is very simple to administer freeing up time to focus on our organization’s growth. When adding a new feature or benefit, Paycom’s customer service is amazing! Our professional account representative is friendly, helpful and efficient. Paycom is also continually providing great training and updates on new features that are available. In a quick minute or two, I have learned valuable information on how Paycom is doing even more to stay ahead of client’s needs and wants by continuing to be innovative and an invaluable resource. Paycom has been the best company decision for us!
  • Talent Acquisition
  • Paycom provides a single system of record that does everything with cloud-based convenience. They provide tools for the entire employee life cycle. I can automate processes, gain workforce insight, and improve communication and accountability while reducing exposure to employment law violations.
  • Time and Labor Management
  • Paycom makes it easy to controlling labor costs, reducing time theft and eliminating errors in payroll.
  • Payroll
  • Paycom makes it simple to pay employees on time and accurately with expert solutions to every scenario.
  • Talent Management
  • Paycom links performance and compensation, which increased our employee satisfaction and retention! In Paycom’s all-in-one system, I have been able to implement fair and consistent compensation plans where performance directly impacts reward.
  • HR Management
  • With Paycom, we can automate processes, gain workforce insight, improve communication and accountability while reducing exposure to employment law violations. This has built a business culture that drives employee satisfaction, human capital efficiency and performance.
  • I have nothing negative to say about Paycom!
Paycom is a solution for the whole life cycle for the employees and company!
Human Resource Management (7)
100%
10.0
Employee demographic data
100%
10.0
Employment history
100%
10.0
Job profiles and administration
100%
10.0
Workflow for transfers, promotions, pay raises, etc.
100%
10.0
Organizational charting
100%
10.0
Organization and location management
100%
10.0
Compliance data (COBRA, OSHA, etc.)
100%
10.0
Payroll Management (6)
100%
10.0
Pay calculation
100%
10.0
Support for external payroll vendors
100%
10.0
Benefit plan administration
100%
10.0
Direct deposit files
100%
10.0
Salary revision and increment management
100%
10.0
Reimbursement management
100%
10.0
Leave and Attendance Management (3)
100%
10.0
Approval workflow
100%
10.0
Balance details
100%
10.0
Annual carry-forward and encashment
100%
10.0
Employee Self Service (5)
100%
10.0
View and generate pay and benefit information
100%
10.0
Update personal information
100%
10.0
View job history
100%
10.0
View company policy documentation
100%
10.0
Employee recognition
100%
10.0
Asset Management (1)
100%
10.0
Tracking of all physical assets
100%
10.0
HR Reporting (3)
100%
10.0
Report builder
100%
10.0
Pre-built reports
100%
10.0
Ability to combine HR data with external data
100%
10.0
Integration with other HR capabilities
N/A
N/A
Performance Management (5)
100%
10.0
Performance plans
100%
10.0
Performance improvement plans
100%
10.0
Review status tracking
100%
10.0
Review reminders
100%
10.0
Multiple review frequency
100%
10.0
Succession Planning (4)
100%
10.0
Create succession plans/pools
100%
10.0
Candidate ranking
100%
10.0
Candidate search
100%
10.0
Candidate development
100%
10.0
Onboarding (2)
100%
10.0
New hire portal
100%
10.0
Manager tracking tools
100%
10.0
Performance and Goals (4)
100%
10.0
Corporate goal setting
100%
10.0
Individual goal setting
100%
10.0
Line-of sight-visibility
100%
10.0
Performance tracking
100%
10.0
Recruiting / ATS (7)
100%
10.0
Job Requisition Management
100%
10.0
Company Website Posting
100%
10.0
Publish to Social Media
100%
10.0
Job Search Site Posting
100%
10.0
Duplicate Candidate Prevention
100%
10.0
Applicant Tracking
100%
10.0
Notifications and Alerts
100%
10.0
  • Paycom helps us make every dollar count to sustain and improve the success of our organization. With our budgetary restrictions and time restraints, everyone wears multiple hats to get the job done. Paycom offers cost-effective payroll and human capital tools in one easy-to-use application.
Paycom is the #1 HR/Payroll company!
Paycom
12
Paycom is the most efficient, innovative and trustworthy resource for our payroll and human resource needs. Our most valuable asset are our employees. For a payroll and benefits administrator, Paycom puts customer first in taking care of employees with efficiency and protects our business in the ever-changing world of government regulations and taxes. The employees love Paycom because they have access to their account 24/7 for their own peace of mind as well as great tools such as vacation requests and proof of income verification when they are making exciting life changes such as buying a car or house. Thankfully our payroll taxes, healthcare regulations, and complicated government reporting is all handled by Paycom, providing the assurance that our business is 100% compliant.
3
With Paycom, doing payroll and implementing benefits such as vacation accruals, pension plan contributions, and health benefits is very simple to administer freeing up time to focus on our organization’s growth.
  • Time & Labor Management
  • Talent Management & Acquisition
  • Payroll & HR Management
  • Paycom is limitless in the unexpected and innovative ways they serve their clients. Every month a new feature is unveiled!
  • Our organization will be using Paycom forever!
  • When adding a new feature or benefit, Paycom’s customer service is amazing! Our professional account representative is friendly, helpful and efficient. Paycom is also continually providing great training and updates on new features that are available. In a quick minute or two, I have learned valuable information on how Paycom is doing even more to stay ahead of client’s needs and wants by continuing to be innovative and an invaluable resource.
Paycom has been the best company decision for us!
No
Manual checks
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
Many current Paycom clients provided tremendously positive reviews about Paycoms expertise and efficiency in payroll and HR management support.
Implement Paycom sooner!
  • Vendor implemented
Paycom implemented the system for us.
No
Implementation was super easy. It was done in less than a day.
  • No issues were encountered during implementation.
Implementing Paycom as our trusted HR/Payroll management company was extremely effortless and the transition was seamless.
No
Paycom's support is premium! When adding a new feature or benefit, Paycom’s customer service is amazing! Our professional account representative is friendly, helpful and efficient.
The Paycom support team always exceeds my expectations in their timely, skillful and efficient assistance!
No
If I have questions, Paycom's support team have been amazing!
There are too many times to count! Paycom has been exception during the on-boarding process for new employees, transitioning employees, and updating and adding employee benefits.
  • Everything!
  • Human Resource Benefits
  • Payroll Services
  • Government Reporting
  • Employee Self-Service
  • Much More!
  • None
Yes
Paycom provides an exceptional mobile interface recognizing that most of us are on our phones much more than we are on our computers.
Paycom is exceptionally user friendly!
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