Mediocre at Best and Abysmal Customer Service
December 03, 2022

Mediocre at Best and Abysmal Customer Service

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity as our HRIS. We use the HR & Payroll modules as well as the Time & Labor, Benefits, Compensation, and Onboarding modules.

Pros

  • Onboarding
  • Reporting

Cons

  • Customer Service
  • Effective Dating
  • Employee Self-Service
  • Notifications
  • Access/Visibility
  • Lots of wasted time doing manual work for admins
  • Bad employee experience with the system - hard to navigate and hard to get support
  • Lack of notification of updates or changes in the system
Paylocity automation is barely existent as we use it. We have low confidence that the system will do what it is supposed to do. Payroll continues to require manual adjustments because we cannot trust the system to process payroll correctly especially when it comes to proration or ad hoc adjustments.
Community and Impressions are useless and we have actually implemented a solution outside of Paylocity to give recognition. Community portal is not intuitive and not user friendly.
Paylocity is easily the worst one. It's clunky and the modules do not talk to each other well. It requires a lot of manual work, the user interface is horrible, and the system is glitchy.

Do you think Paylocity delivers good value for the price?

No

Are you happy with Paylocity's feature set?

No

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

No

Paylocity is probably only good if you have less than 200 employees. Anything larger than that, and the system cannot handle the intricacies of your company's processes. The system is inflexible and often glitchy, and customer service is abysmal.

Paylocity Feature Ratings

2.3
Employee demographic data
4
Employment history
1
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
3
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
5
4.2
Pay calculation
4
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
3
Benefit plan administration
5
Direct deposit files
5
Salary revision and increment management
1
Reimbursement management
7
1.0
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
1
1.2
View and generate pay and benefit information
1
Update personal information
2
View job history
1
View company policy documentation
1
Employee recognition
1
Asset Management ()
Not Rated
5.0
Report builder
5
Pre-built reports
5
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
7
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Paylocity Support

Horrible customer support. Takes a long time to get a response and it wasn't until we escalated things to a higher level before we got even a decent level of service. In my opinion, the customer support reps do not have adequate knowledge of the system to be able to help.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Not sure
Yes - No
No, I can't think of a single time.

Comments

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