Paylocity...A Great Improvement Over Paper
May 16, 2023

Paylocity...A Great Improvement Over Paper

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

I use Paylocity every day to perform my work. From accessing employee files to onboarding new hires, enrolling employees in benefits I'm constantly in the system and using Paylocity instead of paper files or a manual system. While I do not oversee or run the payroll process, I also am an end user, so I am clocking in and out, submitting expense reports, and approving timecards for my team so payroll can ensure a timely payroll run.

Pros

  • It's not paper
  • The app is nice

Cons

  • Lots of multiple reentry as the systems/modules do not talk to each other as they should.
  • Benefits admin is a joke. Every enrollment has been messed up, rules broken, file feeds corrupted, rates changed incorrectly. It is a circus.
  • Reporting is horrible. If I make a report it is mine. I can share it but that shared report is now static. That person has to use my share as a template to rebuild it. They cannot edit my shared.
  • There is no report I can pull on who PCTY has e-verified for me or the outcome of that case. This is something we're audited on regularly and we've asked for that.
  • The system is clunky for finding data. Why on the SUMMARY page for a terminated employee does it not show rehire status? Why do I have to go all the way to the Status and History tab to find that information?
  • It's better than paper.
  • Increased staff time due to duplicate entries.
  • Liability issues due to staff being texted on personal cell phones when I9s are completed even after we escalated the issue to support.
  • No confidence in the data within the system.
I feel like there may be automations for Payroll but for HR there is very little automation. Paylocity is a very antiquated system and is lagging behind the competition.
We do not use these tools as we have an intranet for them. Paylocity's performance module was so bad we had to bundle it with another vendor and it included a survey module as well.
I am actively vetting other systems. I'm looking for a system with a unified database, position seat management, and more robust reporting. While the all other systems I mentioned don't meet all these requirements, some do. What it has shown, is that Paylocity is lagging behind the market, and either they don't care, or are unaware. Anytime we've brought an issue up to our representatives, we've been told "The system is operating as it should." This is disheartening as a customer, especially when some of the issues are major benefit issues impacting people's medical coverage.

Do you think Paylocity delivers good value for the price?

No

Are you happy with Paylocity's feature set?

No

Did Paylocity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

No

If you're using paper for your timeclock or payroll, sure Paylocity is a step up. Otherwise, there are LOADS of better systems out there. It's not hard to find one. I would suggest anything else besides Paylocity.

Paylocity Feature Ratings

1.0
Employee demographic data
1
Employment history
1
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
1
1.0
Pay calculation
1
Support for external payroll vendors
1
Off-cycle/On-Demand payment
1
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
1
Reimbursement management
1
Leave and Attendance Management ()
Not Rated
3.0
View and generate pay and benefit information
3
Update personal information
3
View job history
3
View company policy documentation
3
Employee recognition
3
Asset Management ()
Not Rated
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
1.0
Performance plans
1
Performance improvement plans
1
Review status tracking
1
Review reminders
1
Multiple review frequency
1
Succession Planning ()
Not Rated
2.0
New hire portal
2
Manager tracking tools
2
1.0
Corporate goal setting
1
Individual goal setting
1
Line-of sight-visibility
1
Performance tracking
1
Recruiting / ATS ()
Not Rated

Using Paylocity

260
11 - 7 in Payroll/Finance 4 in HR
  • Payroll Processing
  • Onboarding New Hires
  • Benefit Administration
  • Employee Files
  • Certification Tracking
We are actively looking to replace Paylocity due to poor support, benefit problems, lack of communication when we're promised follow up, and how little the system is actually doing for us.

Using Paylocity

There isn't a lot to the system. The Mobile app is very useable. However, the flow and layout is not user-friendly and you have to click a lot to find what you are looking for.
ProsCons
Easy to use
Technical support not required
Quick to learn
Familiar
Do not like to use
Unnecessarily complex
Not well integrated
Inconsistent
Cumbersome
Feel nervous using
  • Punching
  • Finding information on the Employee Profile (buried on different tabs)
  • REPORTING
  • Unified Profile for Me as Admin and as an Employee so I can edit my own info :-/
Yes - It's about a 70% useable interface. You can do most things. However, we're a fully remote organization and everyone is on their phone all day. I want a system that they can do everything on the phone and the desktop version is almost the after thought.

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