Item: Paylocity
Rating: 8
Author: Kim Gaylord

Overall Satisfaction with Paylocity

Use Cases and Deployment Scope

We use Paylocity for processing payroll, Onboarding, Recruiting, Learning, Performance, analytics, benefits integrations. The Paylocity system helps us to manage and process nearly all aspects Payroll and HR in our business. The analytics are great and help us to better manage employee costs and retention.

Pros and Cons

Pros

Processing payroll, handling all tax reporting, and generating reports. Basic weekly payroll functions.
Recruiting meets all expectations for managing applicant flow, and integrations.
Data Insights available are very useful in identifying trends.

Cons

Customer service has dropped off in the last couple of years. It is rare to get a quick response, with a resolution. That said I believe Paylocity is still better than other HRIS systems I've had experience with.
Workflows & Documents, I'm sure there are processes, approvals and flows we could be utilizing more, but I do not find it easy to navigate. That may include an Offboarding flow. We currently use Onboarding, to do our Offboarding.
I would like to see a monthly or quarterly webinar for the function updates and changes.

Return on Investment

Over time it has helped our retention. The ease of use and things like Community keep employees engaged.
We had over 500 employees, 20 locations, and 2 people can easily manage the entire HR process, from job posting, recruiting, training, onboarding, payroll processing and more.
Data Insights is very useful looking at our overall costs, trends, and we use it to better manage labor costs.

Paylocity Automated Processes

I think the more automation, AI, frequent updates are all helping us to better manage our HR business needs. The integrations used are all helpful and seamless.
Fewer hands are needed to process the day to day.

Paylocity Employee Engagement

Community & Recognition have been great. We get good utilization in both, and it's been a very positive way to bring 500 employees together in one space. We're able to reach out and engage and it's all very positive.
We use the Surveys for a few things, new hires for instance. And this has been a great way to measure new hire satisfaction, where at one time we were losing employees in the first 30 days. That is not the case currently.

Alternatives Considered

ADP Workforce Now, Paychex Flex, bswift, Paycom and Paycor

We have been using Paylocity since 2018. At the time pricing and customer service was the main reason. The pricing is still very competitive, and even though I feel the Paylocity service has dropped off, it is still better than what I experienced years ago with ADP. Overall, I very pleased with Paylocity, the frequent enhancements, pricing, ease of use, and things like Community really make the difference.

Key Insights

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Other Software Used

Employee Navigator, bswift, Checkr

Likelihood to Recommend

Honestly, I would recommend the system. Generally proactive, frequent updates, easy to navigate. The only negative is the knowledge in the customer support area. The frequent enhancements are great, but at times it is 1 step forward, 2 steps back. It often impacts something else. We have good enhancements, but now something else does not work the way it had in the past.

Paylocity Feature Ratings

Comments

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Kim Gaylord
commented a year ago
Kim Gaylord
commented a year ago

Love the Paylocity System!