QuickBooks Online is more interested in profit than providing a descent product.
Updated August 03, 2023
QuickBooks Online is more interested in profit than providing a descent product.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with QuickBooks Online
We manage accounting for 7 entities.
The product is supposed to address accounting, but, in my experience, it is continuously problematic at that level.
The product is supposed to address accounting, but, in my experience, it is continuously problematic at that level.
- In my experience, change the labels and locations on buttons to make you click on their sales items rather than complete tasks.
- In my experience, waste huge amounts of screen space with useless information and pop-up advertising
- In my experience, change the meanings and names within their program of accounting terms that have been in use for over 100 years.
- In my experience, block users from doing certain accounting transactions because they are smarter than the accountants that use the program.
- Support - In my opinion, their support staff does not understand accounting, basic logic, and in most cases, the QBO program itself.
- Terminology - Use the terms "Debit" and "Credit" with or instead of the terms "increase" and "decrease." And stop making up new terms to describe old things.
- In my opinion, stop trying to make more money off of your customers by forcing them to make extra clicks to accomplish tasks.
- In my opinion, I have wasted many hours trying to get support from useless personnel
- In my experience, I wasted many hours trying to find a transaction that the program did not enter into the audit logs. Then wasted more hours arguing with useless support staff, telling me, "that is an accounting error."
- Some of the most basic accounting reports can only be generated by creating a "Custom Report."
MAS90, SAGE50, JobBoss, Horizon, QB Desktop, MySIS
Do you think QuickBooks Online delivers good value for the price?
No
Are you happy with QuickBooks Online's feature set?
No
Did QuickBooks Online live up to sales and marketing promises?
No
Did implementation of QuickBooks Online go as expected?
Yes
Would you buy QuickBooks Online again?
No
QuickBooks Online Feature Ratings
Using QuickBooks Online
2 - All Accounting functions.
2 - One of them actually worked for QuickBooks Online support previously.
- A/P
- A/R
- G/L
- Use a GL account called WIPTRANS (the name is actually irrelevant) to process owner contribution purchases because QuickBooks Online will not allow expenses to be applied to the proper contra account.
- We must continually find creative ways to enter transactions in ways that get them to the proper place on the P&L and Balance Sheet. QBO does not allow direct entry of certain transactions to certain places (like you can not pay a bill from a liability/loan account). It very annoying and wastes time.
- We are continually looking for creative ways to block advertisements that Intuit places all over this "Paid Program". The ads are annoying and users are forces to waste time clicking exit on them to make them go away.
- As a training tool on "How not to do accounting."
Evaluating QuickBooks Online and Competitors
- Cloud Solutions
The President said, "This is what we are going to use."
I would make the choice, and it would not have been QuickBooks Online.
QuickBooks Online Implementation
- Implemented in-house
Change management was minimal
- Had to change many account names back to the proper "Accounting Terminology."
- Many useless accounts put into the G/L by QBP can not be deleted.
- QuickBooks Online does not integrate with all banks.
QuickBooks Online Support
Pros | Cons |
---|---|
Quick Initial Response | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care |
No. Do not believe that it is offered. Also, I have talked with people at all levels of their support. NONE are any better than the bottom tier.
Yes - NO. In my experience, they blame me for their program not properly logging audit entries.
Using QuickBooks Online
Pros | Cons |
---|---|
Technical support not required Feel confident using Familiar | Do not like to use Difficult to use Inconsistent Slow to learn Cumbersome |
- Most things have been dumbed down so much that they become a little confusing for experienced accountants. That might be something that makes it easier to use for new users, but I do not think so.
- Transactions paid with owner funds
- Moving bulk transactions on invoices
QuickBooks Online Reliability
Relationship with Intuit
NONE. In my experience, they do not negotiate.
In my opinion, do NOT deal with them. Find another vendor.