QuickBooks Online is more interested in profit than providing a descent product.
Updated August 03, 2023

QuickBooks Online is more interested in profit than providing a descent product.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

We manage accounting for 7 entities.
The product is supposed to address accounting, but, in my experience, it is continuously problematic at that level.

Pros

  • In my experience, change the labels and locations on buttons to make you click on their sales items rather than complete tasks.
  • In my experience, waste huge amounts of screen space with useless information and pop-up advertising
  • In my experience, change the meanings and names within their program of accounting terms that have been in use for over 100 years.
  • In my experience, block users from doing certain accounting transactions because they are smarter than the accountants that use the program.

Cons

  • Support - In my opinion, their support staff does not understand accounting, basic logic, and in most cases, the QBO program itself.
  • Terminology - Use the terms "Debit" and "Credit" with or instead of the terms "increase" and "decrease." And stop making up new terms to describe old things.
  • In my opinion, stop trying to make more money off of your customers by forcing them to make extra clicks to accomplish tasks.
  • In my opinion, I have wasted many hours trying to get support from useless personnel
  • In my experience, I wasted many hours trying to find a transaction that the program did not enter into the audit logs. Then wasted more hours arguing with useless support staff, telling me, "that is an accounting error."
  • Some of the most basic accounting reports can only be generated by creating a "Custom Report."
MAS90, SAGE50, JobBoss, Horizon, QB Desktop, MySIS

Do you think QuickBooks Online delivers good value for the price?

No

Are you happy with QuickBooks Online's feature set?

No

Did QuickBooks Online live up to sales and marketing promises?

No

Did implementation of QuickBooks Online go as expected?

Yes

Would you buy QuickBooks Online again?

No

In my opinion, the program consistently wastes time, blocks productivity, and overly complicates simple tasks.
Where is the 0 (ZERO)? Negative would actually be better.
QuickBooks Online might work ok for someone who has absolutely NO accounting knowledge. However, that person will eventually need support and will not get it. In my opinion, QuickBooks Online's continuous approach of controlling what you can and can not do, combined with their ever present time wasting ads and button changes, make the program a complete waste for anyone who knows what they are doing and wants to complete their tasks in a reasonable amount of time.

QuickBooks Online Feature Ratings

Accounts payable
1
Accounts receivable
1
Cash management
1
Bank reconciliation
1
Expense management
1
Time tracking
1
Fixed asset management
1
Multi-currency support
1
Multi-division support
1
Regulations compliance
1
Electronic tax filing
1
Self-service portal
1
Global Financial Support
1
Primary and Secondary Ledgers
1
Intercompany Accounting
1
Localizations
1
Journals and Reconciliations
1
Enterprise Accounting
1
Configurable Accounting
1
Centralized Rules Framework
1
Standardized Processes
1
Inventory tracking
1
Automatic reordering
1
Location management
1
Manufacturing module
1
Pricing
1
Order entry
1
Credit card processing
1
Cost of goods sold
1
Order Orchestration
1
End-to-end order visibility
1
Order exception Resolution
1
Pay calculation
1
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
1
Reimbursement management
1
Dashboards
1
Standard reports
1
Custom reports
2
API for custom integration
1
Plug-ins
2
Role-based user permissions
1
Single sign-on capability
1

Using QuickBooks Online

2 - All Accounting functions.
2 - One of them actually worked for QuickBooks Online support previously.
  • Use a GL account called WIPTRANS (the name is actually irrelevant) to process owner contribution purchases because QuickBooks Online will not allow expenses to be applied to the proper contra account.
  • We must continually find creative ways to enter transactions in ways that get them to the proper place on the P&L and Balance Sheet. QBO does not allow direct entry of certain transactions to certain places (like you can not pay a bill from a liability/loan account). It very annoying and wastes time.
  • We are continually looking for creative ways to block advertisements that Intuit places all over this "Paid Program". The ads are annoying and users are forces to waste time clicking exit on them to make them go away.
  • As a training tool on "How not to do accounting."
The President likes the fact that it is cheap. However, they have problems with accurate ROI calculations and the factors that apply to such a thing. If it was up to me, we would have been gone long ago.

Evaluating QuickBooks Online and Competitors

  • Cloud Solutions
The President said, "This is what we are going to use."
I would make the choice, and it would not have been QuickBooks Online.

QuickBooks Online Implementation

Closely review the Chart of Accounts. If you have a Customer that is also a Vendor, you will have to figure out a 2nd name for them, as QuickBooks Online will not allow identical names for Customer and Vendor.
Change management was minimal
  • Had to change many account names back to the proper "Accounting Terminology."
  • Many useless accounts put into the G/L by QBP can not be deleted.
  • QuickBooks Online does not integrate with all banks.

QuickBooks Online Support

ProsCons
Quick Initial Response
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
No. Do not believe that it is offered. Also, I have talked with people at all levels of their support. NONE are any better than the bottom tier.
Yes - NO. In my experience, they blame me for their program not properly logging audit entries.

Using QuickBooks Online

ProsCons
Technical support not required
Feel confident using
Familiar
Do not like to use
Difficult to use
Inconsistent
Slow to learn
Cumbersome
  • Most things have been dumbed down so much that they become a little confusing for experienced accountants. That might be something that makes it easier to use for new users, but I do not think so.
  • Transactions paid with owner funds
  • Moving bulk transactions on invoices

QuickBooks Online Reliability

Relationship with Intuit

In my opinion, the standard protocol for support is "the customer is wrong, and the agent knows everything." Of course, that only stands until I start getting both computer and accounting "technical" on them. Then they are lost completely.

Quickbooks terminated out Payroll account with them on 8/19/19. It has recently come to our attention that they have been randomly filing fraudulent payroll tax reports with both the IRS and the state of Oregon since that time. According to their software, they have also been repeatedly (fraudulently) refiling previously filed payroll tax reports. This makes both the IRS and the claim that we owe them large sums of money.
In my opinion, very bad support, and they do everything they can to prevent escalation of any matter. When you eventually fight your way to someone who might be able to help, they blame you.
NONE. In my experience, they do not negotiate.
In my opinion, do NOT deal with them. Find another vendor.

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