Switching to a great PEO software provider
June 20, 2025

Switching to a great PEO software provider

Miriam Naya | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Payroll
  • Benefits
  • Time & Attendance
  • Learning Management
  • Rippling PEO

Overall Satisfaction with Rippling

Our company uses Rippling for the PEO services they provide. This includes payroll, HR and employee training. The HR support has been really great in response time and payroll is straight forward. One of the main features for our company is Rippling's ability to manage multi-state tax filings and manage contractors all under the same platform. The system is intuitive and employees receive consistent communications about notifications and reminders.

Pros

  • Customer Service
  • Response Time
  • Notifications
  • Help Center

Cons

  • Informing customer of the timelines for transitioning onto the system at initiation
  • Reports that breakdown the employee and employer costs on payroll
  • Cost savings on platform - 50% less than the prior PEO platform service rate
  • Healthcare benefit administration options- We had a choice of 2 main providers.
  • Efficiency- The HR team is able to make changes and receive support quickly and this makes a tremendous difference on our operations.
Rippling is the perfect balance between a PEO and a standalone payroll system. They have all the functions, features and support that a company needs, but allows the user (company) the flexibility to utilize the system with control. Other systems were missing this feature, didn't include the technology at the same caliber or had too many obstacles to allow for quick responses.
Throughout the process, I received quick responses and follow up with the majority of the support team contacts I've reached out to. I have not had any issues so far.

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

Yes

Did implementation of Rippling go as expected?

Yes

Would you buy Rippling again?

Yes

The system is very intuitive and I would probably rate this higher if I had more time to spend using the different tools. However, what I have found is that most of the items that I search are accessible, so this eliminates the need to reach out to support. Basically, it's a self service system that has everything and the support in case assistance is needed.
Rippling is overall a great system and offers many features that are professional and appropriated for small or larger companies. The system is intuitive and the transition onto the system is not difficult. I would say the best feature is Rippling's customer support. They are very responsive and also have a help center feature that provides relevant information for most issues. Our company had a very positive experience with the sales, implementation and onboarding representatives.

Rippling Feature Ratings

10.0
Employee demographic data
10
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
10
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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