ScienceLogic SL1: the good & the bad
April 21, 2020
ScienceLogic SL1: the good & the bad
Vice-President in Information TechnologyInformation Technology & Services Company, 11-50 employees
Score 9 out of 10
Overall Satisfaction with ScienceLogic SL1
ScienceLogic SL1 is being used company-wide to manage, monitor, and maintain all of our business-critical systems across the United States. It is at the core of what we do, sell, and use for all of our service offerings to ensure success and growth for our business. The major problems it addresses are around visibility to a wide range of technologies, while providing an event and runbook engine to alert and automate any issues that may arise.
- Collects data from anything
- Maps relationships across technology stacks
- Runbook automation
- One place for all the information we need
- User experience. The new UI, although it may look prettier, is painful to do simple tasks. Not fully baked.
- The new UI is lacking in mapping functionality that was native in the Flash experience.
- Self Monitoring of SL1 itself. No one can tell you what is a healthy or unhealthy system or when you need more resources or less. What is the system running behind or having problems?
- Making power packs and developer best practices doesn't exist. The platform can do it but there isn't any direction or documentation on how to do it successfully without risk of breaking the system.
- As a service provider, the new UI doesn't support theming and whitelabel like the classic UI, which makes it very challenging for us to sell and transition our customers to.
- Reduce the hardware footprint and cost to run the software. Very resource heavy when you use all the features.
- Make the agent easy and turnkey to collect basic Microsoft and other basic OS-level metrics just work when agent-less isn't an option.
- For the most part been very positive
- Provided another revenue source
- Painful to manage the platform blindly with how well the software is running, lots of system events and logs that don't mean anything to us as users and in many cased ScienceLogic support doesn't know either. It costs more FTE to run the platform than it should.
Yes - Many different point tools. I believe at total count 12-13 we replaced with ScienceLogic SL1.
It has increased as we continue to add new coverage capability with new technologies. The application and business service side is where we want to go but getting there isn't straight forward and as simple as it should be.
Yes, as we onboard new customers and new technology we add all of them, both customers and technologies we purchase to the stack.
It is getting better at integrating, but not all the pieces of data are easily available in the API to build the connections we need. That being said it is more open than most systems, but there are areas to improve in allowing getting bulk data sets easier and faster than the current method.
- We are able to open up new lines of business based on the support of data collection in new verticals that we once weren't able to go after before.
The coverage and ease for what we need is just better. Most of the other solutions are just point tools that don't bring many functions together or are missing pieces to be successful.
ScienceLogic SL1 is perfect for Data Centers, Clouds, and any enterprise that is looking for ITSM, ITOM, and to some level DCIM solution. It has the power to talk to any type of technology and collect data, provide context about that system, and then display the needed information to make business decisions with confidence, which are key values of the product. The ability to turn it from an operating cost to a revenue-generating product is vital for our business and our customers.