Item: Skype
Rating: 10
Author: Kinga Odziemek

Use Cases and Deployment Scope

We use Skype mainly for communication with our Remote team, Outsourcing teams and some of our clients who do not like other communication platforms. We use it on a daily basis, using both desktop and mobile apps. We have been using it from the very start of Brainy Bees, I have also used it personally.

Pros and Cons

Accessibility.
User-friendly interface.
Good quality of calls.

Lighter apps (so they would not lag on any devices).
Better quality of the video (audio is flawless).

Return on Investment

Saving money on other apps.
Saving time on onboarding.
Better communication with clients since they use Skype themselves.

Alternatives Considered

Zoom, Google Hangouts and Whereby

Since it has been longer out there it does not make mistakes that “newbie” tools can make. It is stable and trusted so both my team and my clients enjoy using it. It is simple and quick to hop on a call or have a short chat with Skype, and manage contacts.

Support Rating

Anytime I had any problems with Skype, the Customer team was there to help me. However, their help section is so advanced that I found many answers there without being forced to ask them in any other communication channels. It works really well and it is a very reliable tool for companies.

Key Insights

Do you think Skype delivers good value for the price?

Yes

Are you happy with Skype's feature set?

Yes

Did Skype live up to sales and marketing promises?

Yes

Did implementation of Skype go as expected?

Yes

Would you buy Skype again?

Yes

Other Software Used

Kontentino, CloudTalk, Google Hangouts, Zoom, Typeform, Asana, Trello, Slack, Wunderlist

Likelihood to Recommend

Skype will work well if you are on the go and need to communicate with your clients and team. It is a stable desktop app too, will definitely play a significant role in each and every organization. It helps teams communicate better, more often and in the most efficient way, especially if they work remotely and hate e-mail communication if they prefer a quick chat or call.

The one and only Skype

Overall Satisfaction with Skype