The history of the company divides in two: Before and After Slack
September 26, 2019

The history of the company divides in two: Before and After Slack

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Slack has been our main communication platform for a few years now. We are so deep in it that, Slack has even replaced "email" as the main or formal form of written communication. We use it across the whole organization, for all departments, for absolutely all employees. And we didn't force this change. It actually happened on its own pace organically, due to the great value the platform gave to everyone on their day to day way of work. We have even brought in customers and suppliers into the system. Heck! We have designed a huge part of our delivery model to happen within Slack. The history of this company is divided in two: before and after Slack!

Pros

  • Slack is amazingly easy to use. People have been using chat applications for decades now, so Slack feels just like a chat app. There's practically no friction, or at least I didn't see one among all type of users.
  • The great amount of possible integrations with other systems makes Slack even a more seamless experience. When you start integrating Slack with your other systems, Slack starts to become the main hub for everything that it is going on, on your day to day. It becomes the main tool for work.
  • The pricing model is very fair. You only pay for the users who actually use it. This is especially helpful if you are bringing people in from outside the organization.
  • The mobile apps, both phone and tablet, are super stable. Same experience than with the desktop one.

Cons

  • None.
  • All the positive impact! We have integrated slack to our delivery model, literally. We operate on top of it and the results have been all positive. The most obvious being having everyone on the same page. Good communication.
  • People is working smarter. By making communication easier and efficient, errors in operation have been reduced greatly.
Slack was designed specifically to a work/business environment, so it stacks up pretty well against most competitors. I think they actually created a new industry standard. Nobody was controlling the "team/company communications tool" space before. And they are updating the system constantly so they stay on top of the market, feature-wise. I haven't seen anything better out there.
I have never needed support.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

I don't see how a company wouldn't need something like Slack. In its most basic form, it is a real-time communication platform, which is something all organizations need. Slack performs especially GREAT on remote team-based types of work. Since all communications happen through the platform, everyone is aware of what's going on with each other's work.

Slack Feature Ratings

Project Management
10.0
Mobile Access
10
Search
10
Communication
9.8
Chat
10
Notifications
10
Discussions
10
Surveys
8
Internal knowledgebase
10
Integrates with GoToMeeting
10
Integrates with Gmail and Google Hangouts
10
Integrates with Outlook
10
File Sharing & Management
9.6
Video files
10
Audio files
10
Access control
10
Advanced security features
8
Integrates with Google Drive
10

Using Slack

90 - All business functions. Is the main and official communications tool
You only need to know how to read. They have very good documentation in case you can figure out stuff, which I'm sure anyone can. I've never seen anyone needing help with slack. It is so easy to sue that everyone figures it out by themselves.
  • day to day real time communication
  • communication organized by departments, areas, teams, projects, etc.
  • People on the go can stay connect through the mobile apps
  • We built our delivery model on top of it. We stay connected on a daily basis with clients by inviting them into the platform
  • We have invited also suppliers. Communication with them is quick than ever.
  • The coolest thing is that you can actually get creative with Slack. There are so many 3rd party integration with so many different systems that you can build crazy scenarios or workflows using slack as core.
We are married for life with Slack.

Evaluating Slack and Competitors

Yes - We replaced Skype. Because it wasn't built for companies.
  • Product Features
  • Product Usability
The functionalities they were bringing to the table you couldn't get them with anything else
I wouldn't change anything

Slack Implementation

It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
  • Implemented in-house
Yes - Leadership team used it first and then we rolled it out to everyone
  • None

Slack Support

Using Slack

ProsCons
Like to use
Relatively simple
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • ALL!
  • creating channels to keep people and conversations organised by relevance
  • inviting external people into the platform
  • none
Yes - Amazingly good. The app is super stable and you can do pretty much anything on it.
the most impressive part of my slack experience was seeing the rest of the organization adopting the tool to their daily work style so quickly and naturally.

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