Item: Talkdesk
Rating: 9
Author: Waleed Aqdas

Overall Satisfaction with Talkdesk

Use Cases and Deployment Scope

Talkdesk has been our companion for calling purposes for two years. Our sales and support systems operate Talkdesk which is integrated with our CRM systems. All the data flow flawlessly and we generate reports on performances and make data-driven decisions.

Pros and Cons

Pros

Intergration with other systems
Good call quality
APP of Talkdesk is pretty handy

Cons

Admin panel could have been more user friendly.

Return on Investment

Better NPS for sure
Performance reports
Mobility for sales via APP

Usability

Easy to use. Mobility via app. good voice quality and easy UI.

Implementation Rating

The support took bit longer for implementation but all goals were achieved.

Exceptional Examples of Talkdesk Support

When we expanded to the new market (UK) Talkdesk support stayed on a call with us to help us set up all ingroups and agents until everything was set and tested.

Alternatives Considered

I had shortlisted Talkdesk and Aircall but went with Talkdesk. I tried aircall, and although the call quality was good there were issues with integrations.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Other Software Used

Zoho CRM, Shopify Plus, Miro, Figma, Slack, Zapier, Klarna Checkout

Likelihood to Recommend

We have a couple of systems at our company ZOHO for CRM, Customer for CX support, Shopify as e-commerce, etc. Talkdesk has really good integrations with most of the tools. Usually, Our sales head is controlling the admin panel in Talkdesk and since he is not the most tech-savvy person he sometimes does get lost in options and administration.

Talkdesk Feature Ratings

Comments

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