Great Remote Troubleshooting tool---TeamViewer
October 08, 2015
Great Remote Troubleshooting tool---TeamViewer
Score 8 out of 10
Vetted Review
Verified User
Software Version
10.0.47484
Modules Used
- Remote Connections to PC
Overall Satisfaction with TeamViewer
TeamViewer is primarily used by our infrastructure team to assist resources or consultants who are working remotely. Well, we can log in and access the user's computer remotely and resolve any kind of computer issue they may be having. We do have a cloud based email service and sometimes users run into issues accessing the web-mail. Also, if users have any issues related to VPN connection or any other network connectivity issue, we can resolve it using TeamView, hence troubleshooting the user's issue helps us to boost our business and it helps our resources to focus better.
- You can instantly connect to a user's computer and take full control.
- You can also transfer data (such as Windows files etc.) using this application.
- It gives the option to do video and audio conference and chatting.
- You can schedule and hold meetings as well.
- Connection timed out issue: Though the connection to the remote computer is instant but the connection sometimes doesn't last for long despite good internet connectivity at both ends. I am not sure if the application in itself has a loophole which perhaps the developers would like to address.
- Sometimes the mouse pointer freezes when you are already working on the remote machine.
- Better customer service for sure in help desk environments.
- Better efficiency for troubleshooting, existing team resources, and computer issues. They are able to focus in their work much better and this increases the overall productivity.
The remote control feature that TeamViewer provides is far better than any other product simply because of the fact that it is extremely simple to use. You can never hit any other button or click on any other options while using it. Things are very clearly indicated, this makes it a good product. A user doesn't have to ask any questions to other coworkers while using this product which helps people to work independently.
Using TeamViewer
Mainly doing remote troubleshooting for users.
Anyone can use it as it has plenty of features and as per requirement you can choose what to use and work accordingly. For example if you work at the help desk and your job is to troubleshoot a user's computer issue then you have to use the remote control feature extensively, similarly if you only have to host meetings then you can just use that feature. You don't need any specific skill set to use it.
- Mainly used for remote troubleshooting.
- For hosting or scheduling meetings.
Evaluating TeamViewer and Competitors
- Product Features
- Prior Experience with the Product
The feature that helps you to remotely connect to the computers is a great feature and it works excellent.
TeamViewer Implementation
TeamViewer Support
| Pros | Cons |
|---|---|
None | None |
never used support
Using TeamViewer
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Remote connection to computers in remote locations.
- File transfer is also easy
- Haven't had any such situation