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Teamviewer Does What You Want and More
Updated July 09, 2021

Teamviewer Does What You Want and More

David Crawford | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We used the commercial version for limited remote support whenever we had mixed operating systems. When using Mac to Mac we would use the built in remote support, but Mac to Windows and Windows to Windows support was a hassle so we used Teamviewer. This was for a single department.
  • Makes it easy for a client to be remote controlled. Their one click download and install app is very easy to explain, and it just works.
  • Seeing our own various machines online makes it easy to control other resources.
  • Being able to control what the controlled machine displays is great, such as the black screen feature for sensitive information or disabling various inputs.
  • It would be great if when you need to share a machine with multiple accounts, you don't have to setup multiple unattended passwords. If it was managed more like AD where a resource can be simply shared with many users, that would be a great improvement.
  • Teamviewer support for CentOS and Ubuntu is shaky, and the Linux app installers don't work half the time, even from the actual application store. Due to the nature of Linux, some of these issues are understandable, but the problems are distracting from the Windows/Mac experience which is flawless. I wouldn't recommend Teamviewer on those Linux systems because of the hassle required to get it working.
  • Remote command line would be fantastic.
  • Service times are decreased dramatically in an environment that uses many different OSs that all need to support each other. The alternatives are a pain and usually resulted in having to physically go to the client.
Teamviewer is just so much easier to use, and I can control the experience better and I know that features will work as intended. Other products I've used a while back lost me in their limitations/complexities/price models.
  • It is excellent when someone with little computer knowledge needs to have their machine controlled, as the one-click client app is simple and easy.
  • When you need to manage many resources from one account you can login/control them from a useful UI.
  • Mac/Windows installs of the full application are easy
  • Linux experience is troublesome and may or may not work, especially right out of the box.

TeamViewer Feature Ratings

Remote Administration
7.6
Screen sharing
10
File transfer
9
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
6
Centralized management dashboard
3
Session record
6
Annotations
5
Monitoring and Alerts
5
Multi-platform remote control
10

TeamViewer Security and Support

Yes, for support that comes with the commercial product. My experience with their support team is fine, I have no negative experience with the support team itself, however it seems there's a disconnect between what support can do, and what is later overridden by their software. They make changes for you that you request, but their backend may think it "needs" to be another way, and overrides what support has manually done after a few weeks.

A big example that you may immediately experience (if you're looking to evaluate the product with a non-commercial license, in a completely valid non-commercial manner), is that your account may be flagged as commercial, even though you're using it for personal, trial reasons. Support can move your account back to the free version, but then the server will override this decision after a day.
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