TeamViewer has capabilities that the competition didn't even consider.
Updated July 09, 2021
TeamViewer has capabilities that the competition didn't even consider.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
It is mainly used by the support team, to help troubleshoot users through screen sharing and remote control. We sometimes use it for ad hoc meetings with our IT team, and a small amount of remote access to our computers when we are away. We have also been known to help our family and friends with their PC issues via TeamViewer.
- Concurrent user licenses (called Channels). This was probably the most important factor for us. No wasted cost for Named User licences who rarely used the product. Only need to budget for how many licenses may be needed at the same time. We may have 20 supervisors that need to use TeamViewer, but never more than 3 would ever need it at the same time, so 3 licenses is all they need instead of 20.
- When we purchased, there was the option for "permanent" licenses, so we paid more up front, but don't have to pay an ongoing fee. This would require another large cost to upgrade to a new version, but our use case has not required the new features, so our costs have been low. This was a large deciding factor when we purchased.
- Fast remote control of user computers. Has been less laggy than other remote control options we have used. I know there are many options and updates over the years, but TeamViewer was better back when we got it, and it has not let us down yet.
- The ability to have remote access to the Login screen, so we can still gain access after a computer reboots and has not been logged into yet.
- Number One: No ability to have blended audio conference with VoIP and Phone on the same bridge. This is/was the only thing holding us back from dropping our other meeting service/software and moving all meetings onto TeamViewer.
- I don't think they have a "permanent" license option anymore. I understand a subscription model is good for most companies, but some get way more value out of a permanent option, depending on their use case. Even if we could keep our few permanent licenses of an old version, and subscribe to more licenses of the new version, but the way it is now, we have to upgrade/lose the old licenses to get any of the new ones, or have to get the new licenses on a separate company/contract.
- The versions are not compatible with each other. If a user accidentally updates their version (which they are constantly prompted to do), then when Support tries to connect, it says the versions don't match, and we have to talk the user through removing the new version, end task the process, and use the correct version.
- Positive: Wonderfully cost effective when we purchased with the "permanent" licenses, because our use case has not required an upgrade purchase. I think it was around a 1.5 year ROI to be more cost effective than the usual subscription offerings at the time, and we have been using it for almost 9 years. We are making out like bandits ;)
- Positive: Remote support was made easier and less laggy/buggy than with other solutions we had tried in the past.
- Negative: With the versions not being compatible, we have difficulty with many users accidentally upgrading their version and causing Support to have to walk them through rolling back to the correct version.
TeamViewer was the best option for remote control and with the ability for participants to point on the screen during presentations. It was the fastest/smoothest experience for remote control, and allowed logging into the computer before logging in after a reboot. It was also the only one with a concurrent user licensing model, which was a huge selling point.
TeamViewer Feature Ratings
TeamViewer Security and Support
I am not certain if we made a separate purchase for a higher level of support, or maybe if we had a higher level of support when we were upgraded to the high end Tensor product, but we are fortunate enough to have not needed any support for the product. In my experience, it normally just works, so I can't really rate their support team.
We have been using TeamViewer at work for so long that I can't even remember. It could do what most other products could not. It had concurrent licensing when most other products didn't. It always seemed to "just work" without any issues. We have used many versions throughout the years. We use it for remote control to support users. A few times we have used it for unattended access. We sometimes use it for ad-hoc meetings with internal teams. We also use it to support our friends and family who may be a bit more "technologically challenged", or whatever the current politically correct term is these days. It always works, and generally seems to run smoother or lighter than other products for remote control. I'm sure we will continue using it for the foreseeable future.