TeamViewer Is Feature Rich and Works Great But Make Sure Versioning Is Under Your Control
Updated July 22, 2022

TeamViewer Is Feature Rich and Works Great But Make Sure Versioning Is Under Your Control

Mauro Biefeni | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Teamviewer is used quite often when we need to connect to remote workstations in order to address issues or to set up software or access certain data. As the Head of IT, we need solutions that make it easy to quickly and easily connect to and correct issues to support 80+ workstations. TeamViewer does a good job of making that process easy.
  • Keep a directory of workstations
  • Easily connect to any workstation
  • Allow remote control of workstations so we can implement changes and fixes
  • Cannot share large files
  • Does not work through proxy servers
  • Every system needs to have TeamViewer and the same version installed on it, or else it won't work.
  • TeamViewer makes supporting workstations easy
  • TeamViewer is priced higher than other solutions that can work well for less....or even for free such as AnyDesk. This reduces ROI compared to other options.
  • TeamViewer is the platform we would prefer to use as our main remote support platform, but they priced themselves out of contention.
TeamViewer works really well and is easy to use when all versions are in sync. So our choice for overall ease of use would be TeamViewer but due to version issues and pricing issues, it is not our primary remote support platform. Should they improve the versioning issues and come up with a more reasonable pricing schedule, we would be very likely to make it our primary remote support platform.

Do you think TeamViewer delivers good value for the price?


Are you happy with TeamViewer's feature set?


Did TeamViewer live up to sales and marketing promises?


Did implementation of TeamViewer go as expected?


Would you buy TeamViewer again?


TeamViewer is easy to implement on any device, but it is not always easy to maintain it because of the versioning issue. As I have said a few times, the feature set is awesome and it works really well for remote support and the only thing stopping it from really being the go-to solution is versioning and pricing.
We have only used it as is behind our firewall and opened only what was needed to allow TeamViewer to function properly. We have not implemented any of the security features other than those that are inherent when you use TeamViewer. If we used it as our primary solution we would certainly be using two-factor authentication.
Microsoft Teams, Microsoft Power BI, Microsoft 365 (formerly Office 365)
TeamViewer is well suited when your network and workstations are straightforward with no unusual setups and where you control the version of TeamViewer that is on the workstation. If you do not control the version of TeamViewer on the workstation then it may not be well suited for your needs as it can be quite annoying when a connection cannot be made due to version issues.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Centralized management dashboard
Session record
Multi-platform remote control

Using TeamViewer

TeamViewer is not complicated and it is easy to use for any user with any level of tech understanding. It is easy to connect and to do what you need to do. It just has a high degree of usability with no real complications.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • The ability to connect easily to various end points
  • The ability to take control and perform maintenance as needed
  • The ability to save connections to have an easy to access list of end points
  • The ability to leave sticky notes for the end user in case there is some instruction or message needed to be left with them in regards to the remote session.
  • Copying files back and forth easily
  • If versions are not the same, it can be a real pain especially if the end user does not have the access to install an update
  • There used to be a problem with large files....not sure if this is still an issue, but it was cumbersome at times.
  • Multi-monitor is not easy to work with