HRIS and Payroll ULTIMATEly more efficient
Updated March 13, 2018

HRIS and Payroll ULTIMATEly more efficient

Colleen McAuliffe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

Over the course of the past six years we have implemented various components of the Ultipro system. We started with payroll processing and HR for overall employee tracking. We then systematically worked on implementing the UTM Time and Attendance system incorporating time clocks at various site locations, mobile technology for sites without networking and then finally developing electronic time sheets throughout the organization. The automated time and attendance system has allowed us to eliminate all paper forms for leave requests which are now fully automated. Other components that have been implemented include Open Enrollment and the new Recruiting Portal. We are now in the process of implementing workflow in order to further eliminate paper forms for employee changes, salary increases and terminations. We envision having the entire organization utilizing the Ultipro system for all payroll and HR processes by year end.
  • Has allowed us to automate processes that previously required lengthy manual tasks that included a multitude of forms.
  • The system maintains historical data in an easy and efficient means to gather information needed for reporting purposes.
  • We require a lot of cost allocations and the Ultipro system does an exceptionally good job along with providing an easy means to make adjustments as needed.
  • The system has an exceptionally powerful ad hoc reporting system using IBM Cognos which has allowed us to build customized and detailed reports as needed.
  • The system is still not fully migrated to the web and there are aspects and tasks which can easily be done in the backoffice which cannot be done as easily or at all on the web. This is frustrating and you would hope that when components transition to the web the same or increased functionality would be available.
  • System upgrades and enhanced features do not always roll out and become accessible to all end users as timely as we would like. This is especially true towards year end when updates are needed for open enrollment or year end processes and we always seem to be in the one of the last groups to get the needed upgrades.
  • Adding components can be a costly investment. Better pricing options would be beneficial especially for non profit organizations such as ours.
It all depends on what a company is seeking for in payroll and/or HR systems.

Using UltiPro

750 - The total usage encompasses all employees and functions within the organization. All employees utilize the system for pay data, managers utilize for day to day functions for managing their teams and HR and Payroll utilize for payroll processing, recruiting, onboarding, time and attendance and benefit administration.
3 - There are three primary administrators for the Ultipro system, the VP of HR, HR Manager and Payroll manager. We monitor systems being utilized and roll out new components to end users.
  • Payroll administration
  • Benefit Administration
  • Time and Attendance
  • Recruiting
  • We are able to utilize the mobile app technology for our work sites that do not have network infrastructure so those employees can punch in and out from the mobile app
  • streamlining the application process by utilizing the online recruiting portal which is integrated with the core Ultipro system allowing streamlined background check processing and onboarding of employees
  • Allows us to streamline employee updates and changes through workflow processes
  • Does an excellent job at cost allocations which is essential to our organization
  • Will seek to expand use of the onboarding portal
  • New time and attendance products will further enhance end user experience and streamline processes for both employees and managers
  • Ability to readily connect with employees via the mobile app and send messaging to employees on the fly
We are very happy with the pathway of the product and new innovations being rolled out that will further enhance our HRIS systems and payroll processing
  • Costs savings
  • Time savings
  • Consolidating HR administration under a single solution
  • Security and peace of mind
Cost savings is always an ongoing analysis as to whether adding new features is going to be cost effective for us as a not for profit organization. Definitely have achieved time savings and streamlined HR administration and payroll processing. Security systems are very good and we are comfortable with the processes in place
We moved to Ultipro eight years ago after being an ADP client for over 20 years. The Ultipro system has delivered on the processes and innovations we were seeking in an HRIS system and payroll provider along with strong customer service and response to our needs that we felt had been lost over time with our prior vendor

UKG Pro Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Benefit plan administration
Direct deposit files
Salary revision and increment management
Approval workflow
Balance details
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
Pre-built reports
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Duplicate Candidate Prevention
Applicant Tracking

Evaluating UltiPro and Competitors

Yes - We replaced ADP for both the payroll and HRIS system
  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
One of the most critical components for us at the time we made the decision to change vendors was the ability to accurately process cost allocations. The system delivered this process with 100% accuracy from the start which we had always struggled with our prior vendor
Would not change anything

UltiPro Implementation

Take the appropriate amount of time to plan out the process and not rush into implementation.
Yes - We implemented the core system component first and then implemented the time and attendance system and recruiting portals
Change management was a minor issue with the implementation - When implementing it is key to anticipate who will be impacted as an end user and ensure that you plan for proper training and advance notification of changes
  • In retrospect we set a too aggressive implementation schedule and should have taken a bit more time
  • Although we hit our implementation date it was quite stressful getting everything in place and ensuring accuracy

UltiPro Training

There is a lot of guidance and training modules built in to the core system which provides the ability to research aspects of the system easily. The system is fairly easy to use and get an understanding of.
  • Online training
  • In-person training
  • Self-taught
I have found the online training and registration to be very onerous and there always seems to be a delay in getting the particular class that is needed. The training site really needs some additional improvements. Recently I tried to register one of my employees for classes and the system not only registered her but also registered me. The only way to get it rectified was to contact Ultimate which really was ridiculous.
In person training has always been good, however classes in New York are no longer offered which makes it difficult for us to take advantage of in person training. We strive to take advantage of the hands on training offered during the annual connections conferences

UltiPro Support

We historically had some issues regarding customer support however we have seen a marked improvement recently that is definitely evident and appreciated
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
Yes - Yes, whenever we have system issues the support team works with us to resolve issues
Just the other day we had issues with the set up in our time and attendance system and the customer support team member worked with us to research the issue and help get the matter quickly resolved. It was not immediately evident why the process wasn't working and they took the steps to expedite finding the solution so we could get the processes back up and running for end users.

Using UltiPro

The system is very comprehensive and helps us to streamline and integrate critical components related to employee onboarding, payroll processing and ongoing management of staff within our organization
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • New hire processing is easily accomplished
  • payroll processing is streamlined and works very well
  • workflows work very well and have helped to make processes much more efficient for managers
  • Open Enrollment
  • PPACA reporting
Yes - The mobile interface works very well and new features are being rolled out continuously. This is particularly useful to us at our sites where we do not have the ability to install network interface timeclocks. Employees are able to clock in and out using the mobile app

Relationship with Ultimate Software

Sales rep was not 100% accurate regarding stage of web based product availability at time of implementation.
Overall we have been happy with the manner in which our account has been handled and vendor response to needs
We have a good relationship with our Executive Manager who oversees our account. He is very proactive in keeping us updated and resolving any issues or questions