Webex App, great solution if it fits
Updated March 13, 2025
Webex App, great solution if it fits
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex App
Currently using it as a UC platform, similar to Teams. It doesn't hold the same usage footprint as Teams, so adoption is slow and we're likely moving away from it.
Pros
- Chat messages
- Calling
- Bounce to meetings
Cons
- Integration with SharePoint
- Room connectivity (getting better!)
- Increased integration with all O365 ecosystem
- No negative impact
- Bundling with other solutions means as we move away from Cisco in certain spaces, makes sense to move away from Webex App
- Webex Meetings
- Webex App
- Webex Calling
- Cisco Webex Room Series
Call quality troubleshooting at remote user locations
Similar to other cloud solutions, more human factors to deal with adjustment. The technology worked as expected.
People can have some external life back, while still being productive. Contention around the productivity of remote employees does not always improve as they move back to the office.
Teams integration into other MS tools and other partners of MS are a huge advantage.
Do you think Webex App delivers good value for the price?
No
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
Yes
Did implementation of Webex App go as expected?
Yes
Would you buy Webex App again?
No
Webex App Feature Ratings
Cisco Hybrid Work
- Working from anywhere (e.g., coffee shop, airport)
- Working from an office or other company space
- Working from home
I've worked like this since 2014
Ubiquitous access and user experience.
- Webex
- Microsoft Teams
- Zoom
- BlueJeans
- RingCentral
I generally use what the customer provides, unless they prefer mine.
Cisco Webex Experience
None. "Marketing platform?"
It's a great solution and quite simple for non-technical users to adopt all of the extended features.
By making thesse options easy to use, we've been able to see adoption increase. In the past, these types of features required development of training materials and focus groups to move the adoption needle.
Using Webex App
2 - Technical consultants.
We are technical users who deploy UC solutions. We don't have internal support.
- Customer sales meetings
- Screen share, technical work
- Project status meetings
- Transcriptions are incredibly valuable
- Not sure.
Evaluating Webex App and Competitors
- Cloud Solutions
- Ease of Use
My customers don't need assistance using it.
I wouldn't change my process or evaluation.
Webex App Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No. Not needed.
Every time. I haven't had a significant issue in 3 years.
Using Webex App
| Pros | Cons |
|---|---|
None | None |
- Screen share
- Switch devices
- Join without client install
Yes - It's fine. Even this survey doesn't work seamlessly on a mobile device. (Can't read the questions on several screens. Left half of the words are blocked.)
Comments
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