Secure, easy to use and robust cloud calling for all remote organizations needs
December 01, 2022

Secure, easy to use and robust cloud calling for all remote organizations needs

Romi Kalathiya | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

We've been using Webex Calling since lockdown. It may not be visually appealing or colorful, but Webex Calling is number one when it comes to performance. Its simplicity and rich features immediately attracted me. Getting used to the menu's layout and where essential features are located is easy. Calls can be initiated immediately without a time limit. Group rooms allow you to talk with multiple people at once. For longer sessions and more accessible features, Once you list the dates for which it should be automated, a scheduled meeting can either be a one-time use or a repetitive one. When you use Webex Calling, you can share your screen during a meeting. In addition to improving quality, running both simultaneously allows for easier collaboration. Webex Calling uses secure cloud systems, allowing you to share confidential data without worrying about leaks and hacks.

Pros

  • Secured file sharing with it's cloud systems
  • Automated schedule and group meetings/calls.
  • Screen sharing on call
  • call quality and pricing

Cons

  • Nothing major but the UI can be little better in terms of design. UX is fine though.
  • Takes too much bandwidth on large/group calls. Audio feels choppy sometimes.
  • Android app is terrible and too buggy
  • Saved us when the world forced to go remote.
  • Better than using free meeting/call tools for security and reliability. Keeps everything well organized.
Webex App, formerly Webex Teams, does everything better and offers more intuitiveness. There's no reason not to upgrade to the Webex App if you're an existing user of Webex Calling.
Our ideas and assets are very confidential and as I said earlier, we feel more secure and relaxed when sharing data with Webex as it's not like other free tools and it uses secure cloud systems, allowing you to share confidential data without worrying about data breaches and hacks.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

As I mentioned earlier, group rooms allow you to talk with multiple people at once. Which is really useful and I am sure most organizations would love to use that. For longer sessions and more accessible features, Webex Meetings & Calling has scheduled meetings as well as calls. Also, you can share your screen during a meeting which makes it much more collaborative. We share a lot of confidential files without worrying about leaks and hacks. If your bandwidth is low then you might find it a little difficult to use, the audio/video feels choppy and laggy.

Webex Calling Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
7
Directory of employee names
10
Answering rules
7
Call recording
8
Call park
7
Call screening
9
Message alerts
10
Mobile app for iOS
9
Mobile app for Android
5

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