Business communication solution you can trust
December 01, 2022

Business communication solution you can trust

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

Webex Calling is one of the collaboration tools my team prefers for e-meetings and cross-location presentations. It offers one of the cleanest and easy-to-understand interfaces, consistent experience across devices, and features that are very user-friendly.

Pros

  • Seamless transitions among devices (laptops to mobile and the other way round)
  • Nifty features like meeting attendance etc.
  • Integration with existing enterprise communication suites like Office 365 etc.

Cons

  • More control over video
  • Way to save chats in a meeting especially when you are on external network
  • Reliability and performance of android app (phone heating up excessively during calls)
  • Improved collaboration
  • Optimized communication processes across multiple teams
  • Peace of mind over security of critical business communication
  1. Business IP phones
  2. Meeting rooms
  3. Video conference rooms
  4. Cisco headsets
Cisco's known track record in providing secure business communications solutions over the years is one of the key reasons to opt for Webex collaborative solutions. Cisco meets all the security needs with satisfaction.
Webex Calling tops the list considering the overall enterprize-level communication solutions from Cisco. Rest, like Google workplace, Teams, Zoom are more in the realm of productivity tools than communication solutions

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Webex Calling is very well suited in scenarios where collaboration is required among teams from multiple locations, time zones etc. Its usability across device types helps in a big way. More beneficial on an Enterprize level where it is a part of a larger VoIP solution for the entire organization replacing legacy communication/telephonic services. To nitpick, not ideal for a call on mobile that may last over an hour or so as that severely affects the phone's performance.

Webex Calling Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
10
Answering rules
8
Call recording
9
Call park
10
Call screening
8
Message alerts
9
Mobile app for iOS
Not Rated
Mobile app for Android
6

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