Item: Webexpenses
Rating: 7
Author: Verified User

Overall Satisfaction with Webexpenses

Use Cases and Deployment Scope

Webexpenses is used by my organization to manage claimable expenses. It is being used across the whole company in order to, and the problem of, accounting for individual claims. It can be used by any employee that may need to claim back any costs the company cover.

Pros and Cons

Pros

Simplifies the claiming process
Lets you see at a glance whether something has been approved
Has a dashboard when logging in to show where claims are up to.
You are able to scan receipts as physical proof
You can receive email alerts and push notifications when a claim has been actioned

Cons

Accessibility options - visual options e.g. text size/color
Drop-down list of possible options when claiming, such as mileage or 'fees'
A "quick claim" function, based on your most common previous claims

Return on Investment

I have no idea, I am further down the chain

Usability

Really simple and intuitive, but room for accessibility options. A fantastic, convenient and user friendly interface, makes the task of claiming your expenses a doddle! You don't need to be a cyber-geek or a tech-savvy nerd to be able to use this - I work with plenty of people who are neither and they use this just fine!

Time Savings

I have used Webexpenses to simplify the claiming process with my employer. I no longer have various forms to sign, email, have stamped, etc, it can all be done through the app or website, probably within a fraction of the time it'd take people without webexpenses to try to get in to see their payroll department!

Requirements

For the purposes I use it, I honestly cannot complain. It works really well for me! I have used it multiple times, for various expenses incurred and, I suspect because of my companies structure (which frankly is chaotic) once I have figured out from the plethora of options exactly which department to charge, the process is simple!

Alternatives Considered

I haven't really had the experience of using another or similar service so cannot truthfully say. I will say however, that webexpenses would take some beating!

Key Insights

Do you think Webexpenses delivers good value for the price?

Not sure

Are you happy with Webexpenses's feature set?

Yes

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?

Yes

Other Software Used

Microsoft 365, Adobe Acrobat, Google Drive

Likelihood to Recommend

When claiming back professional fees, it has been really well suited. I just upload a copy of my e-mailed invoice, which I can do through the mobile app, submit it and my employer is made aware of the claim instantly, it's great! Added to the fact that it is a really convenient tool! Gone are the days where you'd have to collect your receipts and have shoeboxes stuffed full of them - just a simple picture on your smartphone and voilà!

Webexpenses Feature Ratings

Using Webexpenses

Users and Roles

1000 - A tricky question, seeing as I'm a cog in the machine, but knowing that pretty much everyone in the company who has charges to claim for, be it professional fees, vehicle mileage and tokens of good will from management (let's face it - it doesn't come out of their pocket!) webexpenses takes the pain out of trying to claim©️

Support Headcount Required

Typically people in either the finance/payroll department or I.T department

Business Processes Supported

Streamlines the expenses claiming procedure
Saves time and person hours in trying to consolidate a person's expenses
The fact you can view your individual claim(s) to see what stage of the process they're at
Allows users to submit various claims in one place!

Innovative Uses

The only example I can give is when I site based staff member helped the relief team - they were able to be paid their milage accurately on each leg of their journey, thanks to the webexpenses app

Future Planned Uses

Literally, for anything!
Need to make an ad-hoc purchase?

Likelihood to Renew

I say '7' because, frankly, I'm not involved in the purchasing and so cannot say whether the fees involved are fair, or appropriate, but, my days, it's gotta be worth it!

Evaluating Webexpenses and Competitors

Products Replaced

Not Sure

Webexpenses Support

Webexpenses Customer Support Pros and Cons

Pros	Cons
None	None

Premium Support

N/a

Using Webexpenses

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Photographing/uploading a receipt
Checking the status of a claim
Submitting multiple claims

Difficult Tasks

(likely due to company structure) selecting the correct person/department to claim from

Mobile Interface Availability and Impressions

Yes - Brilliantly! The page/app adjusts really well to different screen sizes so there's no bunching of information of panels. The text is clear to read

Comments

Please log in to join the conversation

Amber Griffith
(Vendor Representative) commented 3 years ago
Hi, Thank you for your positive feedback on our product. We are glad to hear that it is proving to be efficient and making expenses claims much easier for yourself. Have a wonderful day Amber - your Webexpenses team