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A great system, efficient, time saving and easy to use
Updated April 15, 2024

A great system, efficient, time saving and easy to use

James Moffatt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

Webexpenses is being used across our whole UK business for people who incur personal expenses during business. It is very quick and efficient to process my business expenses and it solves the problem of being able to process expenses 'on the go'. The phone app is great and probably the best way to load photos of my receipts by selecting them directly from my photo album.
  • Mobile app.
  • Loading receipts.
  • Calculating journey mileage.
  • Calculating exchange rates
  • Sometimes the system crashes, although that may be down to network at times.
  • The loading of receipts takes a bit of getting used to due to the various options.
  • More expense categories (although this may be down to organization preferences).
  • Occasionally the expenses are out of sync with the business server and I lose all the receipts loaded. This is rare but has happened.
  • Accuracy of expenses being submitted.
  • Accurate record keeping.
  • Saves time.
  • Manages employee expenditure.
  • Provide support in controlling employee expenses
Efficient and for the most part Webexpenses is easy to use, there are times where the system has been a little confusing, usually when there are several options for saving receipts, etc. I've mentioned connectivity and sometimes system issues (quality of connection sometimes causes issues of course but sometimes the system has glitched and I've lost some work). For the most part (as with anything), once used to the system, it is easy to use.
I have never needed to contact the support team.
Submitting claims is now done at the click of the digital button and then an email is sent to the approver who authorizes or rejects the expense claim through the system. Problems or issues with the claim (i.e. over a certain expense limit) are flagged at all stages making it easy to identify and rectify if required.
I didn't purchase the product, it was purchased by the organization I work for. I use it regularly though. Having spoken to the Compensation and finance teams it is user friendly at ‘both ends’ and provides control over expense limits and approval chains. It is also easily amendable when policy changes occur.
Many companies have had their own internal systems created by their own depts, some were very basic. Webexpenses is more efficient and includes a lot more useful features than any system I have used in the past. I would say that Concur is about 'as good' but certainly no better than Webexpenses.

Do you think Webexpenses delivers good value for the price?

Not sure

Are you happy with Webexpenses's feature set?

Yes

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

Yes

Would you buy Webexpenses again?

Yes

Webexpenses is a great tool for updating business expenses on a frequent basis for reimbursement. It is useful 'on the go' via a mobile app, photographs of receipts can be taken and uploaded from your phone album or simply screenshots of digital receipts to save on waste. You can update expenses as they are incurred and save them before submitting (i.e. you can go away and come back to it later).

Webexpenses Feature Ratings

Expense Management
9.0
Employee Expense Reporting
9
Corporate Card Reconciliation
Not Rated
Payment Management
9.3
Customizable Approval Policies
9
Financial Document Management
Not Rated
Payment Status Tracking
10
Payment Audit Trail
9
Duplicate Bill Detection
Not Rated
Advanced OCR
Not Rated
Electronic Funds Transfer
Not Rated

Using Webexpenses

250 - Sales, Business Development, all managerial positions in all departments, Purchasing and MRO, Human Resources, Finance, Health and Safety, Environment and Social Governance, Administrative, Legal, Operations.
4 - Knowledge of payroll, payroll systems, business finance / accounting / control, corporate governance, and expense policy / process. Job roles include Finance Accounts Assistant, Finance Manager and Compensation and Benefits Manager (Payroll).
  • Expense control
  • Employee usability
  • Efficient reporting
  • None that I can think of, other than utilising the functionality required
  • Have the expenses policy visible on the system
  • Further explanations regarding receipts for mileage claims - one receipt can be used for multiple journeys. This can be confusing
It depends if alternative systems for other functions (HR / Payroll) have expenses functionality included as a supplementary service. If they’re part of a total system then having a separate system for expenses when another system provides the functionality (even if mildly less efficient, etc) then it wouldn’t be viable.