Great product, terrible name
October 10, 2017
Great product, terrible name
Score 8 out of 10
Overall Satisfaction with Wrike
Our whole organization is using Wrike, each department with a different purpose. It has helped solve huge problems in coordination and communication that used to exist in a much greater degree. These weren't just internal changes either, Wrike has helped us to provide better coordination and communication, as well as transparency, with clients. Since we adopted Wrike, clients have been more invested and helpful in our efforts to serve them. We even regularly assign them tasks, which has greatly increased the turn around time on data requests.
- Wrike has a great timeline feature, that we use as a Gantt chart. Unlike other task management systems, this is included in the price and works very well. The milestones, dependencies, and subtasks make the charts very user-friendly.
- Wrike has an endless subtask system, which is necessary for our company. We looked at many different systems before selecting Wrike, and I was very surprised by the number of solutions that would only allow one level of subtasks.
- Creation of folders, projects, and tasks is extremely easy. It's also very easy to attach files, comments, and additional details. Much easier and faster than Teamwork.
- Inviting new team members and assigning them (or existing members) to folders, projects, or tasks is extremely easy and quick. Doesn't require a ton of additional clicks.
- The recurring task system is very broken. It currently just duplicates your task(s) x number of times instead of renewing them after a requirement is met (i.e. date range or status). This might seem trivial, which is how I expected it would be, but it's not. It can quickly clutter your timeline and make it very difficult to sort through your tasks.
- If you need to move subtasks between main tasks, the current solution is a bit of a runaround. Obviously, setting up tasks/subtasks right the first time will make things a lot easier for you, but just know that if you need to make changes and move subtasks later on, it's going to take some time to get them moved.
- The name is problematic. Anytime we tell people about Wrike (clients, employees, partners, etc.), they immediately question the name. This might seem like a dumb complaint, but it derails many important conversations. Since Wrike sounds exactly like Reich, people get uncomfortable when it's mentioned. This is something you'll just have to deal with if you purchase the software because I don't imagine they'll be changing the name anytime soon.
- Visibility and transparency have been a key interest of clients, and a big selling point to our services. It's hard to say how much of a direct impact this has had on sales, but it has definitely contributed to new client signups, which account for thousands of dollars every month.
- Management costs have decreased, as team leaders have to spend less time coordinating and checking in on their team members
Wrike is much much easier to use than Teamwork. We switched from Asana to Teamwork because we liked its advanced options, hierarchical structure, and sharing options, but they didn't live up to the hype. It was also very difficult to use and navigate. Wrike has most, if not all of the features we used with Teamwork, but it is so much more user-friendly. I'd say it's on par with Asana's ease of use, maybe slightly better, but it is more robust. It's also much easier for team management, collaboration (internal and external), and task creation. As mentioned before, the timeline (Gantt chart) is also included in the price with Wrike, but it costs extra in Asana and (last I checked) doesn't exist in Teamwork.
Wrike is great for communication/coordination within teams and between teams. It allowed us to create a streamlined process of onboarding, processing, serving, reporting, invoicing, and offboarding for each client. This process requires the efforts of multiple individuals from multiple teams, as well as the sign-off and approval from team leaders. It's also great for and services company or freelancer that needs to show accountability for their work, as we client can be added as a "collaborator" on any given project or task.