Wrike is a comfortable ally in the workplace
Updated July 19, 2021

Wrike is a comfortable ally in the workplace

Zacheray Long | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

Our marketing department uses Wrike to ingest and track all requests. We have a project flow using a Wrike template for each type of project. With Wrike, we're able to track projects, bring in stakeholders, perform progress reviews, formalize deployment across channels, and then archive the entire process. We can go back and find anything we've done in the past in a 100% centralized fashion.

Pros

  • The search engine is incredibly robust and fast.
  • Review functions are pleasant and easy to use.
  • It helps keep me organized with multiple ways to categorize my tasks.
  • It makes me feel accomplished by displaying everything I've gotten done.

Cons

  • Responsiveness of both web and desktop versions doesn't run as fast as I think, leaving me to wait on loading screens.
  • If a user fails to tag someone, they aren't warned and messages often go unnoticed.
  • When I star just a subtask, it doesn't show up in my starred tab. I have to star a cover page or it doesn't work.
  • We spend less time getting requests approved and into production.
  • There's more collaboration on projects, especially with employees separated overseas.
  • We have the ability prove how working hours were spent in the past year.
Wrike is far more robust, although Trello is easier to dive in and use for small projects with no real learning curve.

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

I wasn't involved with the implementation phase

Would you buy Wrike again?

Yes

It's great for large companies that have trouble organizing themselves into a simple "request > processing" pipeline. It's less optimal for all our vendors who have their own platforms, such as frame.io. They don't want to leave their native environments.

Wrike Feature Ratings

Project Management
9.1
Task Management
10
Resource Management
10
Gantt Charts
10
Scheduling
6
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
10
Mobile Access
7
Timesheet Tracking
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

Using Wrike

10000 - All business functions including Marketing, Channel, Sales, Product Engineering, Product Development, etc. It is used an a universal project hub and archiving tool in Marketing. Vertiv is a multinational company with thousands of employees and Wrike is our project center where all business divisions have a common collaboration area. We've recently expanded with specialized SEO experts who will now also begin using Wrike to optimize Marketing collateral for search results.
2 - We have very few people managing the input request forms in Wrike. It's purposely centralized to prevent unexpected process changes. The type of person most able to support Wrike is an organizational expert who can quickly execute organizational changes. This person or persons would also be familiar with all of Wrike's functions and direct people toward solutions that best solve their issues, such as the Dashboards view as a single area to view one's projects by task status.
  • Project Management
  • Collaboration
  • Archiving
  • Approvals
  • Comment Searching
  • Complex Forms
  • Automatic Project Gating
While the people who primarily use Wrike within Marketing are enamored with its functions, it is widely unpopular with our internal users. We are not sure why this is the case, but the reasons range from 'it's confusing to use' to 'I don't know where to find anything.'

Despite this, I believe Wrike has THE best search feature of anything I've ever used, as far as intelligence, speed, and accuracy. I can find almost anything from the past in a few seconds. We also like that we can create custom forms for certain workflows and divide larger projects into intelligible steps and, especially, sub-steps (or sub-tasks as Wrike calls them.)




Wrike Support

The few times I contacted Wrike, I received support right away. I believe two times were due to desktop app unresponsiveness, and we were able to solve the issue.

Using Wrike

The layout is like an extension of my mind at this point. I'm fully integrated. However, I'm often waiting for pages and documents to load a few seconds longer than it takes me to click through.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Slow to learn
Lots to learn
  • Search engine
  • Dashboards
  • Reviewing
  • Tagging
  • Closing and archiving a project
  • Loading new pages
Yes - I often have trouble navigating the mobile versions the same way as I do the desktop version. They feel like two very different architectures. I try to use the desktop version as much as possible to avoid the mobile version's limitations.

Comments

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