Item: Wrike
Rating: 8
Author: Verified User

Overall Satisfaction with Wrike

Use Cases and Deployment Scope

Wrike is being used for internal help requests within the EA team as well as for system enhancements/development requests and bug fixes. Our users will create Wrike requests using the specific form for their needs (support or dev). From there it posts to the corresponding board and is assigned to the person working the ticket. Before Wrike, we were tracking internal help and development requests via email and Slack and it was a total mess. No way to know who was working on what, the status or if it was complete which led to confusion, frustration and lots of anxiety. Wrike provides order and organization which leads to happy users

Pros and Cons

Pros

Organization of tasks
Customization of forms
Ease of use

Cons

Sometimes it's hard for users to find their requests once they submit them
Finding the forms when submitting a request could be a little easier

Return on Investment

Huge increase in Productivity
Better team accountability
Workload tracking

AI and Automation

We do not use these features at all that I am aware of but are exploring the AI capabilities to see how it can assist our teams in the future to continue to improve our internal user experience both using Wrike and getting help from the team when they need internal support.

Usability

Some features could be a little easier to use on the user side as we have a pretty big group of non technical users that have some troubles with finding tickets once they create them and just overall usability of Wrike.

Alternatives Considered

Atlassian Jira, Asana and Aha! Roadmaps

In my opinion, Wrike is very similar to Asana (Asana has Wrike beat when it comes to completing tasks. Who doesn't enjoy seeing a rainbow unicorn fly across the screen when marking a task complete). Jira is also very similar but a bit more robust as it integrates with Aha for more of a project management tool (maybe Wrike does too, we just don't have a need for Aha) I do appreciate that Wrike integrates with Slack though. That feature is coming soon to our users.

Key Insights

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

I wasn't involved with the implementation phase

Would you buy Wrike again?

Yes

Other Software Used

Salesforce Sales Cloud, Salesforce Marketing Cloud, 3CX, Slack, Snowflake, Formstack for Salesforce, Salesforce Experience Cloud, Okta

Likelihood to Recommend

Wrike is great for organizing and dividing up work from development requests to internal support requests. Sometimes it is a bit annoying when you have attachments on the task you can't click on it to zoom or move around the page (what the heck is the purpose of the big orange dot anyway?)

Wrike Feature Ratings

Comments

Please log in to join the conversation

The solution to our problems with task organization