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My experience with Zoho Social
May 13, 2022

My experience with Zoho Social

Bijit Sen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

I am using Zoho Social for the last 30 days and I find it really useful. It helps me in managing multiple social channels from a single place. The interface is smooth, responsive and easy to understand. Anyone who has the basic knowledge can use this platform. But the feature I miss here is the option to research trending keywords and hashtags. I would really like if this feature gets added in future, as of now I am manually searching and putting the tags.
  • Easy to use interface
  • Advance post scheduling feature
  • Responsive platform
  • Link Shortening
  • Hashtags & Keywords Research
  • Better subscription plans
  • None yet
I have been using Zoho Invoice for more than a year and I find it really useful. As an IT startup we have few foreign clients and we were looking for an invoicing app/software which has multi-currency feature. As most of the apps like Vyapar, Billbook, etc have the option for invoicing in INR only.

Do you think Zoho Social delivers good value for the price?

No

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

Facebook Business Manager (formerly Pages Manager)
It has all the necessary features except a few.
Very responsive
Zoho Social is really good as a social media post scheduler but the pricing of the plans are well suited for established businesses. But for startups like us, it's costly. And if we think of continuing with the free plan then we miss the most basic feature i.e, Scheduling.

Zoho Social Feature Ratings

Not Rated
Sentiment analysis
Not Rated
Broad channel coverage
Not Rated
7.7
Content planning and scheduling
8
Audience targeting
8
Content optimization
7
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
7.0
Lead generation
7
Content marketing
7
Not Rated
Twitter
Not Rated
Facebook
Not Rated
LinkedIn
Not Rated
Google+
Not Rated
Instagram
Not Rated
Not Rated
Campaign success analytics
Not Rated
Competitor analysis
Not Rated
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
Not Rated

Using Zoho Social

5 - Basic Computer Knowledge
Experience in Social Media
  • Social
  • Media
  • Management
  • None
  • None
  • None
  • No idea
  • No idea
  • No idea
Because I am still new here and writing this feedback for getting free 30 days.

Evaluating Zoho Social and Competitors

Yes - Ryzely - Not stable and crashes more often. Also free post limit is 30 per month only.

Simplified - Doesn't have a free version.
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
It's interface
Didn't get this question actually. Sorry!!

Zoho Social Implementation

Zoho Social Support

ProsCons
Knowledgeable team
Immediate help available
Support cares about my success
None
No, not yet. It's a bit costly for startups like us.
No such situation came yet.

Using Zoho Social

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Scheduling posts
  • Tracking them
  • Easy to understand interface
  • Hashtags
  • Keywords
  • link shortening
Yes, but I don't use it