8x8 Express (discontinued) vs. 8x8 Work

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Express (discontinued)
Score 6.3 out of 10
N/A
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.N/A
8x8 Work
Score 8.6 out of 10
N/A
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
Pricing
8x8 Express (discontinued)8x8 Work
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
8x8 Express (discontinued)8x8 Work
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
8x8 Express (discontinued)8x8 Work
Top Pros
Top Cons
Features
8x8 Express (discontinued)8x8 Work
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
1% below category average
8x8 Work
-
Ratings
High quality audio8.06 Ratings00 Ratings
High quality video8.03 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
8% above category average
8x8 Work
-
Ratings
Desktop sharing8.52 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Express (discontinued)
8.7
2 Ratings
8% above category average
8x8 Work
-
Ratings
Calendar integration9.02 Ratings00 Ratings
Meeting initiation8.02 Ratings00 Ratings
Record meetings / events9.02 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
10% above category average
8x8 Work
-
Ratings
Live chat8.52 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Express (discontinued)
9.3
5 Ratings
20% above category average
8x8 Work
-
Ratings
User authentication9.05 Ratings00 Ratings
Participant roles & permissions9.54 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
2% below category average
8x8 Work
8.3
368 Ratings
4% above category average
Hosted PBX7.54 Ratings8.3204 Ratings
Multi-level Interactive Voice Response (IVR)8.05 Ratings7.862 Ratings
Directory of employee names8.66 Ratings8.7331 Ratings
User templates00 Ratings8.4230 Ratings
Call reports00 Ratings8.4293 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Express (discontinued)
8.9
6 Ratings
8% above category average
8x8 Work
8.6
415 Ratings
3% above category average
Answering rules9.06 Ratings8.9374 Ratings
Call recording9.05 Ratings8.8325 Ratings
Call park9.04 Ratings8.9302 Ratings
Call screening9.34 Ratings7.6286 Ratings
Message alerts9.25 Ratings8.7361 Ratings
Business SMS/External Messaging8.54 Ratings00 Ratings
Online Fax8.01 Ratings00 Ratings
Voicemail Transcription9.05 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Express (discontinued)
9.6
3 Ratings
14% above category average
8x8 Work
8.6
359 Ratings
7% above category average
Mobile app for iOS9.73 Ratings8.4295 Ratings
Mobile app for Android9.62 Ratings8.8237 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
8x8 Express (discontinued)
7.1
5 Ratings
9% below category average
8x8 Work
-
Ratings
Centralized communications management8.05 Ratings00 Ratings
Team messaging8.34 Ratings00 Ratings
Team document sharing6.01 Ratings00 Ratings
Call and meeting analytics6.03 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 Express (discontinued)
-
Ratings
8x8 Work
8.5
303 Ratings
7% above category average
Video conferencing00 Ratings8.4192 Ratings
Audio conferencing00 Ratings8.6262 Ratings
Video screen sharing00 Ratings8.7138 Ratings
Instant messaging00 Ratings8.5200 Ratings
Best Alternatives
8x8 Express (discontinued)8x8 Work
Small Businesses
Broadvoice
Broadvoice
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.0 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.0 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 Express (discontinued)8x8 Work
Likelihood to Recommend
7.6
(8 ratings)
8.5
(434 ratings)
Likelihood to Renew
-
(0 ratings)
9.9
(29 ratings)
Usability
-
(0 ratings)
8.9
(73 ratings)
Availability
-
(0 ratings)
8.8
(10 ratings)
Performance
-
(0 ratings)
8.9
(10 ratings)
Support Rating
9.1
(2 ratings)
9.6
(140 ratings)
In-Person Training
-
(0 ratings)
9.1
(3 ratings)
Online Training
-
(0 ratings)
8.8
(4 ratings)
Implementation Rating
-
(0 ratings)
8.9
(13 ratings)
Configurability
-
(0 ratings)
8.6
(8 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.9
(9 ratings)
Ease of integration
-
(0 ratings)
9.1
(6 ratings)
Product Scalability
-
(0 ratings)
8.7
(10 ratings)
Professional Services
-
(0 ratings)
8.7
(7 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(7 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(7 ratings)
User Testimonials
8x8 Express (discontinued)8x8 Work
Likelihood to Recommend
Discontinued Products
The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
Read full review
8x8, Inc.
In our experience, customer service is "ok" if it is a quick fix item. Anything that requires multiple touches turns into a nightmare for us. For example, an account rep mistakenly added a toll-free line instead of a standard local line. It took multiple follow-ups and weeks before seeing the adjustment in our system. Another situation is related to external texting. As a small business, we do not have a dedicated IT person. We have been attempting to move through the process to have our outbound texting campaigns approved so that we can effectively communicate with our clients who choose and prefer this type of communication. In our experience, follow-up and response are non-existent, forcing us to create additional service tickets because our "escalation request" goes unresponded. They then mark the new case as a "duplicate" and refer you back to the original case, where you receive no response. As a small business, this is impacting our ability to service our clients effectively and is having a direct impact to our business. Especially when I have been told other providers are working with companies like mine and have been able to move through this process more effectively or without any lifting on behalf of the user.
Read full review
Pros
Discontinued Products
  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
Read full review
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
Read full review
Cons
Discontinued Products
  • We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.
Read full review
8x8, Inc.
  • Some of the line porting was more complicated and took longer than initially quoted
  • 10-15 minute delay in the email integration feature caused us to look for an alternative option for ticketing. We need the ability to reply to our customers instantly
  • SMS and fax included in the lower licenses tiers like many competitors do
Read full review
Likelihood to Renew
Discontinued Products
No answers on this topic
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
Read full review
Usability
Discontinued Products
No answers on this topic
8x8, Inc.
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
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Reliability and Availability
Discontinued Products
No answers on this topic
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
Read full review
Performance
Discontinued Products
No answers on this topic
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Read full review
Support Rating
Discontinued Products
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Read full review
8x8, Inc.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
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In-Person Training
Discontinued Products
No answers on this topic
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
Read full review
Online Training
Discontinued Products
No answers on this topic
8x8, Inc.
online (video) training is good. No issues.
Read full review
Implementation Rating
Discontinued Products
No answers on this topic
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
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Alternatives Considered
Discontinued Products
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
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8x8, Inc.
Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference
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Contract Terms and Pricing Model
Discontinued Products
No answers on this topic
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
Read full review
Scalability
Discontinued Products
No answers on this topic
8x8, Inc.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
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Professional Services
Discontinued Products
No answers on this topic
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Return on Investment
Discontinued Products
  • Being able to listen to phone calls when there is a discrepancy
  • Keeping the honest honest by knowing we can listen to calls
  • Easy to communicate internally, been very helpful and time saving
Read full review
8x8, Inc.
  • 8x8 has consistently performed well for our office, which allows us to focus on our work rather than having to fix it from time to time.
  • 8x8 hasn't significantly increased its cost since we started with it 5 years ago, which has been helpful.
Read full review
ScreenShots

8x8 Express (discontinued) Screenshots

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