What users are saying about

ActiveCampaign

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Top Rated
73 Ratings

Bronto

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Top Rated
113 Ratings

ActiveCampaign

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Top Rated
73 Ratings
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Score 8.6 out of 101

Bronto

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Top Rated
113 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

ActiveCampaign

ActiveCampaign works well for onboarding, deadline countdowns, informational emails, and marketing. I think that ActiveCampaign could improve it's one-to-one sales email options to really be an all in one solution with it's CRM.
No photo available

Bronto

This is not a tool for a small business or startups in my opinion. It's too expensive and likely overkill. It's good for mid-sized ecommerce companies because it facilitates workflow-centric email marketing campaigns. On the downside, this once nimble and honest company has turned into a bureaucratic web with dishonest billing practices.
McKane Davis profile photo

Feature Rating Comparison

Email & Online Marketing

ActiveCampaign
7.9
Bronto
8.0
WYSIWYG email editor
ActiveCampaign
7.7
Bronto
8.5
Dynamic content
ActiveCampaign
7.5
Bronto
7.7
Ability to test dynamic content
ActiveCampaign
7.7
Bronto
7.3
Landing pages
ActiveCampaign
6.8
Bronto
6.7
A/B testing
ActiveCampaign
7.4
Bronto
8.0
Mobile optimization
ActiveCampaign
7.8
Bronto
7.9
Email deliverability
ActiveCampaign
8.3
Bronto
8.7
List management
ActiveCampaign
8.3
Bronto
8.3
Triggered drip sequences
ActiveCampaign
9.3
Bronto
8.6

Reporting & Analytics

ActiveCampaign
7.2
Bronto
7.7
Dashboards
ActiveCampaign
7.2
Bronto
7.9
Standard reports
ActiveCampaign
7.4
Bronto
7.7
Custom reports
ActiveCampaign
7.0
Bronto
7.4

Pros

  • It features easily deployable email campaigns.
  • Its lead scoring component is easy to set up and configure.
  • Its form tool is straightforward and provides for easy embedding on websites and landing pages.
No photo available
  • Easy-to use, intuitive workflows for automated drip/abandonment campaigns. It is the best workflow interface I've seen anywhere and it's the best part of the Bronto software in my opinion.
  • It is flexible and they have a robust API, so if the software doesn't do something you want/need it to do, you can usually find a way.
  • Their new message editor (introduced in late 2015) is fantastic and allows for quick creation of beautiful emails. When they brought it out of beta, though it was terribly buggy and frustrating to use, but it's now stable and great. This was much needed in Bronto and they delivered.
  • The custom segment tool is fantastic. Best-in-class in my opinion. You can create pools of subscribers on any criteria you can dream up. It's really key to sending targeted, relevant email messages.
  • Their "Socialite" app (social media connector) is really great if you use it to it's fullest.
McKane Davis profile photo

Cons

  • You can't create landing pages :(
  • The reporting section can be improve. The interface is not user-friendly at all. We have used another tool to visualize and analyze the results of our campaigns.
Audréa Trinh profile photo
  • The way they approach pricing is very, very problematic. They charge fees for features that either should be baked into the software or once were baked into the software. Their pricing is always changing and they are not transparent with pricing. One customer may pay $1,000 for a feature, while another might pay $2,000 - with no rhyme or reason. On more than one occasion we've got wildly different pricing quotes from reps a few months apart. We can't help but feel like they are deceptive on pricing.
  • And their pricing and billing practices are downright dishonest at times. The word "bait and switch" has been used at our company to describe Bronto several times as well. Also, every year, they try and raise rates and make you fight with them over the contract. It's so bad that we will likely end up leaving the platform over this. They could fix this by offering transparent, published prices on their site and not being deceptive about it. We've offered these suggestions several times to upper management but they've fallen on deaf ears.
  • They call themselves a "marketing platform for commerce", but they have been very slow to introduce features geared toward commerce. They've improved this over the last year, but want to charge extra for all of the "commerce marketing" features they are adding. It's an issue. Simple tools like Cart Recovery aren't baked into the platform and are treated as "apps" that you have to pay extra to use. The concept of "add-ons" in software can be helpful sometimes, but Bronto has missed the mark here and taken it to the extreme. They've taken core commerce functionality out of the core "commerce marketing" software to force you to pay more.
  • While Bronto has some of their own apps, they really lack useful third party Apps. It is a major problem when you compare them to MailChimp and others. I have had more than a few third party companies WANT to integrate with Bronto and tell me that the experience they had was terrible, that the biz dev team at bronto either wouldn't call them back, ignored them for several weeks or just wouldn't give them a test account. This is a major, major problem and needs to be remedied.
  • They were acquired by Netsuite last year (2015) and ever since that announcement, it takes longer to get answers and resolutions to issues or questions and support has been lacking. There is more red tape and bureaucracy than ever and the lack of internal communication and external updates post-acquisition has gotten really bad. As time passes, this continues to be a major problem. Bronto was once a nimble business with integrity. Now, they've introduced so much bureaucracy and red-tape that it's almost impossible to get anything done - never is this more evident than in the (lack of) timely customer service.
  • They have overcharged us on more than one occasion and getting credits back takes hours of work. Their billing department is terrible.
McKane Davis profile photo

Likelihood to Renew

ActiveCampaign10.0
Based on 1 answer
I've tried over half a dozen email autoresponders and ActiveCampaign is by far my favorite. The ability to send emails is the backbone of my business. The "cheap" email marketing tools designed for the mass market are not powerful or intuitive to set up and also don't have the best deliverability. And the "expensive" ones are usually super confusing to use.
Ben Marcoux Roofing Lead Generation Expert profile photo
Bronto9.0
Based on 4 answers
As with anything, it's not perfect but it's more than suitable for our needs. I'd like to see continued growth and updates from Bronto and I'm excited to see what they have planned for their users down the road. Our clients (and my superiors) have been very happy with the performance of the software so far. It's going to be a great year for us
No photo available

Usability

ActiveCampaign9.0
Based on 1 answer
It's super easy and fast to set up automations and email lists. In under five minutes, you can be mailing your list. I'm not a fan of complexity, and I'm also not a fan of being hamstrung by weak tools, so I really like using ActiveCampaign. It's the perfect blend of simplicity and power.
Ben Marcoux Roofing Lead Generation Expert profile photo
Bronto9.0
Based on 1 answer
Usability is great. Very intuitive drag-and-drip metaphor for building automations. And the UI is very user-centric. It constantly prompts you with suggestions and next steps such that you hardly have to refer to the (excellent) documentation.
No photo available

Reliability and Availability

ActiveCampaign10.0
Based on 1 answer
I've never had ActiveCampaign down for maintenance. I'm sure they update things, but they always seem to manage to stay live. Also, I've had very few errors, if any. None come to mind. This might be to due to the fact I focus on building things as simply as possible, but I also believe it's due to the quality of the software.
Ben Marcoux Roofing Lead Generation Expert profile photo
Bronto10.0
Based on 1 answer
I never experienced any downtime.
No photo available

Performance

ActiveCampaign10.0
Based on 1 answer
ActiveCampaign works seamlessly with the other tools I use. It integrates directly with most. And if no direct integration is available, there is almost always one you can make using Zapier. I've yet to run into a technical error that prevented me from doing something I wanted to be able to do.
Ben Marcoux Roofing Lead Generation Expert profile photo
Bronto8.0
Based on 1 answer
No photo available

Support

ActiveCampaign9.0
Based on 1 answer
I have only had to reach out to ActiveCampaign support a couple of times, and every time they have helped me out quickly and efficiently. They get back to you pretty quickly and usually have the solution figured out within just a couple of message exchanges. Please keep in mind I use the simple features of ActiveCampaign, so if there's a complication solution you're looking for help with, your experience with support might be a little different.
Ben Marcoux Roofing Lead Generation Expert profile photo
Bronto2.0
Based on 2 answers
They used to be good, but they've evolved into a monolithic bureaucratic nightmare after the Netsuite / Oracle acquisition. Can't talk to anyone that actually knows the system and support tickets seem to go days or weeks without responses and resolution.
McKane Davis profile photo

Online Training

No score
No answers yet
No answers on this topic
Bronto8.0
Based on 1 answer
They have lots of videos on list importing / segmentation / report customization etc. when you sign on they give a link to online tutorials and documentation which is very helpful. They have very helpful PDFs on how to import / set up platform
No photo available

Implementation

ActiveCampaign10.0
Based on 1 answer
If your email marketing strategy is clunky and confusing then it doesn't matter what tool you use or need to set up. It will take time to set it up. However, if you favor simple and effective email marketing strategies then you'll find that setting up ActiveCampaign is a breeze. And the results you'll get with it will far outweigh the time it takes to set it up.
Ben Marcoux Roofing Lead Generation Expert profile photo
Bronto9.0
Based on 1 answer
Easy to set up.
No photo available

Alternatives Considered

I used to use MailChimp, and ActiveCampaign is just so much more flexible when it comes to things like segmenting your list. Now instead of sending everybody everything, I know that the emails I send are to people who are interested in that specific subject, which helps with engagement and ultimately sales.
No photo available
The only other email marketing platform I have used is MailChimp, and I feel that Bronto is much more sophisticated and has far greater customization options.
No photo available

Scalability

ActiveCampaign10.0
Based on 1 answer
I've tried several of the email services available today. ActiveCampaign makes it easy and fast to get set up. And they have some of the best email deliverability available today as well. That's really important when it comes to email marketing, because winding up in spam or promotion folders makes your email marketing efforts and uphill battle.
Ben Marcoux Roofing Lead Generation Expert profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Saved countless hours vs manual email
  • Sells for me
  • Allows me to iterate on my best work
No photo available
  • Significant ROI
  • Solid lift in open rates compared to previous efforts with other platforms.
  • Solid click-through rates through segmentation and drip campaigns.
Thomas Soerenes profile photo

Pricing Details

ActiveCampaign

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ActiveCampaign More Information

Bronto

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Request pricing at info@bronto.com.

Bronto More Information