What users are saying about
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Top Rated
1160 Ratings
143 Ratings

Adobe Acrobat DC

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Top Rated
1160 Ratings
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Score 8.7 out of 100
143 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Adobe Acrobat DC

As a document reader and file export software it hits the marks that are necessary to make the software useful in a business environment. It is also helpful to get an entire team on a license of adobe without the need to break the bank on full license structures for everyone that might not use the entirety of the paid version of the software. Less useful are the document manipulation and search functions available to the free DC version of the software package. Full Adobe likely has all the bells and whistles, but it would be nice to have some of the functionality in the freeware software.
Jonathan Kweder, Ph.D. | TrustRadius Reviewer

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers | TrustRadius Reviewer

Pros

Adobe Acrobat DC

  • Adobe Acrobat works particularly well with opening documents quickly and not having compatibility issues with various sources of documents.
  • Also, if you do not need some of the more advanced features that the more expensive professional version provides, there are free or less expensive versions that better suit your needs. that flexibility is welcome
  • The UI of zooming into documents that might have smaller font or unclear information is very helpful, and generally, anyone can sit down and figure out how to work the program with very little training. It's very intuitive.
Daniel Epstein | TrustRadius Reviewer

Adobe Sign

  • eSign is very easy for the end user. Clients rarely have issues receiving/reviewing and following the instructions to sign the document.
  • The "Manage" section in the eSign interface is very handy. In a quick snap shot I can see agreements we have outstanding, the ones I need to sign, as well as all of the recently signed and/or cancelled. Rather than having to check with the employee who issued the agreement as to its status, I can just check there.
  • I really like the reminder functionality as well as the history log for each document. Before we reach out to a client who hasn't signed their agreement we can check to see whether or not they've viewed it (including the specific date and time) and we can easily send them a friendly reminder.
Anonymous | TrustRadius Reviewer

Cons

Adobe Acrobat DC

  • Adobe Acrobat DC has a learning curve when it comes to working with the software. The program takes some getting used to but overall is not bad.
  • One thing that can get very frustrating is if you are editing a document, you have to click a separate function to "add text" then back to the edit to continue making additional edits. This can get very tedious to switch back and forth constantly.
  • There seem to be unnecessary extra movements that need to be made when editing something, if you want to insert an image it is another function, add text its another function. This can just be time consuming and irritating.
Kelsey Arnold | TrustRadius Reviewer

Adobe Sign

  • Would be nice to have clearer way to distinguish which fields are required in order to submit documents once it's been signed versus which fields are just optional.
  • Although EchoSign does allow for multiple signers using the same email address, the document will be sent multiple times. Would be nice if both signers (who share an email address) could complete all fields the first time visiting the website rather than having to complete one section and then waiting for the second email to log back into the site and complete the document.
  • Would be great to be possible to allow multiple signatures through a tablet (such as an iPad) run flawlessly. We've noticed issues retrieving the second signature when customers sign contracts through our tablets.
Alaina Jones | TrustRadius Reviewer

Likelihood to Renew

Adobe Acrobat DC

Adobe Acrobat DC 10.0
Based on 2 answers
I've been in IT for 30 years and this product has stood the test of time and continues to function efficiently.
Jerome Pierce | TrustRadius Reviewer

Adobe Sign

Adobe Sign 10.0
Based on 24 answers
It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.
Lori Diggs | TrustRadius Reviewer

Usability

Adobe Acrobat DC

Adobe Acrobat DC 7.3
Based on 6 answers
Every time I think of something I need to accomplish, whether it be creating a form that has fillable boxes, or converting one type of file to another, Adobe Acrobat can perform that function, and with a minimum of research necessary on deciphering how to accomplish the task. Just having features but being too hard to use can sink a program, and luckily this program is easy but capable.
Daniel Epstein | TrustRadius Reviewer

Adobe Sign

Adobe Sign 9.2
Based on 8 answers
EchoSign is extremely easy to use through the entire signature cycle, from sending to signing to administration with a very guided approach. The only way this could be more usable is if it auto-detected the fields but you can get there for the end users by using smart tags in just one extra admin step
Anonymous | TrustRadius Reviewer

Reliability and Availability

Adobe Acrobat DC

No score
No answers yet
No answers on this topic

Adobe Sign

Adobe Sign 8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
Anonymous | TrustRadius Reviewer

Performance

Adobe Acrobat DC

Adobe Acrobat DC 6.7
Based on 5 answers
Overall, Adobe Acrobat DC performs at an acceptable rate. The software takes some time to load, but nothing that is unreasonable when launching a document. The program responds at a reasonable speed and performs well when operating tasks. It takes time for it to evaluate a document when you request to edit the document, but that is understandable considering it is identifying words and such in the document.
Kelsey Arnold | TrustRadius Reviewer

Adobe Sign

Adobe Sign 8.5
Based on 2 answers
It is pretty fast to upload a document and get it out the door.
Anonymous | TrustRadius Reviewer

Support Rating

Adobe Acrobat DC

Adobe Acrobat DC 8.8
Based on 46 answers
I have not emailed or contacted the support directly, but I have gone to their website and watched some of their videos on using the product. The videos were fast and not very helpful. I learned more from Google and Youtube on how to use the various functions rather than from Adobe itself.
Melanie N. Abea, Esq. | TrustRadius Reviewer

Adobe Sign

Adobe Sign 7.7
Based on 12 answers
The support for issues is not great. They do seem to take a long time to get anything resolved and often provide solutions that are not related to the problem at hand. They also seem to repeat themselves a lot which can be frustrating as we have needed to repeat ourselves three or four times to resolve an issue
Andrew Knight | TrustRadius Reviewer

Online Training

Adobe Acrobat DC

No score
No answers yet
No answers on this topic

Adobe Sign

Adobe Sign 8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton | TrustRadius Reviewer

Implementation Rating

Adobe Acrobat DC

Adobe Acrobat DC 9.0
Based on 1 answer
Works well with JamF and SmartDeploy. These are our Enterprise imaging solutions for Mac's and PC's. The Enterprise installer is required when pushing out this app.
Jerome Pierce | TrustRadius Reviewer

Adobe Sign

Adobe Sign 8.0
Based on 5 answers
We did not use it in the manner that most companies do, so I am pleased with how our company handled implementation. We will be pushing the full company over into Echosign for various processes which will incorporate more of an implementation effect.
Jessie Mead | TrustRadius Reviewer

Alternatives Considered

Adobe Acrobat DC

We tried Flip PDF Pro for Mac, but the software didn't have the accessibility features we need. Plus, most of our web agents across campus are working on PCs, so it didn't make sense to use software they wouldn't have access to use. Adobe Acrobat DC was a great universal solution that fit our needs
Charley Allen | TrustRadius Reviewer

Adobe Sign

Docusign. We perceived that Docusign was strongest in the real estate market and might have more professional services. By contrast Echo sign doesn’t have any. However, I felt that Docusign makes people adopt their signature online out of the gate and creates a very different user experience. I think this makes the user uncomfortable. I also think their set-up a is a lot more confusing. It looks very legalistic in comparison to Echosign. By contrast, Echosign seems more user friendly. The style feels lighter like Mac vs. Windows
Anonymous | TrustRadius Reviewer

Return on Investment

Adobe Acrobat DC

  • This product is a lifesaver in the business world. Support was a little spotty when the program was first implemented but once setup was complete it has been a breeze to use.
  • Adobe Acrobat it's a perfect tool for reading and editing PDFs. I've done much more faster reports based on the summaries of the pdfs by searching the right words, doing partial screenshots, etc. I've created, filled, signed and sent forms easily
  • To save time, create professional looking documents, the ability to protect documents for clients. I have realized that this program has eliminated the headache of switching back and forth between Word documents and new PDFs by having the ability to edit and enhance all in one program
Odalys Diaz | TrustRadius Reviewer

Adobe Sign

  • Adobe EchoSign increases the speed at which agreements are signed and returned back to us. It used to be that we would email a PDF of the agreement and wait for the client to print it, fill it out and get it back to us which could take days and sometimes weeks. The longer the client took to get the required agreements and forms back to us the more revenue we would lose out on. Adobe EchoSign has given us a one to two day agreement completion time which means we can enroll clients in our services faster and start collecting money sooner.
  • Adobe EchoSign enables me to manage agreements by ensuring the correct versions are uploaded and being sent out. Before EchoSign, employees would always have some version saved to their individual hard drives and if changes were ever made it was difficult to make sure every employee was using the correct one. This has drastically reduced the time spent from a number of departments in fixing errors and reaching back out to clients.
Michael Young | TrustRadius Reviewer

Pricing Details

Adobe Acrobat DC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Sign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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