What users are saying about
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377 Ratings
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Top Rated
3594 Ratings

Adobe Connect

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377 Ratings
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Score 7.2 out of 100

Zoom

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3594 Ratings
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Score 8.5 out of 100

Highlights

Adobe Connect and Zoom are both popular video and web conferencing platforms. Adobe Connect offers video conferencing solutions for online learning, online meetings, and webinar hosting use cases. Zoom is an online communications platform that allows users to host and participate in online meetings. The full Zoom platform provides users with online meetings, meeting rooms, webinar, and business phone solutions.

Adobe Connect can be used by small groups but is more likely to be used by schools and medium to large size businesses due to its pricing structure and great webinar capabilities. Users who need to reach a large audience or who are involved in online learning will want to look into this option. Zoom can be used for free by individuals, but also has options to scale which can make it useful at businesses of all sizes. Users who are looking for more streamlined and easier meeting options may want to choose Zoom over the competition. 

Features

Adobe Connect and Zoom are both strong product offerings, but there are a few features that differentiate them from one another. 

A major feature of Adobe Connect is that users have the ability to share links that allow the link recipient to enter a call without needing to download a client app. Adobe Connect also offers a high degree of customization and a greater number of tools to interact with crowds and large groups. With this, users are given greater flexibility in how onscreen pods and chats can be displayed. Options are also available for changing to colors of each individual pod in case you need to liven the mood or set the tone of a meeting. Adobe Connect maxes out at 25 users for standard web meetings, but for webinars, it can support up to 1,500 users which is 500 more than Zoom is capable of. Adobe Connect also has the advantage of being able to support high definition video for a greater number of users than Zoom.

A major benefit of using Zoom is it’s expansive free tier. Zoom allows meetings of up to 100 participants for no charge. Though meetings with 3 or more participants are capped at 40 minutes. Fun features like virtual and moving backgrounds help set Zoom apart along with its “raise hand” feature which lets users signify who wants to talk next.  Zoom is also uncluttered and easy to understand for users who are not tech-savvy or that don’t use web conferencing software often. Zoom users on TrustRadius also enjoy how simple Zoom makes it to send meeting links and how easy the software makes it to join meetings. 

Limitations

While Adobe Connect and Zoom are both great choices for conferencing software, Adobe Connect may be the better choice for online learning and why Zoom may hold the advantage for business users. 

Adobe Connect has a user interface that may be familiar to users of other Adobe products, but some users may not find it as welcoming or as easy to use as Zoom. TrustRadius reviewers also report issues when trying to use Adobe Connect’s mobile applications. Finally, while Adobe Connect supports the use of green screens, there is no option to use preloaded virtual backgrounds like in Zoom. 

Zoom is a very popular product, though some customers have experienced outages, glitches, and dropouts in the service. Also, due to increased demand, some customers report that Zoom’s customer service could be improved. Another potential downside to Zoom is its lack of high definition video for large groups. Any group larger than two people is not guaranteed their best video quality. Additionally, Zoom has recently encountered security-related issues like Zoom “bombing” where unauthorized users gain access to calls and attempt to shut them down. Zoom has also faced scrutiny over recent data breaches.     

Pricing

Adobe Connect is a large and inclusive conferencing platform with pricing options to match any user’s needs. Adobe Connect for standard web meetings is a forever-free version for small meetings of up to three participants. Adobe Connect’s Meetings plan starts at $50 per month per meeting host and can accommodate up to 25 participants. This option can also be expanded by contacting the vendor. Adobe Connect’s Webinars & Learning plan starts at $130 per month per host and can accommodate up to 4 hosts and 1500 meeting participants. 

Zoom offers 4 tiers of web conferencing service that all feature the ability to call into meetings via phone. A forever-free Basic version that can host up to 100 participants, but limits meetings to 40 minutes. The Pro version for $149.90 per year then adds unlimited meeting time and 1GB of cloud recording. Larger organizations may be interested in the Business tier which is $199.90 per year and features single sign-on, company branding, and the ability to hand up to 300 participants. The top tier offering from Zoom is the Enterprise tier which can host up to 1000 participants and offers unlimited cloud storage. This tier is available at $199.90 per license, but you must purchase at least 100 licenses.

Likelihood to Recommend

Adobe Connect

It is a great resource for evaluating, refining, and combining abilities and essential experiences in the growth of the sales team training; It is productive and lucrative in terms of distance knowledge transfer, and it reduces employee training financing and expenditures. I really like the ability to collaborate as a group on a huge research project even when we are not in the same country.
Anonymous | TrustRadius Reviewer

Zoom

Zoom is an excellent platform that shrinks people's physical distances and connects them virtually. We use Zoom in our school to impart education to my students and I think Zoom has all the necessary features for interacting with your students efficiently and effectively. Zoom is great for small businesses for remote communication among colleagues. However, in my opinion, Zoom is not suitable for external communication for advertising or marketing purposes.
Syed Saad Mahmood | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
7.2
Zoom
8.4
High quality audio
Adobe Connect
7.3
Zoom
8.5
High quality video
Adobe Connect
7.5
Zoom
8.6
Low bandwidth requirements
Adobe Connect
7.1
Zoom
7.7
Mobile support
Adobe Connect
6.7
Zoom
8.7

Screen Sharing

Adobe Connect
8.3
Zoom
8.6
Desktop sharing
Adobe Connect
8.3
Zoom
9.0
Whiteboards
Adobe Connect
8.4
Zoom
8.3

Online Meetings / Events

Adobe Connect
7.6
Zoom
8.4
Calendar integration
Adobe Connect
7.2
Zoom
8.4
Meeting initiation
Adobe Connect
7.9
Zoom
8.7
Integrates with social media
Adobe Connect
7.3
Zoom
7.7
Record meetings / events
Adobe Connect
7.9
Zoom
8.8
Slideshows
Adobe Connect
7.5
Zoom
8.5

Online Events Collaboration

Adobe Connect
8.2
Zoom
8.4
Live chat
Adobe Connect
8.2
Zoom
8.7
Audience polling
Adobe Connect
8.1
Zoom
8.2
Q&A
Adobe Connect
8.3
Zoom
8.4

Online Events Security

Adobe Connect
7.9
Zoom
8.4
User authentication
Adobe Connect
7.8
Zoom
8.3
Participant roles & permissions
Adobe Connect
7.9
Zoom
8.5
Confidential attendee list
Adobe Connect
7.9
Zoom
8.4

Pros

Adobe Connect

  • Adobe Connect has presentation features like transitions and animations, which are important in communications.
  • Furthermore, Adobe Connect supports virtual events in the classroom, where training is done and knowledge acquired.
  • Lastly, Adobe Connect makes virtual meetings through conferencing effective and manageable at a minimal cost.
Jeff Richard | TrustRadius Reviewer

Zoom

  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
Muhammad Hossain | TrustRadius Reviewer

Cons

Adobe Connect

  • The overall connection and lag sometimes are disruptive. This may not be due to the platform as a whole, connectivity, and strength of the signal is probably a factor but it can get glitchy sometimes.
  • More features for remote desktop options, whiteboarding, or screen sharing to actively resolve issues would be great while collaborating.
  • Online support or forums to help assist with issues aren't as prevalent as you think they'd be. More individual resources to assist with issues would be helpful.
Anonymous | TrustRadius Reviewer

Zoom

  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Alban Kaperi | TrustRadius Reviewer

Likelihood to Renew

Adobe Connect

Adobe Connect 10.0
Based on 27 answers
The longer you use Adobe Connect, the longer you are likely to use it. Because you can build more and more resources over time, creating rooms that you re-use, recorded content you can repurpose, and tools that form the basis of ever increasing productivity, the more you use Connect, the more productive you become. Unlike competing products where, with every meeting you essentially start over -- setting up your resources for each meeting -- in my Connect rooms, I have highly tuned tools to accomplish my knowledge transfer goals. When I want to conduct another session - I send a link out to the appropriate room and instantly we are all focusing on getting a job done together. This ability of Adobe Connect to make you productive at an ever quickening rate is a competitive advantage
Anonymous | TrustRadius Reviewer

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Adobe Connect

Adobe Connect 7.6
Based on 22 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty | TrustRadius Reviewer

Zoom

Zoom 8.7
Based on 27 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Adobe Connect

Adobe Connect 5.5
Based on 2 answers
No answer on this topic is available.

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Adobe Connect

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Adobe Connect

Adobe Connect 7.1
Based on 21 answers
The customer support of Adobe connect is professional and well-skilled for resolving our minor and major issues. Moreover, it has almost all the features that will provide you a secure connection, with people across the world. Education institutes can also implement this software. On the basis of its quality and technology, I will surely advise you to try it once.
Brandon Smith | TrustRadius Reviewer

Zoom

Zoom 7.8
Based on 41 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Online Training

Adobe Connect

Adobe Connect 7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford | TrustRadius Reviewer

Zoom

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Connect

Adobe Connect 7.9
Based on 12 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
Anonymous | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Adobe Connect

Actually, it was the other way around....we were using Adobe Connect, company-wide, then switched over to Zoom, mostly, I think, as a cost-cutting measure. But some Learning & Development folks campaigned to be allowed to retain some Adobe Connect licenses (for example, one L&D area had literally over 250 room layouts that their course facilitators could just jump into and use to deliver a course on short notice), which also allows some of us to continue to publish Presenter and Captivate modules to the Adobe server. (But, even those of us who still have Adobe Connect licenses use Zoom for most regular business meetings.)
Laura Gillenwater | TrustRadius Reviewer

Zoom

Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Sarah Martin | TrustRadius Reviewer

Contract Terms and Pricing Model

Adobe Connect

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.0
Based on 6 answers
No there are no aspects that I would recommend to be changed as far as Zoom that I would like to change. The user interface, resource-sharing capabilities, participant ease of use, meeting invitations, and easy integration with other apps make it worthy of the pricing that it demands or proposes from its users/stakeholders.
Santanu Sen | TrustRadius Reviewer

Scalability

Adobe Connect

Adobe Connect 5.0
Based on 1 answer
No answer on this topic is available.

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Professional Services

Adobe Connect

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.8
Based on 4 answers
It's a terrific tool for virtual meetings, presentations, and get-togethers. It's an incredible method to connect with individuals all around the world. It's a professional tool that enables us to share our experiences while continuing to work. It's simple to use, works with Google Calendar, and allows you to arrange meetings. If you work from home or abroad, Zoom includes great features like screen sharing, remote control, presentation mode, and even backdrops. I have been able to keep my work life balanced by integrating with other software. Clients were happy getting a simpler form of communication platform
Mohiuddin Robin | TrustRadius Reviewer

Return on Investment

Adobe Connect

  • Save on time - our instructors and people that use the platform can teach more classes and more often than in-person training and time traveling.
  • We cut down on spending. When we offer training using Connect - we do not have to spend on meals, hard copy materials, and reserving a venue to deliver training.
  • We increase our training sales significantly but offering Connect as an alternative - any unforeseen cancellations to a public class can result in transferring to a remote online Connected class.
Anonymous | TrustRadius Reviewer

Zoom

  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Aurpa Fiza | TrustRadius Reviewer

Pricing Details

Adobe Connect

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 Forever free for up to 3 participants

Adobe Connect Editions & Modules

Edition
Small MeetingsFree1
Meetings$502
Webinars & Learning$1302
  1. Forever free for up to 3 participants
  2. per host/per month
Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$14.99 per month

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
BasicFree1
Pro14.992
Business19.992
Enterprise19.992
  1. Free
  2. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Rating Summary

Likelihood to Recommend

Adobe Connect
7.4
Zoom
8.9

Likelihood to Renew

Adobe Connect
10.0
Zoom
9.5

Usability

Adobe Connect
7.6
Zoom
8.7

Reliability and Availability

Adobe Connect
5.5
Zoom
10.0

Performance

Adobe Connect
Zoom
10.0

Support Rating

Adobe Connect
7.1
Zoom
7.8

Online Training

Adobe Connect
7.5
Zoom

Implementation Rating

Adobe Connect
7.9
Zoom
10.0

Contract Terms and Pricing Model

Adobe Connect
Zoom
8.0

Scalability

Adobe Connect
5.0
Zoom
10.0

Professional Services

Adobe Connect
Zoom
8.8

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