ADP Resource (Discontinued) vs. UKG Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Resource (Discontinued)
Score 2.9 out of 10
N/A
ADP Resource (now discontinued) was a benefits administration tool that also supported some recruiting, training, and risk management functions.N/A
UKG Pro
Score 8.0 out of 10
N/A
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.N/A
Pricing
ADP Resource (Discontinued)UKG Pro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADP Resource (Discontinued)UKG Pro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ADP Resource (Discontinued)UKG Pro
Considered Both Products
ADP Resource (Discontinued)

No answer on this topic

UKG Pro
Chose UKG Pro
UKG Pro (formerly Ultimate Software UltiPro) ran so much more smoothly than what we were previously using. Upgrades are great; however, I do find the new BI reporting package a little confusing. Still a great reporting tool. I believe UKG does care about their customers, and …
Chose UKG Pro
Reporting within UKG is much more robust that ADP, however Paycor did have good reporting. The suite of products offered by UKG is highly better than both.
Chose UKG Pro
Timing of conversions, none of these companies could pull converting in 7 months that we needed. Also, Ultimate had great and user-friendly products.
Chose UKG Pro
Working with the ADP and SAP payroll systems were so hard compared to working with UtiliPro. With UtiliPro, you feel like you can accomplish so much once you learn the system. Using their features you can customize parts of the system like UTM and earning needs to accomplish …
Chose UKG Pro
UltiPro is a higher-level HRIS that is able to perform all the tasks we need in order to integrate into an ATS and payroll system.
Chose UKG Pro
Ultipro is the best HRIS system that I have used thus far. Each year the product continues to improve and the amount of resources that are available to assist are extremely helpful to new users. The IBM Cognos reporting and event studio are the tools that give our department …
Top Pros
Top Cons
Features
ADP Resource (Discontinued)UKG Pro
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
UKG Pro
8.4
809 Ratings
6% above category average
Employee demographic data00 Ratings8.7737 Ratings
Employment history00 Ratings8.7768 Ratings
Job profiles and administration00 Ratings8.5738 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings8.4727 Ratings
Organizational charting00 Ratings7.8649 Ratings
Organization and location management00 Ratings8.4661 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings8.2522 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
UKG Pro
8.7
751 Ratings
8% above category average
Pay calculation00 Ratings9.0714 Ratings
Support for external payroll vendors00 Ratings8.5340 Ratings
Off-cycle/On-Demand payment00 Ratings8.8236 Ratings
Benefit plan administration00 Ratings8.2649 Ratings
Direct deposit files00 Ratings9.3707 Ratings
Salary revision and increment management00 Ratings8.8578 Ratings
Reimbursement management00 Ratings8.057 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
UKG Pro
8.3
568 Ratings
2% above category average
Approval workflow00 Ratings8.8509 Ratings
Balance details00 Ratings8.3533 Ratings
Annual carry-forward and encashment00 Ratings7.9437 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
UKG Pro
8.6
804 Ratings
6% above category average
View and generate pay and benefit information00 Ratings8.8775 Ratings
Update personal information00 Ratings8.9781 Ratings
View company policy documentation00 Ratings8.6569 Ratings
Employee recognition00 Ratings7.7291 Ratings
View job history00 Ratings8.8765 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
UKG Pro
8.7
191 Ratings
11% above category average
Tracking of all physical assets00 Ratings8.7191 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
UKG Pro
7.8
740 Ratings
2% above category average
Report builder00 Ratings7.9719 Ratings
Pre-built reports00 Ratings7.9730 Ratings
Ability to combine HR data with external data00 Ratings7.7499 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
UKG Pro
8.7
563 Ratings
8% above category average
New hire portal00 Ratings8.6560 Ratings
Manager tracking tools00 Ratings8.7449 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
UKG Pro
7.9
379 Ratings
4% below category average
Corporate goal setting00 Ratings8.2295 Ratings
Individual goal setting00 Ratings7.7361 Ratings
Line-of sight-visibility00 Ratings8.0253 Ratings
Performance tracking00 Ratings7.8335 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
UKG Pro
8.1
468 Ratings
1% above category average
Performance plans00 Ratings7.9417 Ratings
Performance improvement plans00 Ratings7.7328 Ratings
Review status tracking00 Ratings8.3438 Ratings
Review reminders00 Ratings8.2400 Ratings
Multiple review frequency00 Ratings8.4338 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
UKG Pro
8.6
189 Ratings
8% above category average
Create succession plans/pools00 Ratings8.7156 Ratings
Candidate ranking00 Ratings8.6166 Ratings
Candidate search00 Ratings8.6165 Ratings
Candidate development00 Ratings8.7154 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
UKG Pro
8.4
461 Ratings
7% above category average
Job Requisition Management00 Ratings8.6439 Ratings
Company Website Posting00 Ratings9.0427 Ratings
Publish to Social Media00 Ratings8.5338 Ratings
Job Search Site Posting00 Ratings8.8395 Ratings
Duplicate Candidate Prevention00 Ratings7.1328 Ratings
Applicant Tracking00 Ratings8.4426 Ratings
Notifications and Alerts00 Ratings8.5392 Ratings
Best Alternatives
ADP Resource (Discontinued)UKG Pro
Small Businesses
Justworks
Justworks
Score 7.9 out of 10
Patriot Software
Patriot Software
Score 9.2 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP Resource (Discontinued)UKG Pro
Likelihood to Recommend
7.0
(3 ratings)
8.4
(936 ratings)
Likelihood to Renew
10.0
(2 ratings)
8.6
(194 ratings)
Usability
10.0
(1 ratings)
8.6
(188 ratings)
Availability
-
(0 ratings)
10.0
(74 ratings)
Performance
-
(0 ratings)
9.5
(331 ratings)
Support Rating
-
(0 ratings)
5.9
(493 ratings)
In-Person Training
-
(0 ratings)
9.6
(87 ratings)
Online Training
-
(0 ratings)
9.2
(202 ratings)
Implementation Rating
-
(0 ratings)
10.0
(86 ratings)
Configurability
-
(0 ratings)
9.9
(76 ratings)
Ease of integration
-
(0 ratings)
10.0
(65 ratings)
Product Scalability
-
(0 ratings)
9.3
(93 ratings)
Vendor post-sale
-
(0 ratings)
7.7
(55 ratings)
Vendor pre-sale
-
(0 ratings)
9.9
(48 ratings)
User Testimonials
ADP Resource (Discontinued)UKG Pro
Likelihood to Recommend
ADP
ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
Read full review
UKG
UKG did well when we had issues with employees working for both agencies. We called the Rapid Response Team, and they fixed those issues on their back end. Another example is with the Amended W-2 form; they gave us instructions to do it ourselves, but it was not working, and need to make phone calls to get help.
Read full review
Pros
ADP
  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Read full review
UKG
  • UKG has an amazing support team to reach out to if assistance is needed
  • All add-ons of UKG Pro integrate seamlessly making it a powerful software program
  • UKG Pro is very configurable to meet the specific needs of companies
  • It is easy to use and navigate
  • The mobile app is loved by all employees and provides on-demand access
  • The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
  • The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
Read full review
Cons
ADP
  • The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits.
  • When running reports, the process was very easy to make a mistake requiring multiple tries to get it correct.
Read full review
UKG
  • As UKG is aware, the support for customers needs some improvement. As the recent changes to the staffing/support hierarchy take effect, I hope to see some relief to the current frustrations.
  • As the UKG Pro products evolve, they need to become more integrated and less segmented. Having to purchase multiple products that then need to coordinate for processing leads to issues.
  • As users, we have a lot of options for self-service and customization, but some simple fixes still require assistance from UKG support. Give us the power to help ourselves whenever possible.
Read full review
Likelihood to Renew
ADP
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Read full review
UKG
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Read full review
Usability
ADP
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Read full review
UKG
Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof
Read full review
Reliability and Availability
ADP
No answers on this topic
UKG
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Read full review
Performance
ADP
No answers on this topic
UKG
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Read full review
Support Rating
ADP
No answers on this topic
UKG
The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
Read full review
In-Person Training
ADP
No answers on this topic
UKG
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Read full review
Online Training
ADP
No answers on this topic
UKG
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
Read full review
Implementation Rating
ADP
No answers on this topic
UKG
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
Read full review
Alternatives Considered
ADP
ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
Read full review
UKG
UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
Read full review
Scalability
ADP
No answers on this topic
UKG
Read full review
Return on Investment
ADP
  • Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button.
Read full review
UKG
  • We have increased our HR activities to 85% through UKG. OSHA and Leave need to be pulled in
  • Reduced from a 1000 pieces of pay statements to @ 10 per pay roll through Direct deposit and cash pay cards.
  • Onboarding signoffs have improved audit records for signed job descriptions, i-9 forms, hand book sign off and policy sign off
Read full review
ScreenShots

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice