What users are saying about

ADP RUN

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
173 Ratings

Zenefits

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
62 Ratings

ADP RUN

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
173 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

Zenefits

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101

Add comparison

Likelihood to Recommend

ADP RUN

RUN by ADP is perfect, in my opinion, for any size of company. Whether you have 5 employees or 500 employees. I feel that RUN by ADP will meet your needs and help make processing payroll as smooth as possible. Using RUN by ADP is a huge time saver for me. I love how easy it is to add new employees. I work at a company that is experiencing big growth and I am grateful for how easy it is to add new employees. I wish RUN by ADP was more transparent about the cutoff times to process payroll timely. It would be very nice to know what is the latest I could process payroll to have it be processed on time
JaCoby Marston, CPA profile photo

Zenefits

Zenefits is great for smaller businesses. I love it because it's easy to train people on and navigate. The time off feature is great. It's great for maintaining records for current and terminated employees.
Andres Zuniga profile photo

Feature Rating Comparison

Payroll Management

ADP RUN
8.6
Zenefits
7.7
Pay calculation
ADP RUN
9.3
Zenefits
8.0
Support for external payroll vendors
ADP RUN
6.8
Zenefits
6.8
Benefit plan administration
ADP RUN
7.9
Zenefits
8.5
Direct deposit files
ADP RUN
9.3
Zenefits
8.2
Salary revision and increment management
ADP RUN
9.1
Zenefits
8.6
Reimbursement management
ADP RUN
9.1
Zenefits
6.1

Human Resource Management

ADP RUN
Zenefits
8.3
Employee demographic data
ADP RUN
Zenefits
8.0
Employment history
ADP RUN
Zenefits
8.4
Job profiles and administration
ADP RUN
Zenefits
8.1
Workflow for transfers, promotions, pay raises, etc.
ADP RUN
Zenefits
8.6
Organizational charting
ADP RUN
Zenefits
8.2
Organization and location management
ADP RUN
Zenefits
8.3
Compliance data (COBRA, OSHA, etc.)
ADP RUN
Zenefits
8.8

Leave and Attendance Management

ADP RUN
Zenefits
7.8
Approval workflow
ADP RUN
Zenefits
8.2
Balance details
ADP RUN
Zenefits
8.3
Annual carry-forward and encashment
ADP RUN
Zenefits
7.0

Employee Self Service

ADP RUN
Zenefits
8.1
View and generate pay and benefit information
ADP RUN
Zenefits
8.6
Update personal information
ADP RUN
Zenefits
8.9
View company policy documentation
ADP RUN
Zenefits
8.4
Employee recognition
ADP RUN
Zenefits
8.2
View job history
ADP RUN
Zenefits
6.7

Asset Management

ADP RUN
Zenefits
6.5
Tracking of all physical assets
ADP RUN
Zenefits
6.5

HR Reporting

ADP RUN
Zenefits
8.0
Report builder
ADP RUN
Zenefits
8.2
Pre-built reports
ADP RUN
Zenefits
8.3
Ability to combine HR data with external data
ADP RUN
Zenefits
7.7

Onboarding

ADP RUN
Zenefits
8.8
New hire portal
ADP RUN
Zenefits
8.7
Manager tracking tools
ADP RUN
Zenefits
8.9

Performance and Goals

ADP RUN
Zenefits
6.6
Corporate goal setting
ADP RUN
Zenefits
6.8
Individual goal setting
ADP RUN
Zenefits
6.3
Line-of sight-visibility
ADP RUN
Zenefits
6.6
Performance tracking
ADP RUN
Zenefits
6.7

Performance Management

ADP RUN
Zenefits
6.6
Performance plans
ADP RUN
Zenefits
6.3
Performance improvement plans
ADP RUN
Zenefits
6.4
Review status tracking
ADP RUN
Zenefits
6.7
Review reminders
ADP RUN
Zenefits
7.0
Multiple review frequency
ADP RUN
Zenefits
6.4

Succession Planning

ADP RUN
Zenefits
7.3
Create succession plans/pools
ADP RUN
Zenefits
7.0
Candidate ranking
ADP RUN
Zenefits
7.1
Candidate search
ADP RUN
Zenefits
8.2
Candidate development
ADP RUN
Zenefits
6.9

Recruiting / ATS

ADP RUN
Zenefits
7.4
Job Requisition Management
ADP RUN
Zenefits
7.4
Company Website Posting
ADP RUN
Zenefits
6.7
Publish to Social Media
ADP RUN
Zenefits
7.6
Job Search Site Posting
ADP RUN
Zenefits
7.4
Duplicate Candidate Prevention
ADP RUN
Zenefits
7.8
Applicant Tracking
ADP RUN
Zenefits
7.6
Notifications and Alerts
ADP RUN
Zenefits
7.6

Pros

  • The software platform is incredibly easy to learn and user-friendly.
  • The cost is surprisingly better than other payroll processing platforms, especially considering what is included and the longstanding national reputation of ADP.
  • The simplicity, automation, and available templates and reports are incredibly helpful to our growing organization.
Kristy Guell profile photo
  • Makes the hiring process easy
  • Easy to bulk information request information from employees
  • Trainings on many HR topics and how to best use Zenefits
No photo available

Cons

  • Communication during implementation could use improvement. A clear, written timeline of expectations would be useful.
  • Having a dedicated customer service rep or department, maybe even local, would be nice for those rare occasions that we need a little help.
Kristy Guell profile photo
  • One Digital - I'm not a fan of their chosen broker. They don't communicate well, no follow-up and slow response times
  • Club Zen rewards - more insight on how these get redeemed, maybe a FAQ section within Club Zen
  • Org Chart on the mobile app - it's not very integrative on the mobile side
Caitlynn Castil, SHRM-CP profile photo

Likelihood to Renew

ADP RUN9.1
Based on 2 answers
ADP is a great service that saves us time and money in supporting our payroll operations.
Vernon Fuller profile photo
Zenefits7.3
Based on 1 answer
No answer on this topic is available.

Support

ADP RUN8.6
Based on 2 answers
Very happy with support and ADP team.
Caroline Cohen profile photo
Zenefits4.5
Based on 2 answers
I can see room for improvement, particularly in seamless ticket transition from a chat interface to a phone call to email support, but all three options works.
Ben Flemming profile photo

Alternatives Considered

Compared to Paycor, ADP's web portal is much easier to navigate and use which has made running payroll easier. While the overall features are similar, ADP has more options such as integrating an HR support feature and linking to a 401k that make it more flexible. I have also found that generating reports is much easier in ADP's site, especially since it auto generates some key reports as soon as payroll is run.
Robert Simeral profile photo
Zenefits isn't an improvement over ADP payroll. It has different strengths and weaknesses, but there is no clear advantage.
No photo available

Return on Investment

  • ADP is slightly less expensive than our previous payroll company, and their special offer for transitioning helped save us even more money.
  • The website's simplicity has cut down on the amount of time it takes to run payroll which makes more time to deal with other tasks.
Robert Simeral profile photo
  • Ease of administrative tasks, which has allowed HR to focus on strategic issues.
No photo available

Pricing Details

ADP RUN

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Zenefits

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details