What users are saying about
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1138 Ratings
48 Ratings

ADP Workforce Now

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1138 Ratings
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Score 7.8 out of 100
48 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

ADP Workforce Now

I can't think of a less appropriate scenario, it is just their customer service is as bad as you can get. They have 2 call centers, one Stateside and one in the Philippines. Usually the Stateside is resourceful and you can resolve the issue in the same call, but if your call gets routed to the Philippines normally you know more than the person on the other side of the line and they place you on hold several times during the call to review procedures and processes, some of those that you have already told them on the same call. But the worst I have experienced so far is the lack of continuity on the sales or account executives. It can be frustrating to start a process with one account or major accounts representative and have that person move to a new roll within the same organization and there is no follow up from them or from their department, leaving you out in the cold. It is equally frustrating to start an implementation process with them and after a year has passed still have issues and the implementation specialist is nowhere to be found. Great System But Worst Customer Service.
Samuel Rodriguez | TrustRadius Reviewer

HireRight

Pre-employment screenings for DOT regulated drivers is still a challenge and doesn't take advantage of the online ordering options that HireRight can offer for other roles (though the DOT is equally to blame for this). HireRight really shines when we are screening individuals for roles not regulated by the DOT, or when we are using their batch upload option to process large numbers of requests at once (e.g. random drug screenings, Annual MVR pulls). In these areas, it has saved us a huge amount of time that would have otherwise been wasted on repetitive, administrative tasks.
Daniel Hartmann | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
HireRight
Employee demographic data
ADP Workforce Now
8.1
HireRight
Employment history
ADP Workforce Now
7.8
HireRight
Job profiles and administration
ADP Workforce Now
8.0
HireRight
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.6
HireRight
Organizational charting
ADP Workforce Now
6.8
HireRight
Organization and location management
ADP Workforce Now
7.4
HireRight
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.4
HireRight

Payroll Management

ADP Workforce Now
8.1
HireRight
Pay calculation
ADP Workforce Now
8.6
HireRight
Support for external payroll vendors
ADP Workforce Now
7.4
HireRight
Benefit plan administration
ADP Workforce Now
7.9
HireRight
Direct deposit files
ADP Workforce Now
8.9
HireRight
Salary revision and increment management
ADP Workforce Now
8.2
HireRight
Reimbursement management
ADP Workforce Now
7.7
HireRight

Leave and Attendance Management

ADP Workforce Now
7.8
HireRight
Approval workflow
ADP Workforce Now
8.1
HireRight
Balance details
ADP Workforce Now
7.9
HireRight
Annual carry-forward and encashment
ADP Workforce Now
7.6
HireRight

Employee Self Service

ADP Workforce Now
8.3
HireRight
View and generate pay and benefit information
ADP Workforce Now
8.8
HireRight
Update personal information
ADP Workforce Now
8.8
HireRight
View company policy documentation
ADP Workforce Now
8.4
HireRight
Employee recognition
ADP Workforce Now
7.7
HireRight
View job history
ADP Workforce Now
7.7
HireRight

Asset Management

ADP Workforce Now
6.0
HireRight
Tracking of all physical assets
ADP Workforce Now
6.0
HireRight

HR Reporting

ADP Workforce Now
7.3
HireRight
Report builder
ADP Workforce Now
7.5
HireRight
Pre-built reports
ADP Workforce Now
7.6
HireRight
Ability to combine HR data with external data
ADP Workforce Now
6.9
HireRight

Onboarding

ADP Workforce Now
5.4
HireRight
New hire portal
ADP Workforce Now
6.1
HireRight
Manager tracking tools
ADP Workforce Now
4.8
HireRight

Performance and Goals

ADP Workforce Now
7.0
HireRight
Corporate goal setting
ADP Workforce Now
6.8
HireRight
Individual goal setting
ADP Workforce Now
7.3
HireRight
Line-of sight-visibility
ADP Workforce Now
6.7
HireRight
Performance tracking
ADP Workforce Now
7.2
HireRight

Performance Management

ADP Workforce Now
6.9
HireRight
Performance plans
ADP Workforce Now
7.0
HireRight
Performance improvement plans
ADP Workforce Now
6.6
HireRight
Review status tracking
ADP Workforce Now
7.1
HireRight
Review reminders
ADP Workforce Now
7.3
HireRight
Multiple review frequency
ADP Workforce Now
6.8
HireRight

Succession Planning

ADP Workforce Now
6.0
HireRight
Create succession plans/pools
ADP Workforce Now
5.8
HireRight
Candidate ranking
ADP Workforce Now
5.8
HireRight
Candidate search
ADP Workforce Now
6.3
HireRight
Candidate development
ADP Workforce Now
6.2
HireRight

Recruiting / ATS

ADP Workforce Now
6.6
HireRight
Job Requisition Management
ADP Workforce Now
7.5
HireRight
Company Website Posting
ADP Workforce Now
7.5
HireRight
Publish to Social Media
ADP Workforce Now
7.0
HireRight
Job Search Site Posting
ADP Workforce Now
7.0
HireRight
Duplicate Candidate Prevention
ADP Workforce Now
2.3
HireRight
Applicant Tracking
ADP Workforce Now
7.3
HireRight
Notifications and Alerts
ADP Workforce Now
7.5
HireRight

Pros

ADP Workforce Now

  • ADP's Client Services division is dedicated to helping us! I have called them numerous times and every time they have an answer to my question, basically saving the day!
  • The WFN Reporting feature is amazing! It's so robust! There are a bunch of reports already created that you can choose from to fit your needs. You can also create a custom report, which is simple. If you need assistance, you can call Client Services and one of the awesome reps can help!
Lanita Palermo | TrustRadius Reviewer

HireRight

  • Once the candidate’s email is entered online on the HireRight site, an email is automatically delivered to the job candidate asking them to provide their applicable background information so the check can be initated. An email is sent to the company once the results of the check comes back.
  • You can login to the website at anytime to see what the status of the background check is.
  • You have the ability to obtain current and past invoices online via the website, making budget tracking that much easier.
Chimone Rattan | TrustRadius Reviewer

Cons

ADP Workforce Now

  • I would like the employee' individual pages to open up to their basic information and then allow me to move around. I like quick access to SSN, DOB, hire date, etc. all in one place so that I can answer questions quickly.
  • I would love to have access to more modules in the Essential Package without all of the excess fees. We are a small company and it would be great to have even limited access to performance management and recruiting manager.
Pamela Downey | TrustRadius Reviewer

HireRight

  • Customer service, as the lowest level doesn't always seem to have the same or similar responses. Some will say they can do certain things and some will say they cannot.
  • Account management for one particular client was terrible. Anytime we asked for her assistant she referred us to the customer service email. This client paid for the account manager and there was no value-add for having her.
  • Mistakes were often made with international education checks. Often times we had to collect our own information or documents. Many times I noticed incorrect phone numbers being reached out to.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.0
Based on 50 answers
I would definitely support renewing ADP's WFN project because it hasn't left me wanting for anything. All products have minor nuances that could use improving and I genuinely believe that as long as we're providing that feedback to ADP then they will use it to leverage their resources to make the most requested changes in future versions of the software
Mark Michaels, PHR | TrustRadius Reviewer

HireRight

HireRight 10.0
Based on 1 answer
Because I couldn't do my job without them!
Shannon Allen | TrustRadius Reviewer

Usability

ADP Workforce Now

ADP Workforce Now 7.1
Based on 27 answers
Lack of documentation and test environment make it extremely difficult to deploy work processes through the system. While there are a handful of things throughout the system that work well, particularly from an employee's perspective, many tasks, which would be simple for practitioner users in other systems, require these users to ask for administrator support.Additionally, the ghosts in the ADP machine cause established process (e.g. automated report delivery) to stop working with no notice and no error report.
Christopher Carey, HRIP | TrustRadius Reviewer

HireRight

No score
No answers yet
No answers on this topic

Support

ADP Workforce Now

ADP Workforce Now 3.9
Based on 34 answers
The support from ADP client service is fantastic. Most of the time, one call can resolve my question or issue. On occasion, when I have a more complex issue, there will need to be follow up or even an amendment filed. In those instances, normally ADP sends a follow up email with the case number and details. I can then continue email contact with the representative (versus calling and starting over with someone new). On occasion I have needed to escalate an issue, either for more immediate resolution or a more experienced team member involvement. However, the CR team appears well trained as to when that level of involvement is appropriate and they will not hesitate to escalate.
Melissa Rauch | TrustRadius Reviewer

HireRight

HireRight 8.0
Based on 8 answers
There are various ways you are able to call HireRight. They do have busy times and so the live chat is helpful because you are able to leave the chat open until an agent is available (and do work than being tied to a phone).
Krista-erika Lopez | TrustRadius Reviewer

Online Training

ADP Workforce Now

ADP Workforce Now 6.7
Based on 9 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee | TrustRadius Reviewer

HireRight

No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now

ADP Workforce Now 6.9
Based on 19 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP | TrustRadius Reviewer

HireRight

No score
No answers yet
No answers on this topic

Alternatives Considered

ADP Workforce Now

I have found that ADP Workforce Now has been the most user-friendly system and offers the features that our organization needs. It is also easy for our staff to use and the mobile app is wonderful for all of our staff in the office and out in the field to use.
Rosa Cantrell | TrustRadius Reviewer

HireRight

We have used 2 or 3 other background check companies and I like HireRight because they are the easiest to get in touch with someone when any help is needed. The website is user friendly and you can easily check what is pending, what is completed, etc., across users. They are also much faster than the previous companies we worked with.
Caitlin Callahan | TrustRadius Reviewer

Scalability

ADP Workforce Now

ADP Workforce Now 7.8
Based on 322 answers
ADP Workforce Now has a wide range of products and touches all aspects of payroll and HR. We do not currently use the HR side of ADP but we know it is available if we ever want to incorporate it in our business
Krystal Hicks | TrustRadius Reviewer

HireRight

No score
No answers yet
No answers on this topic

Return on Investment

ADP Workforce Now

  • Workforce Now is a lot more expensive than our previous product, but we knew that up front and it's a better product overall and we are completely satisfied!
  • Going paperless with our payroll process has been a huge time saver for us.
  • ADP worked with us to map our pay codes that get downloaded to QuickBooks so we can balance our payroll. By getting our mapping done, balancing our payroll is now a 15-minute task instead of a 2-hour task.
Lanita Palermo | TrustRadius Reviewer

HireRight

  • HireRight is a Pay as You Go platform, so there are no long-term contracts to worry about. We customized our template for the information we consistently need and fill in the demographics. I would say that the ROI is 100% - we have been able to vet out the less desirable candidates based on some of the information.
Margaret Wood | TrustRadius Reviewer

Screenshots

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

HireRight

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADP Workforce Now
7.9
HireRight
8.0

Likelihood to Renew

ADP Workforce Now
8.0
HireRight
10.0

Usability

ADP Workforce Now
7.1
HireRight

Reliability and Availability

ADP Workforce Now
7.4
HireRight

Performance

ADP Workforce Now
7.0
HireRight

Support

ADP Workforce Now
3.9
HireRight
8.0

In-Person Training

ADP Workforce Now
2.9
HireRight

Online Training

ADP Workforce Now
6.7
HireRight

Implementation

ADP Workforce Now
6.9
HireRight

Scalability

ADP Workforce Now
7.8
HireRight

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