What users are saying about

Justworks

4 Ratings

ADP Workforce Now

469 Ratings
Score 7 out of 101

Justworks

4 Ratings
Score 9.5 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Justworks

Best-suited for companies who have well-researched what's out there because that process alone works to better educate you on what you really need before you learn the hard way. They can take in companies with as few as 2, offering them "large company" benefits at a cost you just can't get any other way.If you've not done your homework on what you and your current/future employees are asking for, then you'll not make the right choice without a lot of trial and error, which will cost you some really good employees.
Jackie Bassett profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Justworks
Employee demographic data
ADP Workforce Now
8.0
Justworks
Employment history
ADP Workforce Now
8.1
Justworks
Job profiles and administration
ADP Workforce Now
7.7
Justworks
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Justworks
Organizational charting
ADP Workforce Now
6.6
Justworks
Organization and location management
ADP Workforce Now
7.3
Justworks
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
Justworks

Payroll Management

ADP Workforce Now
8.1
Justworks
Pay calculation
ADP Workforce Now
8.7
Justworks
Support for external payroll vendors
ADP Workforce Now
7.5
Justworks
Benefit plan administration
ADP Workforce Now
8.0
Justworks
Direct deposit files
ADP Workforce Now
8.7
Justworks
Salary revision and increment management
ADP Workforce Now
7.9
Justworks
Reimbursement management
ADP Workforce Now
7.7
Justworks

Leave and Attendance Management

ADP Workforce Now
8.1
Justworks
Approval workflow
ADP Workforce Now
8.1
Justworks
Balance details
ADP Workforce Now
8.1
Justworks
Annual carry-forward and encashment
ADP Workforce Now
8.1
Justworks

Employee Self Service

ADP Workforce Now
8.2
Justworks
View and generate pay and benefit information
ADP Workforce Now
8.8
Justworks
Update personal information
ADP Workforce Now
8.7
Justworks
View company policy documentation
ADP Workforce Now
8.6
Justworks
Employee recognition
ADP Workforce Now
7.6
Justworks
View job history
ADP Workforce Now
7.6
Justworks

Asset Management

ADP Workforce Now
6.0
Justworks
Tracking of all physical assets
ADP Workforce Now
6.0
Justworks

HR Reporting

ADP Workforce Now
7.0
Justworks
Report builder
ADP Workforce Now
7.1
Justworks
Pre-built reports
ADP Workforce Now
7.0
Justworks
Ability to combine HR data with external data
ADP Workforce Now
7.0
Justworks

Onboarding

ADP Workforce Now
5.5
Justworks
New hire portal
ADP Workforce Now
6.1
Justworks
Manager tracking tools
ADP Workforce Now
4.9
Justworks

Performance and Goals

ADP Workforce Now
7.8
Justworks
Corporate goal setting
ADP Workforce Now
7.7
Justworks
Individual goal setting
ADP Workforce Now
7.9
Justworks
Line-of sight-visibility
ADP Workforce Now
7.7
Justworks
Performance tracking
ADP Workforce Now
7.9
Justworks

Performance Management

ADP Workforce Now
7.5
Justworks
Performance plans
ADP Workforce Now
7.6
Justworks
Performance improvement plans
ADP Workforce Now
7.5
Justworks
Review status tracking
ADP Workforce Now
7.7
Justworks
Review reminders
ADP Workforce Now
7.4
Justworks
Multiple review frequency
ADP Workforce Now
7.3
Justworks

Succession Planning

ADP Workforce Now
6.0
Justworks
Create succession plans/pools
ADP Workforce Now
5.8
Justworks
Candidate ranking
ADP Workforce Now
5.8
Justworks
Candidate search
ADP Workforce Now
6.3
Justworks
Candidate development
ADP Workforce Now
6.2
Justworks

Recruiting / ATS

ADP Workforce Now
6.7
Justworks
Job Requisition Management
ADP Workforce Now
7.9
Justworks
Company Website Posting
ADP Workforce Now
7.5
Justworks
Publish to Social Media
ADP Workforce Now
7.5
Justworks
Job Search Site Posting
ADP Workforce Now
6.7
Justworks
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Justworks
Applicant Tracking
ADP Workforce Now
7.3
Justworks
Notifications and Alerts
ADP Workforce Now
7.6
Justworks

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Healthcare benefits at the level large companies can offer, at a price that small to mid-sized companies can afford. The cost and complexity of Healthcare insurance these days can make or break the finances of families, so to be able, as an employer, to cover that risk, helps us attract and retain great people.
  • Transparency: employees can just log-in and see directly the answers/docs they are looking for from pay stubs to employee expenses to healthcare insurance benefits without having to wait for "someone to get back to them", nor do I have to hire a team of HR people to do all of that.
  • Compliance: Like most companies these days we are a globally distributed team. In the US alone, that means 50 different states with 50 different regulations to comply with. It's an impossible job for even a team of in-house HR staff. Only software can do this
Jackie Bassett profile photo

Cons

  • There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
  • As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
  • The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
Melissa Rauch profile photo
  • Justworks could definitely use review functions and employee progress tracking.
  • They could definitely benefit from having more of 401k options/partners.
  • I would like to see better integration with user systems; for example: syncing with Outlook or iCal once an employee PTO is approved, so it goes right to the company calendar without requiring manual check/addition to the calendar.
No photo available

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.0
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.1
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.1
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
Karen Webb profile photo
Justworks, outside of employee tracking, offers an entire suite of Human Resources tools for a relatively inexpensive price. Although these other tools may be a little more in depth to certain HRMS applications we need, none are as broad and impactful in our business, especially for the price point. Justworks is a great value, and they provide great support.
No photo available

Return on Investment

  • ADP Workforce Now is a working partner. Utilizing the product has saved time and money for our accounting department.
  • The timekeeping program allows us to utilize department and job tracking.
  • The custom reporting options and having all of the employee related functions in one program, helps to generate information and reports that used to take hours to pull together.
Stewart Melanie profile photo
  • Positive Positive Positive! For the price point, it achieves many goals we need.
  • Because it allows us to leverage minimal resources to get a lot done, its ROI has been great.
  • Justworks has also allowed our company to concentrate energy in areas other than Human Resources which is also a benefit to its ROI.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Justworks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details