What users are saying about
4 Ratings
11 Ratings
4 Ratings
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Score 7.2 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Aircall

I think Aircall is suited for any company that needs to manage their phones easily - and especially if that phone is managed by multiple people. Being able to assign a voicemail to a specific user is so handy!
Anonymous | TrustRadius Reviewer

Zoom Phone

I think Zoom Phone falls a bit short as Call Center software, but overall, its the most reliable and best value of all the phone systems I've tried so far and I've tested, used and researched many. It really is easy to manage, and users have no trouble using it immediately with our G Suite SSO, so provisioning and rollout to new hires go so well. The only time we had trouble with our phones was during a rough week during March 2020 during the COVID panic.
Jonathan Tanis | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Aircall
6.0
Zoom Phone
8.8
Hosted PBX
Aircall
8.0
Zoom Phone
9.5
Multi-level Interactive Voice Response (IVR)
Aircall
8.0
Zoom Phone
8.0
User templates
Aircall
5.0
Zoom Phone
10.0
Call reports
Aircall
5.0
Zoom Phone
9.5
Directory of employee names
Aircall
4.0
Zoom Phone
7.0

Call Management

Aircall
5.6
Zoom Phone
9.6
Answering rules
Aircall
7.0
Zoom Phone
10.0
Call recording
Aircall
9.0
Zoom Phone
9.3
Call park
Aircall
4.0
Zoom Phone
10.0
Call screening
Aircall
2.0
Zoom Phone
8.5
Message alerts
Aircall
6.0
Zoom Phone
10.0

VoIP system collaboration

Aircall
7.6
Zoom Phone
9.8
Audio conferencing
Aircall
7.6
Zoom Phone
9.7
Video conferencing
Aircall
Zoom Phone
9.7
Video screen sharing
Aircall
Zoom Phone
9.7
Instant messaging
Aircall
Zoom Phone
10.0

Mobile apps

Aircall
7.5
Zoom Phone
10.0
Mobile app for iOS
Aircall
7.5
Zoom Phone
10.0
Mobile app for Android
Aircall
Zoom Phone
10.0

Pros

Aircall

  • Support line
  • Shared inboxes
  • Support
  • Implementation
Anonymous | TrustRadius Reviewer

Zoom Phone

  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
Anonymous | TrustRadius Reviewer

Cons

Aircall

  • The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
  • I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).
Anonymous | TrustRadius Reviewer

Zoom Phone

  • Find a way to synchronise the app on the phone and the app on the computer.
  • Integrating with Salesforce is not user friendly.
  • Porting takes too long from the carrier to Zoom.
Anonymous | TrustRadius Reviewer

Support Rating

Aircall

Aircall 9.7
Based on 3 answers
They were prompt, actually listened to what our problems were, and whether or not the product had a solution I felt heard and was responded to honestly.
Anonymous | TrustRadius Reviewer

Zoom Phone

Zoom Phone 9.3
Based on 3 answers
We've had to reach out from time to time for various questions, and they respond quickly.
Jonathan Tanis | TrustRadius Reviewer

Alternatives Considered

Aircall

We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.
Anonymous | TrustRadius Reviewer

Zoom Phone

Zoom phone is SO MUCH EASIER to use than Vonage. It's easy to track calls, the interface is super clean (Vonage looks like they haven't updated since the mid-2000s). Much easier to find company contacts in the virtual directory in Zoom. Plus, the ability to dial out directly from my computer. We had some issues with Vonage where we couldn't make outbound calls via the computer. We had to set up an app on our personal phones that the Vonage system would route through. There were a number of issues with this and it wasn't very clear at all how to use it. Working remotely once ended up with me getting quite a large phone bill since the Vonage app wasn't working properly and I ended up making long distance calls on my phone. Zoom completely eliminates that issue with calls going directly through my computer and taking my phone out of the equation.
Anonymous | TrustRadius Reviewer

Return on Investment

Aircall

  • The shared inbox was great and gave our customers an amazing experience.
  • The lack of integration with our CRM made it tough for our sales reps to organize it.
  • Connectivity made for a lot of dropped calls.
Anonymous | TrustRadius Reviewer

Zoom Phone

  • ROI as we don't have other phone reimbursement expenses.
  • Separate private from professional calls on cell phones.
  • No more phone provider/carrier. Just 1 vendor: Zoom.
Anonymous | TrustRadius Reviewer

Pricing Details

Aircall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoom Phone

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Aircall
6.5
Zoom Phone
9.7

Support Rating

Aircall
9.7
Zoom Phone
9.3

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