What users are saying about
21 Ratings
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Top Rated
1265 Ratings
21 Ratings
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Score 7.3 out of 101

Zoom

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Top Rated
1265 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.0
Zoom
High quality audio
Amazon Chime
8.4
Zoom
High quality video
Amazon Chime
8.2
Zoom
Low bandwidth requirements
Amazon Chime
7.7
Zoom
Mobile support
Amazon Chime
7.8
Zoom

Screen Sharing

Amazon Chime
7.8
Zoom
Desktop sharing
Amazon Chime
8.1
Zoom
Whiteboards
Amazon Chime
7.5
Zoom

Online Meetings / Events

Amazon Chime
7.8
Zoom
Calendar integration
Amazon Chime
7.3
Zoom
Meeting initiation
Amazon Chime
8.1
Zoom
Integrates with social media
Amazon Chime
7.7
Zoom
Record meetings / events
Amazon Chime
8.1
Zoom
Slideshows
Amazon Chime
7.6
Zoom

Online Events Collaboration

Amazon Chime
7.4
Zoom
Live chat
Amazon Chime
8.4
Zoom
Audience polling
Amazon Chime
6.5
Zoom
Q&A
Amazon Chime
7.2
Zoom

Online Events Security

Amazon Chime
8.3
Zoom
User authentication
Amazon Chime
8.4
Zoom
Participant roles & permissions
Amazon Chime
8.3
Zoom
Confidential attendee list
Amazon Chime
8.2
Zoom

Pros

Amazon Chime

  • The screen sharing aspect of Chime is very useful when attempting to demonstrate functionality to our remote users.
  • Using Chime as an instant messaging app between our workforce is extremely helpful.
  • It is quite simple to send an invite and have Outlook manage the appointment. Then Chime automatically calls you when the appointment is about to start.
No photo available

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson profile photo

Cons

Amazon Chime

  • Sometimes it's a little too basic and simple
  • I've come across multiple times where notifications won't go away even after viewing all unread messages
  • Requires a lot of updates
Melinda Saternis profile photo

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith profile photo

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.3
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik profile photo

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.6
Based on 14 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo

Reliability and Availability

Amazon Chime

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

Amazon Chime

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Amazon Chime

Amazon Chime 7.7
Based on 3 answers
Some customer service reps are great, but I find the majority are not really giving you service, they are not solving the problems and issues can go on for weeks. It is very frustrating and has made me question my decision to stay with them. Once again, there are some great ones that actually follow up when they say they will and have concrete answers, even if they say they are still researching, at least I know someone is on it.
No photo available

Zoom

Zoom 9.1
Based on 14 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess profile photo

Implementation

Amazon Chime

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.6
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

Amazon Chime

Amazon Chime WILL become an industry leader. Amazon is still behind WebEx and is gaining ground on Microsoft. The advantage Microsoft will have is the ability to embed in organizations through Office, and have that advantage over WebEx as well. We selected Amazon Chime as another platform because it aided in our support from the AWS Web Services Support Team.
Jesse Bickel, MS - PMP profile photo

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty profile photo

Scalability

Amazon Chime

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

Amazon Chime

  • We use the free version, and we benefit from better access to discussions with prospective hires which can lead to increase win percentage.
No photo available

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin profile photo

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

      Likelihood to Recommend

      Amazon Chime
      7.3
      Zoom
      9.2

      Likelihood to Renew

      Amazon Chime
      Zoom
      9.3

      Usability

      Amazon Chime
      Zoom
      9.6

      Reliability and Availability

      Amazon Chime
      Zoom
      10.0

      Performance

      Amazon Chime
      Zoom
      10.0

      Support

      Amazon Chime
      7.7
      Zoom
      9.1

      Implementation

      Amazon Chime
      Zoom
      9.6

      Scalability

      Amazon Chime
      Zoom
      10.0

      Add comparison