What users are saying about
Amazon Chime vs Zoom
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.3 out of 101
Based on 21 reviews and ratings
Zoom
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Top Rated
1265 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.9 out of 101
Based on 1265 reviews and ratings
Likelihood to Recommend
Amazon Chime
Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Enrollment and Eligibility Program Manager
MetrixIQInformation Technology and Services, 11-50 employees
Zoom
If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Technology Adoption Specialist
Tyson Foods IncFood Production, 10,001+ employees
Feature Rating Comparison
Performance & Compatibility of Online Events Software
Amazon Chime
8.0
Zoom
—
High quality audio
Amazon Chime
8.4
Zoom
—
High quality video
Amazon Chime
8.2
Zoom
—
Low bandwidth requirements
Amazon Chime
7.7
Zoom
—
Mobile support
Amazon Chime
7.8
Zoom
—
Screen Sharing
Amazon Chime
7.8
Zoom
—
Desktop sharing
Amazon Chime
8.1
Zoom
—
Whiteboards
Amazon Chime
7.5
Zoom
—
Online Meetings / Events
Amazon Chime
7.8
Zoom
—
Calendar integration
Amazon Chime
7.3
Zoom
—
Meeting initiation
Amazon Chime
8.1
Zoom
—
Integrates with social media
Amazon Chime
7.7
Zoom
—
Record meetings / events
Amazon Chime
8.1
Zoom
—
Slideshows
Amazon Chime
7.6
Zoom
—
Online Events Collaboration
Amazon Chime
7.4
Zoom
—
Live chat
Amazon Chime
8.4
Zoom
—
Audience polling
Amazon Chime
6.5
Zoom
—
Q&A
Amazon Chime
7.2
Zoom
—
Online Events Security
Amazon Chime
8.3
Zoom
—
User authentication
Amazon Chime
8.4
Zoom
—
Participant roles & permissions
Amazon Chime
8.3
Zoom
—
Confidential attendee list
Amazon Chime
8.2
Zoom
—
Pros
Amazon Chime
- The screen sharing aspect of Chime is very useful when attempting to demonstrate functionality to our remote users.
- Using Chime as an instant messaging app between our workforce is extremely helpful.
- It is quite simple to send an invite and have Outlook manage the appointment. Then Chime automatically calls you when the appointment is about to start.

Verified User
Administrator in Information Technology
Computer Software Company, 51-200 employeesZoom
- It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
- Dashboard is fantasitic. Can access real time information to troubleshoot calls.
- Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
- Tickets get resolved quickly.
- Feature requests are realized quickly.
Lead IT Network Collaboration Engineer
Informatica LLCInformation Technology and Services, 5001-10,000 employees
Cons
Amazon Chime
- Sometimes it's a little too basic and simple
- I've come across multiple times where notifications won't go away even after viewing all unread messages
- Requires a lot of updates
Site Opertaions - Content Assistant: Men's Direct Marketing
Brooks BrothersRetail, 1001-5000 employees
Zoom
- When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Network System Administrator
Voss IndustriesAviation & Aerospace, 201-500 employees
Likelihood to Renew
Zoom
Zoom 9.3
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Usability
Zoom
Zoom 9.6
Based on 14 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Co-Founder/Product
RouteThisComputer Software, 11-50 employees
Reliability and Availability
Zoom
Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Performance
Zoom
Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Support
Amazon Chime
Amazon Chime 7.7
Based on 3 answers
Some customer service reps are great, but I find the majority are not really giving you service, they are not solving the problems and issues can go on for weeks. It is very frustrating and has made me question my decision to stay with them. Once again, there are some great ones that actually follow up when they say they will and have concrete answers, even if they say they are still researching, at least I know someone is on it.

Verified User
C-Level Executive in Corporate
Hospital & Health Care Company, 11-50 employeesZoom
Zoom 9.1
Based on 14 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Senior Systems Analyst
CymSTAR, LLCDefense & Space, 201-500 employees
Implementation
Zoom
Zoom 9.6
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Alternatives Considered
Amazon Chime
Amazon Chime WILL become an industry leader. Amazon is still behind WebEx and is gaining ground on Microsoft. The advantage Microsoft will have is the ability to embed in organizations through Office, and have that advantage over WebEx as well. We selected Amazon Chime as another platform because it aided in our support from the AWS Web Services Support Team.
Sr. IT Project Manager
CaptureRxHospital & Health Care, 51-200 employees
Zoom
Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Audio Visual Technician
Western UnionBanking, 10,001+ employees
Scalability
Zoom
Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Return on Investment
Amazon Chime
- We use the free version, and we benefit from better access to discussions with prospective hires which can lead to increase win percentage.

Verified User
Team Lead in Human Resources
Human Resources Company, 1001-5000 employeesZoom
- Allowed for us to start meetings at a faster speed especially with its Slack integration.
- Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
- Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Creative Lead, Marketing
Impact Branding & Design LLCMarketing and Advertising, 11-50 employees
Pricing Details
Amazon Chime
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Amazon Chime Editions & Modules
—
Additional Pricing Details
—Zoom
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
On-premise Edition
Virtual H.323/SIP Room Connector | 49/month |
---|---|
Business | 19.99/month |
SaaS Edition
Basic | $0 |
---|---|
Pro | 14.99/month |
Business | 19.99/month |
Zoom Room Conference Room | 49/month |
Webinar | 54.99/month |