What users are saying about
72 Ratings
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Top Rated
4841 Ratings
72 Ratings
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Score 7.2 out of 100

Zoom

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Top Rated
4841 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Highlights

Both Amazon Chime and Zoom are unified communication solutions that offer audio and video conferencing, business calling, and other collaboration features like team messaging and screen sharing. Zoom and Amazon Chime are both available on most major platforms, including iOS, Android, Web, and Mac. On TrustRadius, both products are in the web and video conferencing software category. 

Features 

Both Amazon Chime and Zoom provide standard online communication features like video and audio conferencing, online meeting recording, business phone calling, screen sharing, personalized meeting links, and the ability to see meeting participants. However, each platform has a few unique features as well. 

Amazon Chime allows users to join meetings by using Alexa and start meetings directly from Slack. Users can also utilize chatbots within Amazon Chime chat rooms and can select a ‘running late’ option that notifies other meeting attendees. All Amazon Chime meetings are also fully encrypted with AES 256-bit standards, which protect audio and video calls, chat messages, and shared files from data breaches. 

Zoom is widely regarded as one of the most user-friendly video conferencing platforms, which can help increase adoption of the platform across your team or business. Zoom also offers features like the ability to set up virtual backgrounds, the ability to mute yourself or turn off your video feed, a virtual ‘hand-raising’ feature, and advanced collaboration features like a whiteboard and breakout rooms for online meetings.

Limitations 

While Amazon Chime and Zoom are true alternatives and serve the same use cases, each platform has a few limitations to be aware of. 

For example, Amazon Chime’s free plan doesn’t allow users to host group meetings, users can only make one-on-one video or voice calls. In contrast, Zoom’s free plan provides users with a much wider array of features, including the ability to host group meetings. However, Zoom’s free plan limits meetings with more than two participants to 40 minutes. 

Amazon’s Chime’s paid plan also limits group meetings to 250 participants, while Zoom’s paid plans accommodate up to 1,000 meeting participants. Only 16 users can show their video feeds at one time with Amazon Chime, while Zoom allows up to 49 users to show their video feeds simultaneously. 

Two advantages Amazon Chime has over Zoom is that it’s built on top of Amazon’s AWS service and has more robust communication data encryption. Zoom, on the other hand, has faced scrutiny for its lack of strong security measures and data breaches. 

Pricing 

Both products have a free plan, but after that Zoom offers three different plan tiers while Amazon has one paid plan. Zoom’s pricing structure is based on how many meeting hosts are using its services per month, while Amazon’s pricing depends on which features users are actively using per day. 

Amazon Chime’s free plan normally doesn’t allow users to host group meetings. However, due to the circumstances created by the COVID-19 pandemic, Amazon has made Pro plan features free for new users between March 4th, 2020 and September 30th, 2020. Typically, the group meeting costs $3 per user per day, up to $15 per user per month. 

Zoom free plan provides users with access to more features than Amazon Chime’s free plan usually does. These include video and web conferencing, breakout rooms, screen sharing, meeting waiting room, and the ability to host meetings with up to 1,000 participants. Zoom’s highest-priced plan costs $19.99 per meeting host per month. 

Community Pulse

Feature Set Ratings

  • Amazon Chime ranks higher in 1 feature set: Online Events Security
  • Zoom ranks higher in 4 feature sets: Performance & Compatibility of Online Events Software, Screen Sharing, Online Meetings / Events, Online Events Collaboration

Performance & Compatibility of Online Events Software

7.6

Amazon Chime

76%
8.1

Zoom

81%
Amazon Chime ranks higher in 3/4 features

High quality audio

8.4
84%
27 Ratings
8.4
84%
694 Ratings

High quality video

7.4
74%
27 Ratings
8.5
85%
696 Ratings

Low bandwidth requirements

6.8
68%
22 Ratings
N/A
0 Ratings

Mobile support

7.8
78%
22 Ratings
N/A
0 Ratings

Screen Sharing

8.1

Amazon Chime

81%
8.3

Zoom

83%
Amazon Chime ranks higher in 1/2 features

Desktop sharing

8.1
81%
26 Ratings
8.8
88%
689 Ratings

Whiteboards

8.1
81%
13 Ratings
N/A
0 Ratings

Online Meetings / Events

7.4

Amazon Chime

74%
8.3

Zoom

83%
Zoom ranks higher in 3/5 features

Calendar integration

7.2
72%
22 Ratings
8.4
84%
617 Ratings

Meeting initiation

7.5
75%
25 Ratings
8.5
85%
676 Ratings

Integrates with social media

7.6
76%
10 Ratings
N/A
0 Ratings

Record meetings / events

7.5
75%
24 Ratings
8.6
86%
650 Ratings

Slideshows

7.1
71%
22 Ratings
N/A
0 Ratings

Online Events Collaboration

7.8

Amazon Chime

78%
8.3

Zoom

83%
Amazon Chime ranks higher in 2/3 features

Live chat

7.9
79%
22 Ratings
8.6
86%
590 Ratings

Audience polling

7.7
77%
10 Ratings
N/A
0 Ratings

Q&A

7.9
79%
12 Ratings
N/A
0 Ratings

Online Events Security

8.5

Amazon Chime

85%
8.2

Zoom

82%
Amazon Chime ranks higher in 3/3 features

User authentication

8.5
85%
19 Ratings
8.2
82%
506 Ratings

Participant roles & permissions

8.4
84%
22 Ratings
8.3
83%
559 Ratings

Confidential attendee list

8.7
87%
17 Ratings
N/A
0 Ratings

Attribute Ratings

  • Amazon Chime is rated higher in 1 area: Support Rating
  • Zoom is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.4

Amazon Chime

74%
28 Ratings
8.5

Zoom

85%
716 Ratings

Likelihood to Renew

Amazon Chime

N/A
0 Ratings
9.5

Zoom

95%
15 Ratings

Usability

Amazon Chime

N/A
0 Ratings
8.8

Zoom

88%
37 Ratings

Availability

Amazon Chime

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Performance

Amazon Chime

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Support Rating

8.7

Amazon Chime

87%
16 Ratings
8.5

Zoom

85%
51 Ratings

Implementation Rating

Amazon Chime

N/A
0 Ratings
10.0

Zoom

100%
14 Ratings

Configurability

Amazon Chime

N/A
0 Ratings
7.0

Zoom

70%
2 Ratings

Contract Terms and Pricing Model

Amazon Chime

N/A
0 Ratings
7.8

Zoom

78%
14 Ratings

Ease of integration

Amazon Chime

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Product Scalability

Amazon Chime

N/A
0 Ratings
10.0

Zoom

100%
1 Rating

Professional Services

Amazon Chime

N/A
0 Ratings
9.1

Zoom

91%
8 Ratings

Vendor post-sale

Amazon Chime

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Vendor pre-sale

Amazon Chime

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Likelihood to Recommend

Amazon AWS

Amazon Chime is a perfect solution for conducting interviews with external candidates. It does not require installation of any additional software for the end user, and sending a meeting to internal parties and external users is quite simple. It also allows testing, where an external user can test before joining to ensure there are no issues before a meeting/interview begin. For ad-hoc or recurring meetings, there are better solutions.
Read full review

Zoom

In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
Read full review

Pros

Amazon AWS

  • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
  • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
  • UI is clean and easy to navigate around Amazon Chime.
  • Ability to invite outside guests easily using Amazon Chime without any issues.
Read full review

Zoom

  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
Read full review

Cons

Amazon AWS

  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
Read full review

Zoom

  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Read full review

Pricing Details

Amazon Chime

Starting Price

$0

Editions & Modules

Amazon Chime editions and modules pricing
EditionModules
Meetings - BasicFree1
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent4
Business Calling - Receive TextFree5
Business Calling - Send TextCountry Dependent6
Business Calling - Phone Numbers1.007

Footnotes

  1. none
  2. *per user per day
  3. per minute
  4. per minute
  5. US Only
  6. none
  7. per number per month, US Only

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

*up to $15.00 per user per month

Zoom

Starting Price

$0

Editions & Modules

Zoom editions and modules pricing
EditionModules
BasicFree1
Pro$149.902
Business$199.903
Business Plus$250.004
EnterpriseCustom5
Add-On - Zoom Whiteboard$24.906
Add-On - Large Meetingsstarting at $6007
Add-On - Cloud Storagestarting at $1208
Add-On Zoom Translated Captions$59
Add-On Audio Conferencingstarting at $120010
Add-On Zoom Phone Power PackStarting at $30011
Add-On - Conference Room Connector$49912
Add-On - Zoom IQ for SalesContact Sales13
Add-On - Quality of Service SubscriptionContact Sales14

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Amazon AWS

No answers on this topic

Zoom

We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read full review

Usability

Amazon AWS

No answers on this topic

Zoom

Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
Read full review

Reliability and Availability

Amazon AWS

No answers on this topic

Zoom

There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review

Performance

Amazon AWS

No answers on this topic

Zoom

Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Read full review

Support Rating

Amazon AWS

They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Read full review

Zoom

As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Read full review

Implementation Rating

Amazon AWS

No answers on this topic

Zoom

If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Read full review

Alternatives Considered

Amazon AWS

Our reason for the selection of Amazon Chime was a client recommendation. In a comparison of other competitor's products, Amazon Chime provides similar functionality and features. From a pricing perspective, you may opt for pay-per-use pricing which could be confusing for some users. There are also basic and Pro subscription plans depending upon what you need. We did a free trial for 30 days and then procured a few accounts for internal and external use.
Read full review

Zoom

Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Read full review

Contract Terms and Pricing Model

Amazon AWS

No answers on this topic

Zoom

Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
Read full review

Scalability

Amazon AWS

No answers on this topic

Zoom

Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Read full review

Professional Services

Amazon AWS

No answers on this topic

Zoom

The professional service that Zoom offers us in a particular way has been really successful for us to diversify functions and highlight others that allow us to link our remote work in a much more effective way.
Read full review

Return on Investment

Amazon AWS

  • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
  • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
Read full review

Zoom

  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Read full review

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