What users are saying about
16 Ratings

Zoom

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Top Rated
649 Ratings
16 Ratings
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Score 7 out of 101

Zoom

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Top Rated
649 Ratings
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Score 8.7 out of 101

Add comparison

Likelihood to Recommend

Amazon Chime

For small business (5 people or less) AWS Chime is a great turn-key solution that is quick and easy to set up. For medium to large size businesses, you will need to find someone with AWS experience to set up customizations and develop with your AD. Detailed set-up can be cumbersome but not impossible.
No photo available

Zoom

Zoom has, in my experience, performed well in multiple contexts ranging from personal use to large-scale business meetings. Its user-friendliness and quick setup make it ideal even for one-off calls between friends or colleagues; and its robust feature set (especially at the pro+ levels), capacity to facilitate many participants and recording functionality all make it a powerful tool at the corporate level. I cannot think of any scenarios where Zoom wouldn't be a great fit.
Brock Ross profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.9
Zoom
8.6
High quality audio
Amazon Chime
8.7
Zoom
8.9
High quality video
Amazon Chime
8.5
Zoom
9.1
Low bandwidth requirements
Amazon Chime
6.8
Zoom
8.0
Mobile support
Amazon Chime
7.6
Zoom

Screen Sharing

Amazon Chime
7.6
Zoom
8.9
Desktop sharing
Amazon Chime
7.6
Zoom
9.3
Whiteboards
Amazon Chime
7.5
Zoom
8.5

Online Meetings / Events

Amazon Chime
7.6
Zoom
8.5
Calendar integration
Amazon Chime
6.8
Zoom
8.7
Meeting initiation
Amazon Chime
7.8
Zoom
8.7
Integrates with social media
Amazon Chime
7.5
Zoom
7.5
Record meetings / events
Amazon Chime
8.0
Zoom
8.9
Slideshows
Amazon Chime
7.7
Zoom
8.8

Online Events Collaboration

Amazon Chime
7.2
Zoom
8.5
Live chat
Amazon Chime
8.0
Zoom
8.6
Audience polling
Amazon Chime
6.5
Zoom
8.5
Q&A
Amazon Chime
7.0
Zoom
8.4

Online Events Security

Amazon Chime
7.2
Zoom
8.7
User authentication
Amazon Chime
7.5
Zoom
8.7
Participant roles & permissions
Amazon Chime
7.7
Zoom
8.7
Confidential attendee list
Amazon Chime
6.5
Zoom
8.6

Pros

  • Cost-effective
  • Easy to set up
  • Easy to use
No photo available
  • Zoom is extremely easy to set up. It only took about 3s from downloading to installing.
  • Zoom is extremely small. The download was tiny, less than 10MB in size!
  • The call quality with a reasonable internet connection is extremely good. I've rarely had issues with call quality.
Peter Filias profile photo

Cons

  • Amazon Chime can be invasive as it pops up on your computer one minute or so before your meeting time.
  • Screen sharing - this isn't a real con as the screen sharing is great, it's at times just really small and hard to view when there are a handful of people on the call.
  • Log in - this can sometimes be a challenge but [it's] not too bad.
Perry Hahn profile photo
  • The interface is not that intuitive. Even for frequent users, it is common to go through some trial and error to do what you want to do, no matter what you did exactly the same last week. For example sharing your screen, muting your audio, etc.
  • Time management is not embedded in the interface, or at least it's not obvious. When running a limited time meeting it is annoying to get cut off all of a sudden because nobody noticed that the time was running out. It would be very helpful to have a warning clock during the last minutes of the conference.
  • Creating meeting IDs in advance is possible but is not that easy. You need to know your way in the application to find the way to schedule a meeting ID. I would like to see a simple button to do it easily.
Julián González profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Zoom9.1
Based on 9 answers
It is part of our processes and it is company-wide loved.
Nicolas Costa Ossa profile photo

Usability

No score
No answers yet
No answers on this topic
Zoom9.0
Based on 9 answers
Zoom is the most intuitive and useable platform we've yet encountered. I was not onboard with my current company for very long before we picked Zoom, but the difference in support calls I had to take before and after we switched to Zoom was astounding. People seem to get Zoom very quickly.
Stefan Scherbik profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

No score
No answers yet
No answers on this topic
Zoom8.4
Based on 7 answers
Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.They're very good at giving detailed release notes any time there's an update, and their documentation is always great.
Stefan Scherbik profile photo

Implementation

No score
No answers yet
No answers on this topic
Zoom8.8
Based on 4 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

Amazon Chime WILL become an industry leader. Amazon is still behind WebEx and is gaining ground on Microsoft. The advantage Microsoft will have is the ability to embed in organizations through Office, and have that advantage over WebEx as well. We selected Amazon Chime as another platform because it aided in our support from the AWS Web Services Support Team.
Jesse Bickel, MS - PMP profile photo
It is competitively priced and offers robust functionality. It was an easy decision to use Zoom over these others. Mainly value for the price made it an easy decision. A critical component was reliable connection (audio and visual) and ability to recording capabilities. UberConference was a great, but couldn't record and connection wasn't always solid. UberConference was very easy to use and prospects loved it, but when there were audio issues, it was a real mess and I'd have to have a backup plan ready. Join.me was a little less easy to use and we weren't as comfortable or confident in it. We knew GoToMeeting would be a great solution, but it's also clunky and expensive
Corey Calder profile photo

Scalability

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

  • Cost is very comparable to Zoom meeting, can even be cheaper per month depending on use
  • Most cost-effective product on the market
No photo available
  • Zoom has had a positive impact on my business. For me, there is nothing else like it for what I require. It's easy to use and dependable. Clients truly appreciate having visual contact with me and I find that Zoom is great for relationship building.
Joan Hughes profile photo

Pricing Details

Amazon Chime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Amazon Chime Editions & Modules
Amazon Chime
Additional Pricing Details

Amazon Chime More Information

Zoom

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Zoom More Information