Amazon Chime vs Zoom

• Great call quality! The conference line is crystal clear.
• Strong video quality. We've never had problems with the video conference feed cutting out.
• The app is pretty user friendly and easy to use.
• Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.

Read full review

• User-friendliness. Zoom's interface is straightforward, and you can trust that a new user to whom you send an invite will be walked effortlessly through every step of joining the call, in a matter of minutes.
• Recording. Recording a call is easy and reliable. It's great to be able to bring absent team members up to speed so simply.
• Back-end data. All kinds of stats are easily available, from call participant name lists to participation numbers over time.

Read full review

• Amazon Chime does have a feature to chat within the conference room with the audience but does not offer the function to select a specific user and private chat them. This could pose some issues when trying to ask questions to the presenter but not wanting it to be public. If this function exists, it's not easily identified.
• It would be very beneficial for Amazon Chime to be an industry leader in allowing cross-platform integration without full software downloads. It would be nice to be able to see one of these major companies allow to join through any platform such as Microsoft Teams, Slack, WebEx etc.
• Amazon Chime could afford to develop some additional plugins to allow users to quickly escalate into a conference. Such as Teams plugin or connector, Microsoft Outlook or even apple!

Read full review

• We've had no issues so far. The few helpdesk tickets we've had have been on our end or have been a need for a bit of user training.

Read full review

• Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
• Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.

Read full review

• Our staff is 100% remotely based, so if it was not for Zoom, we would never be able to see our clients face-to-face. In so many ways it's helpful to be able to put a face to a name, and to see all of the non-verbal communication that our clients are giving us. Many times they need to see that we're human too, not just bots, and that greatly enhances our relationships. I would say that it allows us to know our client's personalities better, which results in us being able to serve them more completely.
• Training new staff in a remote environment is difficult, but Zoom's screen sharing abilities greatly helps with that! Since it's so easy to switch the screen share back and forth, I can have a 1-on-1 meeting with a staff person, show them something on my computer, and then switch it to them so that they can show me what they learned on their computer. It's great that it's real time and easy to do. The staff's retention is better, which ultimately means our bottom line is increased.

Read full review