What users are saying about
16 Ratings
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Top Rated
877 Ratings
16 Ratings
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Score 7 out of 101

Zoom

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Top Rated
877 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.8 out of 101

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

Zoom

Anytime you are needing to discuss a project or make decisions about something, Zoom and sharing your video is the way to go. It is a near replacement for meeting face to face. Nothing is lost in regards to missed body language and it keeps both parties 100% engaged. If you need a quick "yes" or "no", then the phone or IM is your tool of choice.
Mike Mills profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.9
Zoom
8.6
High quality audio
Amazon Chime
8.6
Zoom
8.9
High quality video
Amazon Chime
8.5
Zoom
9.0
Low bandwidth requirements
Amazon Chime
7.0
Zoom
8.0
Mobile support
Amazon Chime
7.6
Zoom

Screen Sharing

Amazon Chime
7.6
Zoom
8.8
Desktop sharing
Amazon Chime
7.6
Zoom
9.3
Whiteboards
Amazon Chime
7.5
Zoom
8.3

Online Meetings / Events

Amazon Chime
7.6
Zoom
8.4
Calendar integration
Amazon Chime
7.0
Zoom
8.6
Meeting initiation
Amazon Chime
7.8
Zoom
8.7
Integrates with social media
Amazon Chime
7.5
Zoom
7.3
Record meetings / events
Amazon Chime
8.0
Zoom
8.9
Slideshows
Amazon Chime
7.7
Zoom
8.7

Online Events Collaboration

Amazon Chime
7.1
Zoom
8.4
Live chat
Amazon Chime
8.0
Zoom
8.7
Audience polling
Amazon Chime
6.5
Zoom
8.2
Q&A
Amazon Chime
7.0
Zoom
8.3

Online Events Security

Amazon Chime
7.2
Zoom
8.6
User authentication
Amazon Chime
7.5
Zoom
8.7
Participant roles & permissions
Amazon Chime
7.7
Zoom
8.7
Confidential attendee list
Amazon Chime
6.5
Zoom
8.5

Pros

Amazon Chime

  • Great call quality! The conference line is crystal clear.
  • Strong video quality. We've never had problems with the video conference feed cutting out.
  • The app is pretty user friendly and easy to use.
  • Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.
Emma McCarthy profile photo

Zoom

  • User-friendliness. Zoom's interface is straightforward, and you can trust that a new user to whom you send an invite will be walked effortlessly through every step of joining the call, in a matter of minutes.
  • Recording. Recording a call is easy and reliable. It's great to be able to bring absent team members up to speed so simply.
  • Back-end data. All kinds of stats are easily available, from call participant name lists to participation numbers over time.
Brock Ross profile photo

Cons

Amazon Chime

  • Amazon Chime does have a feature to chat within the conference room with the audience but does not offer the function to select a specific user and private chat them. This could pose some issues when trying to ask questions to the presenter but not wanting it to be public. If this function exists, it's not easily identified.
  • It would be very beneficial for Amazon Chime to be an industry leader in allowing cross-platform integration without full software downloads. It would be nice to be able to see one of these major companies allow to join through any platform such as Microsoft Teams, Slack, WebEx etc.
  • Amazon Chime could afford to develop some additional plugins to allow users to quickly escalate into a conference. Such as Teams plugin or connector, Microsoft Outlook or even apple!
Jesse Bickel, MS - PMP profile photo

Zoom

  • We've had no issues so far. The few helpdesk tickets we've had have been on our end or have been a need for a bit of user training.
Kenneth Hess profile photo

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.1
Based on 13 answers
As long as it continues to be excellent, we'll keep using it.
Kevin King profile photo

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.5
Based on 12 answers
It is easy to pick up and just start using regardless of being a novice or expert. It's instructions are easy to follow if you have to troubleshoot an issue.
Rachel Hudish profile photo

Reliability and Availability

Amazon Chime

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

Amazon Chime

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Amazon Chime

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.9
Based on 10 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess profile photo

Implementation

Amazon Chime

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.6
Based on 5 answers
I was not involved in the implementation as those decisions were made before I joined the organization.
Rachel Hudish profile photo

Alternatives Considered

Amazon Chime

AWS Chime is very comparable to Zoom meeting. Monthly costs are usually cheaper but are variable and can fluctuate. Reporting on AWS Chime is great but needs some additional back-end set-up that could be cumbersome. Overall... ease, quality, look and set-up is very easy. Equipment required, quality and cost is what makes this a great product.
No photo available

Zoom

Zoom blew all the others (GoToMeeting, Skype, Google Hangouts, UberConference) out of the water. Free consumer solutions didn't have the reliability, scheduling, privacy, recording, or headcount capabilities that Zoom boasts. GoToMeeting and Webex are old and clunky to use, though everyone already has the software installed it seems. UberConference was SUPER flaky. It had terrible connections whenever we did calls outside of NA, especially to Israel. Buffering, audio cut outs, etc. Zoom was everything we wanted at a great price point.
Matthew Gardner profile photo

Scalability

Amazon Chime

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

Amazon Chime

  • Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
  • Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.
Shane Finnegan profile photo

Zoom

  • Our staff is 100% remotely based, so if it was not for Zoom, we would never be able to see our clients face-to-face. In so many ways it's helpful to be able to put a face to a name, and to see all of the non-verbal communication that our clients are giving us. Many times they need to see that we're human too, not just bots, and that greatly enhances our relationships. I would say that it allows us to know our client's personalities better, which results in us being able to serve them more completely.
  • Training new staff in a remote environment is difficult, but Zoom's screen sharing abilities greatly helps with that! Since it's so easy to switch the screen share back and forth, I can have a 1-on-1 meeting with a staff person, show them something on my computer, and then switch it to them so that they can show me what they learned on their computer. It's great that it's real time and easy to do. The staff's retention is better, which ultimately means our bottom line is increased.
Alicia Gates, CPA profile photo

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Amazon Chime
Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Add comparison